Van Hyundai

Van Hyundai has excellent customer service and is extremely knowledgeable about their product! They worked fast on getting me exactly what I wanted. I highly recommend their dealership. extremely knowledgeable about their product! They worked fast on getting me exactly what I wanted. I highly recommend their dealership. More

Everyone was friendly and answered all my questions. They offered more than enough information I needed about the cars I was interested in. Although the paper work took some time to complete, I am happ They offered more than enough information I needed about the cars I was interested in. Although the paper work took some time to complete, I am happy with my new car and the service I have received. More

I had first been interested in the Hyundai Sonata a couple of months back. I was pretty positive I wanted it so I sent in an email to their sales dept asking about what kind of down payment I could exp couple of months back. I was pretty positive I wanted it so I sent in an email to their sales dept asking about what kind of down payment I could expect for a new lease. Thomas Chu was nice enough to get back to me quickly and provided the information I needed. A few weeks went by and I finally had my finances in order to lease the Sonata, I went to Van Hyundai and asked for Thomas but he was busy helping another customer so their new employee Chris helped me out. He was new, but very friendly and honest and knowledgeable about the car. We took out the Sonata on a test drive and I was impressed so we went back to talk finance. Thomas proceeded to come back to handle this aspect I'm assuming since Chris was new and still learning the ropes. Thomas came up with a price and we negotiated back and forth until we agreed on a price. I then proceeded to deal with Matthew in Finance who broke down the price and what I agreed to. To my dismay Thomas had stuck in a few options that I wasn't aware of. This really ticked me off, because above all else, especially dealing with buying a new car I want honesty. Matthew was kind enough to explain everything out, and I thought he did an excellent job. They followed up with me when my car was ready, and I'm now a couple of days in and love my car. So just to recap. Chris was awesome, so was Matthew Torres. Stay away from Thomas Chu More

I started Saturday morning on an excursion to test drive various cars. I had had an SUV for the last 5 years, which I loved, but wanted to venture out and see what cars had to offer, really not intending to various cars. I had had an SUV for the last 5 years, which I loved, but wanted to venture out and see what cars had to offer, really not intending to buy. I visited Van Hyundai on Saturday night after test driving various cars at other dealerships. No one really had what I was looking for or, in one case, never bother to even greet me. By the time I got to Van, I was torn between 2 cars - The 2013 Gensis Coupe and the 2013 Sonata Limited 2.0 Turbo. At Van, I had the pleasure of meeting Nathan Gates and even though it was late, he greeted me professionally, with a smile, listened to everything I said, and never once did I feel pressured or placated. He offered to work up numbers on both cars because he could see I was undecided. Once I did decide, Eugene in financing took over. Eugene walked me through every services offered, answered my questions and allowed me to make an informed judgement. By the time I completed the paperwork, Nathan was there to open the door to my new Sonata, freshly cleaned and ready to drive home. The Sonata won out purely based on lifestyle. I would highly recommend Nathan and his team! If I get the opportunity to own 2 cars, Nathan WILL get a call to have my Gensis Coupe gassed up and ready. Again, great experience! J. Gonzales Carrollton, TX More

This dealership is very customer oriented and worked well with me and my unique issues which came up as I was searching the internet for good deals. The whole experience turned out far better than expected. with me and my unique issues which came up as I was searching the internet for good deals. The whole experience turned out far better than expected. I love my new car and this dealership will be the first place I return when it is time again to get a new car. More

Fayez went above and beyond ALL expectations. While the Hyundai end of our purchase went incredibly smooth and with complete satisfactory, Fayez had to go beyond all expectations in dealing with my trade i Hyundai end of our purchase went incredibly smooth and with complete satisfactory, Fayez had to go beyond all expectations in dealing with my trade in and another manufacturer. He made all logistics completely convenient and came to me several times when additional paperwork was needed. I look forward to seeing him again in a few years when Im ready for my next Hyundai! I have never driven a Hyundai and to be completely honest walking onto your Dealership still didn't think I would ever purchase a Hyundai. I am Proud of my new Genesis and happy that someone like Fayez was the one I was fortunate enough to work with. THANK YOU!! More

During a very late night walk through the lot at Van Hyundai we noticed someone come out of the of the dealership. Matthew Torres approached us, stated he was working after hours on finance department p Hyundai we noticed someone come out of the of the dealership. Matthew Torres approached us, stated he was working after hours on finance department paperwork, and offered to assist us. Like most people we explained we are looking at a couple of models but we are not ready to buy. Matt told us to to see him when we are ready and he will ensure we are assisted by a sales rep that can help us find the right vehicle. About a month later I was interested in test drving two models. At the dealership I asked for Matt and he introduced us to Steve Van Pelt. Steve was perfect for us. I drove 3 vehicles and quickly selected the one I liked the best. Stevie led us through the sales process never applying high pressure. We finished in the finance department with Matt, who also helped meet my price point while providing additional features. After about 4 hours at the dealership we had completed everything and Stevie had my Veloster Turbo ready to drive away. Everyone I encountered at Van Hyundai was professional, especially Stevie and Matt. I would consult them again. More

In February 2012 I bought a used certified car from Van Hyundai for my 18th birthday....long story short I had a terrible experience...AT FIRST! After going through a sales man to try and express my compla Hyundai for my 18th birthday....long story short I had a terrible experience...AT FIRST! After going through a sales man to try and express my complaint I got to the General Manger, Mr. Richard Lipsey and it was the best thing that EVER happened. I do not write many reviews even though I read tons. I strongly believe that this service deserves a review. It's really the least I could do for Van Hyundai after all they have done for me. Let me just also say to the reviews below that if you do not speak to the right person or even Mr. Lipsey himself it's not fair to blame one bad sales man on him. I know because that’s EXACTLY what I did until I got to talk to him about how I felt about my sale. He cannot see every single thing going on at once. After talking with him I could feel that he really cared about how my experience and went above and beyond to make sure that I was taken care of from START to FINISH. I could tell he felt terribly about how upset on how I was treated on my 18th birthday and that it was ruined because something he didn’t even know about because I never went to him for help... until a couple weeks ago. I would highly recommend this dealership to ANYONE I know. I just bought the car today and I honestly didn’t believe it was true because there was no pressure or stress involved. It was like hanging out with a friend for a few hours and drinking nice hot cider (it was very cold today) and watching the game in the lobby. It wasn’t the car buying experience I had the first time. If you have the lucky chance to go to this dealership I would ask to just at least say hi to Mr. Lipsey and that if you’re having a bad experience and your thinking no one cares...I guarantee that he does. I am happy to say that I am still apart of the Hyundai family with my new 2013 Hyundai Elantra. Thank you again Van Hyundai for all your help and all the great things you have done for me today! I almost forgot. Ugine in financing he is a very funny and awesome guy. He proved that financing doesn’t have to be such a drag. It actually can be fun and fast. Thanks again Van Hyundai! Keep up the good work. I’ll be seeing you in for service soon for my first free oil change! More

New finance guy was very friendly and helpful, he even helped me empty out my old car. I was his first customer and he did a good job. helped me empty out my old car. I was his first customer and he did a good job. More

Main reasons: pleasant staff, excellent service, detailed follow up, uncomplicated process. I really enjoyed the fact that Fredrick was not pushy yet informative enough to let me come to my own decision in p follow up, uncomplicated process. I really enjoyed the fact that Fredrick was not pushy yet informative enough to let me come to my own decision in purchasing a vehicle. More