Van Hyundai

I know I needed a new car! But I could not bear the thought of parting with my 2005 Jaguar. I had looked at many dealers and drove many different cars in the process. It was the middle of August and thought of parting with my 2005 Jaguar. I had looked at many dealers and drove many different cars in the process. It was the middle of August and I was discouraged and really tiring of this search process. The a good friend recommended that I go to Van Hyundai. What an experience I had that day. (By the way searching for the right car with the right deal as a woman is in itself often very difficult.) When I walked into the Van Hyundai dealership by several friendly hellos from their employees. I met a friendly, kind person by the name of Jakob who said, I have just the gentleman for you to talk with. His name was Eddie Frazier. He listened carefully to my story of what I wanted and how much I wanted to pay. He then said, "I think we can work something out just for you". Off he went while I looked at some brochures about their cars. In a very short time, Eddie said, "I'd like you to see what I have picked out for you to see." Now I was surprised because what I had experienced before was walking through a lot with ME looking for something I liked. (I guess I was suppose to pick out a color I liked with that approach, after all I am a woman.) We walked out the door and their waiting was a beautiful car, a Genesis. He handed me the keys and off we went. What a ride-smooth as silk and even smoother than my Jaguar! OK, I was impressed. Then we got on the highway for me to see the pick-up which I had mentioned to Eddie earlier was important to me. As we "FLEW" down I35, I knew the pick up was fabulous - even to the point that I mentioned that I would need to be careful with my heavy foot. Now back to the dealer and Eddie carefully demonstrated all of the features, buttons and knobs. He DID NOT hand me the manual and ask me to read it, HE SHOWED ME HOW EVERYTHING WORKED. Then there was the wood, and leather! Within the next half hour, I had the perfect deal with special thanks to the owner of the dealership, Richard Lipsey. That's right when I had a question about the final price in I went to the TOP GUY! I now have a car that is exactly what I was looking for. Yes, I am sad that Star (my Jaguar) is gone, but JOY (my Genesis) has stepped right into her place - using regular gas not premium and getting 27 miles/gallon not 17! Now the funny part, I am a woman and the outside paint color is champagne and the interior is cashmere! What a perfect fit! Thanks Van for being the best, Katherine More

