Van Hyundai

Casey and Chris combined to make my vehicle search and purchase a very pleasant experience. First working with Casey via the internet and phone and email to help me find what i wanted in a vehicle and th purchase a very pleasant experience. First working with Casey via the internet and phone and email to help me find what i wanted in a vehicle and then Chris who was able to answer all my questions and give me all the necessary information i needed to make my decision to buy an easy one. Both as individuals and as a team, Casey and Chris demonstrated the personal and professional skills to make my buying experience a very good experience and i would use them again if i decide to purchase another Hyundai and would highly recommend them to anyone who is looking to buy a Hyundai. They are an asset to Van Hyundai and they went above and beyond what is required to make sure their customer (me) was taken care of and satisfied. More

I found my experience to have been very positive. The sales person was very informative about all the vehicles I drove, and patient as I drove several vehicles. Stevie was very friendly providing us wit sales person was very informative about all the vehicles I drove, and patient as I drove several vehicles. Stevie was very friendly providing us with water as it was very hot outside and we had spent a lot of time walking the lot. The dealership was also very generous with the deal they gave me and made the car I wanted affordable for me. I have always thought buying a car was very stressful, but I had a very enjoyable experience buying this car. More

My sales rep (Jan Dorn) was exceptional. She went above and beyond to make this buying experience awesome. I can't say enough about her and the rest of the staff at the dealership. If you want a great ca and beyond to make this buying experience awesome. I can't say enough about her and the rest of the staff at the dealership. If you want a great car, at a great price and even better customer service, this is the place for you. I will definitely be recommending this dealership and specifically Jan to anyone looking at buying a new vehicle. More

THEY ARE SO KINE AND PATIENCE FOR ME, I TOOK HIS TIME SO LONG, BUT HE KEPT HIS KINDNESS. I REALLY APPRECIATE IT AND I WILL RECOMMEND THIS DEALERSHIP TO MY FRIENDS ALSO. THANK YOU LONG, BUT HE KEPT HIS KINDNESS. I REALLY APPRECIATE IT AND I WILL RECOMMEND THIS DEALERSHIP TO MY FRIENDS ALSO. THANK YOU More

This dealership is BY FAR the best Hyundai dealership at least in DFW area if not anywhere. Their service, helpfulness and professionalism is over the top. I would highly recommend them. I would go so far least in DFW area if not anywhere. Their service, helpfulness and professionalism is over the top. I would highly recommend them. I would go so far as to say it would be foolish if you are in the market for a new or used Hyundai to not check them out! More

Overall, the dealership was very helpful and provided informative and valuable information starting from my first email request. They took a lot of steps to ensure that I had a great snapshot of price an informative and valuable information starting from my first email request. They took a lot of steps to ensure that I had a great snapshot of price and payment detail prior to stepping into their dealership. We had a small misstep regarding manufacturer rebates which caused the "Good" and not "Great" rating on "Quality of Work." Otherwise, the dealership was fantastic. More

He was such kindness to me about trading and buying. and than I was comfortable about continuing document works with him. Right now I have a new car, my wife and me has a good experience in our life time. than I was comfortable about continuing document works with him. Right now I have a new car, my wife and me has a good experience in our life time. More

The experience started off wonderfully. The price of the car was great, the people we so nice until we got to finance. We bought a warranty not knowing if it was a good deal or not. When I spoke with my ins car was great, the people we so nice until we got to finance. We bought a warranty not knowing if it was a good deal or not. When I spoke with my insurance company the warranty was $2,000 more than their same policy. This is when it all went downhill and the true customer service came out from the finance guy BJ. I called and he said he would cancel the policy for me but do not expect it to be soon cause he was busy. I quoted the contract saying I needed to send a cancellation letter and he said no all I had to do was let him take care of it. I emailed the manager saying I was sending a certified letter per the contract and wanted to know who to contact to make sure BJ cancelled the order. Next, I get an email saying actually I have to come in to do the paperwork myself. When I arrive, no one comes to talk to me but a salesman gives me a brochure for the warranty company with the phone number and told to call them myself cause they suddenly can not find the paperwork. BJ was rude on the phone constantly speaking over and interrupting me. He told me that what I read on the contract was wrong about getting the refund once I cancelled. He said I had to pay off my car plus the warranty for the five year loan and afterwards then the money would be refunded to me in a check once I paid the car off.Lies, lies, and a huge runaround. Turns out the form is online to the public and the refund will go straight to my loan once cancelled. I have 30 days to do a flat cancellation and this is was a way to make the customer give up or be late on doing paperwork. Everyone in sales is wonderful when they are happy but I give this place a BAD rating and say do not waste your time. The finance department brings the whole place down. Customer service should be about a long term relationship and knowing that I would have come back in the future and recommended them if the company had not been so rude. More

Jan was an outstanding representative for the dealership. She was very respectful, friendly, and detail oriented. She was so thorough that she even sync our cell phones with our new car's bluetooth. She was very respectful, friendly, and detail oriented. She was so thorough that she even sync our cell phones with our new car's bluetooth. More

I really enjoyed my experience buying a new car. They were very informed and new exactly what I wanted. They made the buying experience very easy and smooth. were very informed and new exactly what I wanted. They made the buying experience very easy and smooth. More