Van Hyundai

Really likable sales people up and including closing the deal.l wud buy there again deal.l wud buy there again More

I went to Van Hyundai Dealership service center / department to get the routine maintenance done for my 2023 Palisade and most importantly get the pump recall done. I was sure to ask about the recal department to get the routine maintenance done for my 2023 Palisade and most importantly get the pump recall done. I was sure to ask about the recall before and the staff assured me it would be done. On 11/10/23 when I went they only did the maintenance and said they ordered the part and will call me when I can comeback for the recall. Two months later and I called them to see what the hold up was and service department says they don't do that I need to talk to parts and parts said oh yeah we have some you need to talk to service to schedule an appt. I do not recommend this service team / process to anyone. 😡 More

Great experience! Laura Labarbera was a great salesperson! She was very personable, and honest, and really tried her hardest to meet all my wants and needs. I am super Laura Labarbera was a great salesperson! She was very personable, and honest, and really tried her hardest to meet all my wants and needs. I am super happy with my purchase, and the experience was good. I was able to test drive whatever car I wanted. Also at the end they filled my tank, and washed up the car all nicely before leaving with it. More

I recently had an extremely frustrating experience at Van Hyundai. After negotiating a price for a vehicle, I scheduled an appointment with Heatherrose Nicewander, expecting a straightforward transaction Hyundai. After negotiating a price for a vehicle, I scheduled an appointment with Heatherrose Nicewander, expecting a straightforward transaction. My family and I drove for an hour in the rain, only to be met with extreme unprofessionalism and a lack of respect for client's time and written agreement. Upon arrival, Heatherrose was nowhere to be found, and we were passed off to another agent to start the paperwork. After we spent half an hour completing financing forms, Heatherrose finally made an appearance. She cavalierly mentioned she was busy as a successful manager and announced an additional $500 charge to our agreed price, citing her earlier oversight regarding the car's color – despite our written agreement confirming the price. This was just the beginning of our troubles. After we highlighted our written agreement, Heatherrose left, promising to return shortly but never did. In her place, the other agent returned, this time with an even more shocking update: the price had been increased by over $1000. This was not just unprofessional, but it felt like a deliberate deception. What's more, when I sought a simple apology from Heatherrose for this unacceptable behavior, she refused to face us, hiding in her office without offering any explanation. The agent who was with us did apologize for the sudden price hike, acknowledging the direct breach of trust, cheating their clients in their face and damaging their own reputation. Feeling deeply let down, we left Van Hyundai and purchased our vehicle from another Hyundai dealer, where we received the professional and honest service we expected from Hyundai. More

Awesome selection . .. awesome team. Extremely pleased! Biat got busy as soon as i walked in, determined what i was looking for and new exactly where it was located! .. awesome team. Extremely pleased! Biat got busy as soon as i walked in, determined what i was looking for and new exactly where it was located! More

If you’re gonna buy a Hyundai, there is only one dealership in Dallas to go to. It’s Van Hyundai. The entire team did cartwheels to make my deal work and even expedited the purchase so I could not b dealership in Dallas to go to. It’s Van Hyundai. The entire team did cartwheels to make my deal work and even expedited the purchase so I could not be late on my trip. Laura, my sales person was exceptional as was the entire management team. They also gave me a great deal on my used car trade-in, which really helped. This is my second purchase at Van Hyundai and I am a lifetime fan More

Everyone at the dealership was exceptionally nice and professional. The entire process was handled well. I would highly recommend getting a car at this dealership. professional. The entire process was handled well. I would highly recommend getting a car at this dealership. More

Interaction with the service advisor was horrible. Left voice mails that were never returned. Car was finally ready several days after the initial estimate, and then I only found out it was done bec Left voice mails that were never returned. Car was finally ready several days after the initial estimate, and then I only found out it was done because I called in. And then I found out with only an hour to get there before the dealership closed. With the customer facing side being so bad, I have to admit it makes me worry about the quality of the repair. If one thing is bad, who knows what else is bad? No problems on the drive home. Hope this doesn't fail on me in the middle of a big trip this week. I will probably never set foot in this dealership again if I have a choice. More

Excellent customer service and professionalism received from my interaction with the dealership service department today. from my interaction with the dealership service department today. More

Van Hyundai Service department made it very easy to schedule an appointment to service my car. schedule an appointment to service my car. More