Van Hyundai

After having a bad experience at AutoNation Nissan in Lewisville, my husband and I inquired with Van Hyundai about a pre-owned Elantra they had on their lot. I immediately got a response from Mark Porter Lewisville, my husband and I inquired with Van Hyundai about a pre-owned Elantra they had on their lot. I immediately got a response from Mark Porter who answered all of my email quickly and politely. I told him about my experience at AutoNissan and how they were not able to meet our payment needs on a similar vehicle. I was able to give Mark all of our information over the internet and he began working on the financing the next morning. All day while I was at work, he was able to answer every email I sent (I sent him a lot of emails) and was able to do a lot of the legwork in advance. We went up to the dealership around 630pm to look at that Elantra however he showed us a preowned Sentra which cost less, was a more luxurious car and had more features. After taking a test drive, we decided to work up a deal. Mark and his finance team were able to come within dollars of my requested payment amount with zero down. They also gave us $1300 more for our trade than AutoNation Nissan had offered us. The process was lengthy only because they were busy that night and there were 3 other parties ahead of us buying vehicles. Mark was supposed to go home at 6. He stayed until we were completely done at 1015pm! The Sentra we bought had just come in as a lease return so it was still being serviced and detailed. Mark let us take home one of the other Sentras on the lot to drive for the night and the next day before my husband could get back to pick up our new car. We dreaded going through this process and after being given the run around by AutoNation were not looking forward to attempting it with another dealership. However because of Mark’s straight forward approach, knowledge of Hyundai vehicles and attentiveness to our needs we gave it a try and got exactly (actually more!) than we wanted. Not to mention, Mark has quite the personality – I think he’d make a great comedian if the car business ever falls flat. In addition, we never once felt rushed or pressured at all. We love the car and really appreciate all of the help that Mark and his coworkers gave us. I will be referring my friends and family to Van Hyundai and will probably end up purchasing cars from them in the future. We have 2 about-to-be drivers! (teens) More

After leaving the first day I visited I received an email from Richard Lipsey, an automated email, but nonetheless and email. The last line said if we didnt meet your price or your trade in value I want to from Richard Lipsey, an automated email, but nonetheless and email. The last line said if we didnt meet your price or your trade in value I want to know about it. So, being the outspoken kind of person I am I replied to the email. Within a few hours Jakob was calling me and the price was where I wanted it to be. I had plans already with my daughter on that Friday night so I gave them a credit card to hold the car until the next morning when I could get back to Carrollton (I live 46 miles away). I showed up Saturday morning with my husband we were in and out in a few hours. I drove off in my new car. The following Monday morning they came and picked it up at my office and tinted the windows. There is a scrap on the wheel where someone had hit a curb and they are going to fix that this next week. overall a very good experience. I would recommed them and if Hyundai turns out to be as good a car as I think it will then I will go back to them when I am ready to buy either my daughter a new car or myself again if she gets this one when she turns of driving age. More

I have had my Hyundai for almost three years and I have normally had a pretty good experience with the service department. Today was different my door handle broke and I sent up an appointment and drove th normally had a pretty good experience with the service department. Today was different my door handle broke and I sent up an appointment and drove the 45 min trip to get there. I assumed since my car only has 60,000 miles on it that it should be covered under warrant. Carl my service advisor said on the phone that they could look at it and see if it would be covered under warranty. When I get there he said it would cost me $125 from them to look at it. This really upset me! Why should I have to pay $125 from them to tell me if its covered under warrant. I told him no thank you I wasn't going to pay that. All he could say was sorry. I'm never going back there again and will make sure everyone I know never buys a car from there. They don't care about there customers at all. All they want is to make more money. Its actually funny I was thinking about buying a new car from there but not know. I will NEVER be back! More

Originally came in for service on existing Sonata. Decided to look at vehicles while waiting. Greeted by Bruce and resulted in a new vehicle purchase/lease. Exceptional experience, knowledgeble youn Decided to look at vehicles while waiting. Greeted by Bruce and resulted in a new vehicle purchase/lease. Exceptional experience, knowledgeble young man and great dealership. More