I purchased a Hyundai Genesis Coupe from Mike Abelino I purchased a Hyundai Genesis Coupe from Mike Abelino located at Van Hyundai in Carrolton. The car was to be driven from Pharr, Texas. I was told b I purchased a Hyundai Genesis Coupe from Mike Abelino located at Van Hyundai in Carrolton. The car was to be driven from Pharr, Texas. I was told by Mike, that the car would arrive within 5-7 days. I receive a call that the car is ready and told Mike I would go by to pick it up on Wednesday because of my work schedule. I was to meet him at ten thirty. I then receive a call from Mike at ten when I am already on my way he states that he is not at the location and to be careful that the car was in a wreck and for me to ask the dealership to find a new car instead of purchasing this particular vehicle because the driver ran over a box and cracked the bumper. He also tells me that I should not tell the dealership that he has informed me of this. I get to the dealership frustrated and see the vehicle in the parking lot with bird droppings and a cracked bumper. Frustrated that the car had arrived to them and had sat on the lot without being fixed or even detailed after the car was shipped in. I did not know what to expect from the sales person Josh as Mike told me they would try and sell it to me although it had been wrecked. Josh approached me and immediately stated that the car would be ready in a week. He did not introduce himself or let me know what was going on or even tell me the options I had in this scenario. At which point I simply stated get me a new car I want nothing to do with this one. He said, " I will see what I can do" and left me standing there. At this point my trust in this dealership had diminished. Mike strolled in as I was there and asked is everything ok...... I told him Josh was working on a new car. I then left the dealership frustrated and uncertain of when I would be expecting to hear back. After I left the dealership the first time. I had referred Cara Landry to Mike. This was before anything happen she purchased a vehicle and told me she too had an awful experience. Her grandfather, who co-signed for her, was treated unprofessionally by Mike Abelino. She said she would not return unless another representative would speak to her. Steve then helped her finalize the purchase. I then felt awful for referring a friend to an establishment of poor quality. I speak to about fifty-five people every two weeks at the salon where I have been working as a hairdresser for four years. I could have referred many people to your business but instead I will warn them so they do not have to go through what I went through. A week went by and I receive a phone call from Mike he states that the car is not available anywhere in Texas and that they can’t find another car for me. I then state that if they were to reduce the amount they sell the car for as it has accrued miles and now a cracked bumper. Mike stated he would do what he can. I later receive a message from Mike and decided I would go in with my fiance. It was then when I ran into Cara who I had referred in. When we go in and talk to Mike he states that the best they can do is 500$ off because the car will sell off the lot at regular price. We tell him that is unethical and he replies with it is a hard car to find and the dealership has to profit. He then states that I should appreciate the fact that Josh has "busted his tail for me to get a new car". So my fiance asks for 700$ off and that we will purchase it. We make a deal and at this time it is late. Mike prints out the paperwork incorrectly. The purchase agreement reads Elantra versus Coupe. We point it out and he continues to reprint another document. They ran out of documents and he starts to cross out the Vin number. He states that I should change my insurance policy as the Vin for this car is different. We question why and he replies that instead of picking up a car from Pharr Texas they had went to a closer location. I ask “why can’t they try to get the other new car which has not been wrecked”. He states that it had sold already. I feel frustrated that I was not made aware of this and that I had been paying insurance for a car that according to Mike Abelino had sold on another lot. Also that my documents are filled out with crossed out Vin numbers and missing gap insurance because they ran out of those documents. I then notice that they had only discounted four hundred dollars instead of the 700 dollars we agreed upon. He states that it is because the car has tinted windows so they deducted it from the overall car price. I then tell him that I recall that the car is not tinted?? Mike leaves and comes back to tell me that the car will be tinted. I ask if there are any rebates that could apply to the contract and he says that I do not qualify for them as they are for veterans and college graduates. I told him I was a veteran and he told me it was to late at that point to change the documents. I was the rushed out of the dealership and was told to wait another week before they would have the car ready. A week goes by and I call and ask if the car is ready. They say it is ready for pick up. I ask Mike to ensure that the documents are filled out correctly and that they have Gap insurance documents ready for me. I arrive and Mike says that the person who has my documents is having a baby..... He does not now where my file is!!! Then sarcastically states that,"If it makes you happy Susan I can print off some documents for you". I then accept and walk away in an attempt to regain my composure I can’t believe that he can’t understand the importance of filing out documents correctly and providing me with Gap insurance that I PAID for was too much to ask.... I walk towards the car and I realize that the paint on the hood has been eaten through and destroyed by the bird droppings that had been sitting on the car for weeks in 100 degree weather. Mike had walked out and as I bring it to his attention he states that it is only bird droppings. I then bring up that if it is left for too long it can eat through the paint. Mike then says that he will have the car detailed in a week and asks us to find the lobby Frederick then takes us to look at the manual book and instructs us on how to operate the Bluetooth. It was at this point that I wanted to take the car to another dealership and told Frederick that I do not want to speak to Mike at all. His level of unprofessionalism is incredible. Frederick was the only reason I allowed that specific facility to service my car again. Frederick arrived in Mckinney, TX and picked up my car to be detailed Tuesday. I then received a call that the car would not be ready for another day because the car mats were not there yet. I did not expect that the detail job would be overnight. I did not trust the facility keeping my car overnight. I had no choice but to wait. The next day Frederick advises me that the detailing team had not done a good job and that there still are some spots that need to be worked out. I demand that the car be worked on immediately and that I want my car because I do not trust what is going on.... Frederick delivers the car we realize that the clear coat had literally been buffed off. There were swirl marks everywhere from the detailing crew buffing out the spots where the bird droppings had been. My fiance makes Frederick aware of this and states that the entire car hood must be wet sanded in order to work out the further damage the detailing team created with their aggressive buffing. Frederick assures us that this can be done that it will cost the dealership time and money.... I then allowed my fiance to help me contact the sales manager and get to the bottom of this. The sales manager, Josh (who has been aware of all the above) simply states that he will have it in the shop first thing in the morning and his consolation was that he had been in the business for 17 years and has never been through this before.... I receive the car on Friday and it seems fine. This was an experience I wish to forget and honestly I do not know how this facility runs business. I will warn my customers of Hyundai and advise them to invest their time elsewhere. Even if your product is hard to find nobody will spend the money to go through this type of customer service More

