Van Hyundai

Eddie and the rest of the folks at the dealership were great. I got the car I wanted with a payment that was lower than I expected! great. I got the car I wanted with a payment that was lower than I expected! More

Unless you are looking to pay sticker price for a car with wear and tear, do not go to this dealership. They use a lot of "Bait and Switches" to get you into the door. I was told by Eddie Frazier, he wou with wear and tear, do not go to this dealership. They use a lot of "Bait and Switches" to get you into the door. I was told by Eddie Frazier, he would match a current promotion by another Hyundai Dealership. He refused to match when I got there. He also told me I would have to pay $1000 more for the vehicle because the online price was wrong. This Dealership does not belong to be in service with this horrible customer service. More

Alex was very nice and respectful. He understood I had a time constraint being on lunch hour. I was allowed to take the car at lunchtime and take it back to work with me and then come back after work to fin time constraint being on lunch hour. I was allowed to take the car at lunchtime and take it back to work with me and then come back after work to finish the paper work. I am currently very happy with my purchase. I hope my Hyundai purchase lives up to the current reviews and ratings that I've been hearing and reading on the internet. More

My wife Shirley and I are elated to share our car buying experience at Van Hyundai in Carrollton TX. We are senior citizens and have purchased many cars over the years but we have never been happier after m experience at Van Hyundai in Carrollton TX. We are senior citizens and have purchased many cars over the years but we have never been happier after making a car purchase than the one we just completed at Van Hyundai. We were greeted warmly outside by our sale rep. Fayaz Keshavjee,we soon found him not only to be very friendly but also VERY professional He was patient with us and took time to understand exactly what we were looking for and needed ...with out any prssure he showed us our options ...He is very smart and knows his products....After the purchase,again with patience, he took the time to help us understand all of the features of the car and even paired up our garage door opener and blue tooth phones.He also showed us the service dept. and introduced us to Tommy Jordan , the service advisor (same impression=friendly and profesional) We also need to commend Bryan Hall, the finance manager. He also, with no real pressure presented all of our options in the finance area .He not only presented those in a friendly business like way ......He was like a wizard with his computer and took the time to asssure all of the information was correct. Shirley and I "HIGHLY" reccomend "Van Hyundai" as the place to purchase a car More

We received great service from BJ. He made us feel welcome. We certainly recommend BJ to others and look forward to returning to your dealership. Thanks Peter and Gwendolyn welcome. We certainly recommend BJ to others and look forward to returning to your dealership. Thanks Peter and Gwendolyn More

My niece had previously purchased from Van Hyundia and raved about the service. My experience equaled her's. Everyone went out of their way to get me the car I wanted at the price I needed to be. I w raved about the service. My experience equaled her's. Everyone went out of their way to get me the car I wanted at the price I needed to be. I will definitely recomment Van Hyundia to anyone I know who is looking for a car. More

Initial experience with Van Hyundai was good. Eddie Frazier was very friendly and helpful. Very thorough explaining the car I was purchasing, especially getting in the car with my husband and I before Frazier was very friendly and helpful. Very thorough explaining the car I was purchasing, especially getting in the car with my husband and I before we left the dealership, explaining the mechanics. However, after my husband and I left the dealership, I ran into a major snag. We used my 2006 Sonata as a trade-in, getting the cash back in the deal, instead of applying it to the purchase of the new Sonata. Originally, I was going to give my trade to Car Max, which gave me a generous offer. Van Hyundai said they would match their offer plus $2,000 (which was added in when negotiating the price of the car). They never gave any indication this might be an issue. They keep giving me the run around, saying this isn't usually done, etc. The other frustrating thing was it was really hard to get a hold of anyone. Always away from desk, with a client, or I left a message and never got a call back. Over three weeks later, my husband went back to the dealer and demanded either we get the check for our trade-in, or we will turn the car back in and get our trade back. Needless to say, we received the check a few days later. Lesson learned...never trade in my car again to a dealer. Will sell on my own, or go to Car Max! After all that headache, I am really enjoying my new 2012 Sonata! Would definitely recommend Eddie as a sales person, but make sure you get everything clarified once you enter the finance den! More

I found Van Hyundai through the Costco auto buying program. I had initially tried to work with my local dealership but I was not satisfied with the deal they offered me. Eddie Frazier at Van Hyundai w program. I had initially tried to work with my local dealership but I was not satisfied with the deal they offered me. Eddie Frazier at Van Hyundai worked with me over phone and email to get everything in order for my purchase. He gave me every discount I qualified for and in the end, I was satisfied with the price. I flew in from out of town to take delivery of my vehicle. He picked me up from the airport that morning. He did a thorough job of explaining every feature of my new vehicle, insuring that I was comfortable with it. Because most things were in order before I even set foot in the dealership, the financing process was fairly seamless. I had about a seven hour drive home and Eddie called me later that evening to make sure I had made it home safely. The following day, he called me to make sure I was still satisfied with the car and to follow up in case I had any questions. I have never before experienced this level of customer service when purchasing a vehicle. More

This is the closest Hyundai Dealership to my home, as I was shopping 5 other Dealers in the DFW area. Asked Stevie Van Pelt over the phone twice for best price on 2012 Santa Fe and to email it to me. He ca was shopping 5 other Dealers in the DFW area. Asked Stevie Van Pelt over the phone twice for best price on 2012 Santa Fe and to email it to me. He called to follow up on his alledged email. Never got it AS HE DID NOT LISTEN TO THE CORRECT EMAIL ADDRESS TO SEND IT. Gave him the email address again. 4 days later and still hadn't received it. Not only I am buying from Huffines Hyundai in McKinney, Van Hyundai has ALSO lost the opportunity for the Service business on my new Sante Fe for at least the next 5 years! More

Went to this dealership to take a look at a new Sonata and Tom Titus was the sales person I delt with the entire time. He showed me multiple vehicles that were in my price range and used no pressure at al and Tom Titus was the sales person I delt with the entire time. He showed me multiple vehicles that were in my price range and used no pressure at all in making a decision. After I test drove a few vehicles I left and did some research. I came back to test drive a different trim of the Sonata and purchased the vehicle that day. Tom was the best sales rep I have had a car dealership. Very knowledgeable and friendly. I would reccomend this dealership and this sales person to anyone purchasing a Hyundai. More