Van Hyundai

I walked into this dealership without an appointment. I also walked in with an almost impossible situation. I was very upside down with my trade in which also was having horrible mechanical issues. I had also walked in with an almost impossible situation. I was very upside down with my trade in which also was having horrible mechanical issues. I had to let go of the vehicle I originally wanted, but they were quick to get me into a wonderful car, get me all the extras, but most importantly out of the car I couldn't drive anymore all under the payment maximum I originally gave them. Prior to my visit today, I honestly probably wouldn't have gone. But from now on, I will always go back here! More

We just purchased a new Sonata from Van Hyundai in Carrollton and had the best experience in purchasing a new car ever!!!!. There was no pressure, gave us time to think about the purchase and worked Carrollton and had the best experience in purchasing a new car ever!!!!. There was no pressure, gave us time to think about the purchase and worked hard to get us the car we wanted with the amenities we wanted and stay within our price range. Billy Kelley and Pito were great to work with. Great customer Service!!!! More

Even though Stevie was new, his customer care was impeccable and he served us marvelously. We were very pleased with the price of our car. We came to buy and were very satisfied with our salesman. impeccable and he served us marvelously. We were very pleased with the price of our car. We came to buy and were very satisfied with our salesman. We were allow to voice concerns and reach favorable conclusion for all. THANK YOU STEVIE. More

This dealership sets the standard for how customers ought to be treated with professional courtesy and service. Unlike the sales and haggling games usually encountered while shopping for an automobile (espec to be treated with professional courtesy and service. Unlike the sales and haggling games usually encountered while shopping for an automobile (especially used), Mike Avelino led us through a decision process of narrowing the options to arrive at a good decision and fair price. We felt that the general sales manager was straightforward; and he was, in fact, directly accessible (not "that man behind the curtain"). Our purchase was late evening at the same time as a flurry of other sales, so when the vehicle could not be fully prepped for delivery (it needed a minor alignment), we were given a loaner until deliver could be taken at our convenience. This was a team effort. Kudos to Van Hyundai. More

A truly amazing experience. They did not try to retire on one vehicle sale and really worked hard to make the deal work. Maintained a professional atttitude and stayed focused on what I wanted to accompl on one vehicle sale and really worked hard to make the deal work. Maintained a professional atttitude and stayed focused on what I wanted to accomplish in buying a new car. The got me the car I wanted at the price I wanted, all in one afternoon. Made the visit to the dealership due to a also great experience with my wife's car at the service department. More

Great service before and after sale. A very friendly and Great service before and after sale. A very friendly and informative staff. All willing to help and answer questions. Dealer has plenty of car on Great service before and after sale. A very friendly and informative staff. All willing to help and answer questions. Dealer has plenty of car on site, and choice of colors,models,etc. Car was delivered in tip top condition. Make ready department did an excellent job on delivery of vehicle. I highly recommend tis dealership. More

The Employees were friendly and they have given me the finance options the way i want. They welcomed me very well and had exactly the car i'm looking for. I looked for best deal and they had given me the finance options the way i want. They welcomed me very well and had exactly the car i'm looking for. I looked for best deal and they had given me the best they can. I like the quality of service they offered me. More

I wanted a Hyundai Santa Fe & a friend gave me Van's number. They really wanted to work with me & did. They went beyond my expections. I was warned about 'car salesman' from my friends, but BJ did not number. They really wanted to work with me & did. They went beyond my expections. I was warned about 'car salesman' from my friends, but BJ did not fit the description. I received first class attention & service. More

My experience at Van Hyndai was very enjoyable. I was made to feel comfortable in discussing my needs both for the car I was seeking and the price. Eddie worked with me to achieve great results. No r made to feel comfortable in discussing my needs both for the car I was seeking and the price. Eddie worked with me to achieve great results. No running out of the office to confer with management - which I would have walked out if that had occured. Eddie brought the necessary personnel into his office to discuss detail with me. I would highly recommend Van Hyndai More

WORST EXPERIENCE EVER!! I went there to look for a WORST EXPERIENCE EVER!! I went there to look for a 2009 Hyundai Elantra that was listed online, one of the sales rep came back and said they were s WORST EXPERIENCE EVER!! I went there to look for a 2009 Hyundai Elantra that was listed online, one of the sales rep came back and said they were sold out of 2009s. They were out of ALL the 09s!! The rep said he had a 2010 for $500 more. I thought ok, may be they are trying to hand me a more expensive car, but i will look at it. So we went for a 15 minutes test drive and I liked it. We came back and started negotiating on the price. Since this was the first dealer that I had gone to, I was just looking at a bottomline price and wasn't ready to purchase until I looked at other dealers too. I asked what was the best price he could give me. The sales rep (Steve Van Pelt) went back and forth from his manager's office and came with a price. When I said I would have to think about the price and would have to look at other dealers too, the sales manager (Kris Panagakis) came and asked us why we were not buying the car that night, i told him the same reason. Then Kris Panagakis started insulting us and shouting why we had wasted 1 hour of their time test driving and asking about the price. Then, he started yelling at us and told us to "GET OUT" . We were shocked !! Why would a sales manager, Kris Panagakis, yell at his customers if they were trying to negotiate a price ?? Then Kris went back to his office where there were other managers too. When we went to confront Kris Panagakis why he had mistreated us so badly when we were just looking at a fixed bottomline price. All the other managers that were in the office at that time started hounding at us and told us to "GET OUT" !! WTF Is this the customer service that Van Hyundai provides?? I was looking forward to buying the car if we could negotiate the price, but Kris RUINED the experience for us. I am never going back to this dealer and will not recommend it to anybody else!! NEGATIVE CUSTOMER SERVICE. More