All personnel at the dealership were very friendly and courteous. Everyone went out of their way to ensure that we were comfortable and that our needs were met. We felt as though we made a very good pur courteous. Everyone went out of their way to ensure that we were comfortable and that our needs were met. We felt as though we made a very good purchase and that the dealership made the buying process streamlined. More

Really professional and met my demands when talking $$. I would recommend this company to anyone. They made the transaction very smooth and explained the process so I can understand what's going on while I I would recommend this company to anyone. They made the transaction very smooth and explained the process so I can understand what's going on while I waited for feedback until Toyota of Grapevine which was the ABSOLUTE WORST PLACE TO GO BUY ANYTHING! I would refer anyone to this dealership. Thanks guys. More

My experience at Van Hyundai was excellent. Everyone was courteous, professional, and willing to do what it took to get me in the car I wanted without being the "nightmare" salesperson usually associated w courteous, professional, and willing to do what it took to get me in the car I wanted without being the "nightmare" salesperson usually associated with car dealerships. More

My car buying experience at Van Hyundai was very simple and straightforward. I appreciate the courtesy and professionalism extended to me throughout the process. I would definitely recommend Van to anyon and straightforward. I appreciate the courtesy and professionalism extended to me throughout the process. I would definitely recommend Van to anyone in the market for a new or used car. Thank you. More

We went in expecting Van Hyundai to somehow back out of the verbal price agreed upon over the phone. They honored the price, were very polite and helpful in our car buying experience, something we had not the verbal price agreed upon over the phone. They honored the price, were very polite and helpful in our car buying experience, something we had not had at a previous dealership in Austin. More

Worst place to buy a car pre - owned certified car. Worst place to buy a car pre - owned certified car. Their vehicle are not well inspected at all. BUY A CAR FROM HERE IF YOU ARE A MECHANIC OR Worst place to buy a car pre - owned certified car. Their vehicle are not well inspected at all. BUY A CAR FROM HERE IF YOU ARE A MECHANIC OR KNOW ABOUT CARS IF NOT THEY WONT GIVE YOU THE BEST CAR. MY CAR THAT I BOUGHT FROM HERE HAD TIRES WELL THREADED BUT HAD CRAPPY WEARING INSIDE. WHEN I POINTED IT OUT NEXT DAY AFTER BUYING THE CAR THEY SAID IT WASNT THEIR PROBLEM ANYMORE MY FIRST RECOMMENDATION WOULD BE NOT GOING THERE. IF YOU DO, TAKE A MECHANIC OR AN EXPERT WHO WOULD KNOW ABOUT EVERY DETAIL ABOUT CARS. WORST CAR BUYING EXPERIENCE. THE PERSON HELPING ME WAS GOOD (KRISTIN) BUT THE OWNER OF THIS PLACE IS THE WORST PERSON TO DEAL WITH NOT HELPFUL AT ALL AND EXTREMELY RUDE. More

Friend, courteous, knowledgeable, professional and easy to work with. From the time we walked in the door, until we drove our new car home we received great service. Every question we had, was patiently to work with. From the time we walked in the door, until we drove our new car home we received great service. Every question we had, was patiently answered. Just a great exprerience. More

On July 4, I spent several hours in another dealership getting the "run around" about price of the vehicle I wanted and about my trade amount before I went to Van Hyundai. Eddie Frazier had contacted me getting the "run around" about price of the vehicle I wanted and about my trade amount before I went to Van Hyundai. Eddie Frazier had contacted me previously about the CostCo program after I made an inquiry on line, but I chose to go to Allen Samuels Hyundai because of the proximity to my home. While at Allen Samuels, I called Eddie and spoke to him, we then left the other dealership and drove to Carrollton. We were in and out of Van in less than an hour, he gave me a better price on the car and for my trade. The transaction could have not been smoother. We will definitely buy from Van Hyundai and Eddie Frazier again. More