Stevie Van Pelt made my car buying experience the best I've ever had. He's great to work with, quick to respond and gave me the best deal in town. Finance answered all of my questions and worked with me t I've ever had. He's great to work with, quick to respond and gave me the best deal in town. Finance answered all of my questions and worked with me to get the best possible deal as well. There's no doubt I will be back to Van Hyundai for my next car. Thank you Van Hyundai for my 2013 Hyundai Sonata Hybrid! More

I was in need of leasing a new car in a hurry, and from the moment I talked to Samuel Anthony on the phone, my mind was at ease. He was extremely helpful in finding me exactly what I wanted and right away. the moment I talked to Samuel Anthony on the phone, my mind was at ease. He was extremely helpful in finding me exactly what I wanted and right away. He was willing to drive the car to me.. and even returned my rent car for me! I told my friends that was beyond great customer service. From the moment I met him, he put my mind at ease with his personality. His sense of humor and no-pressure attitude really made me comfortable with the whole situation, which in the past has been very stressful! Alex in the finance department also made me feel at ease. His smile made me feel welcome, and also completed the process in a timely manner. I really felt these guys worked as a true team, and seemed so happy to do it! It's nice to see people that enjoy what they do. This dealership is a bit out of my way, but well worth coming to for the excellent attention I felt I got from them. Thank you so much for that! Dia Harper More

My significant other and I were First time new car buyers. Not since I had to clean a port a potty have I had to wade through so much crap. The 80s car salesman tactics the manager close the paper com buyers. Not since I had to clean a port a potty have I had to wade through so much crap. The 80s car salesman tactics the manager close the paper commitment. They smiled the whole timeas they ignored what options I didnt want and insisted that I must pay. I still ended up paying more than the average in my state and I even put 5 grand down. After buying there was a registration mess up. Somehow I never received one sticker. After many phone calls and complaints Samuel Anthony Salas kept handing me off or blaming the receptionists. It had been over a year I had no clue when my car was even expired until a police officer gave me a ticket. I asked for the dealership to pay for the new registration that I never got or the ticket. He said he would call me back when his manager "chewed on it" its been another 2 weeks no calls. I get happy birthday calls but no real customer service. I get happy anniversary calls but nothing is done about my issues. Fake. False and misrepresentes. I will never reccomend this place to anyone I even remotely like. Whats messed up is when I call to complain they dont apologize they argue with you. You never get into an argument with a customer and expect them to be happy. Very disapointing and this is coming from a salesman. More

Stevie Van Pelt displayed excellent customer service and made me feel comfortable with my purchased. I ended up saving money...my car note went down $85.00 with a 6% interest rate. I love my new car. I am made me feel comfortable with my purchased. I ended up saving money...my car note went down $85.00 with a 6% interest rate. I love my new car. I am a return customer and I will refer anyone who is looking to purchase a car. More

Every now and again something happens that renews your faith in honesty, fairness and friendliness. Van Hyundai has done this for me. I received a letter from Van Hyundai telling me how much they would faith in honesty, fairness and friendliness. Van Hyundai has done this for me. I received a letter from Van Hyundai telling me how much they would allow on my 2004 Lexus, RX 330 as a trade in. This marketing technique took me to the dealership to look at what they had to offer. I had no intention of buying a car; however, I started looking at a Santa Fe Sport on the showroom floor and Anthony came out to see if he could help. He is unbelievable as a salesman. You never one minute feel pushed, but on the other hand, you feel quite special. My husband and I took a ride with me driving in the Santa Fe Sport and Anthony showed us all the wonderful features. I decided right then I wanted a Santa Fe Sport but the one hitch was I wanted a red one which they did not have. They then provided me a new Santa Fe Sport to drive until they could get me the one I wanted. I drove a vehicle owned by the dealership while waiting for my "special" color for four weeks. How much better can it get than that? Anthony downloaded my telephone contacts for me and went over very carefully how to use the navigation system and all of the hands free tools. He was so patient willing to repeat things over if I didn't understand. There wasn't any feature of the car that he did not go over. He instructed me to call anytime I needed anything and I have called more than once and was made to feel special when I did so. The dealership also worked with me on the trade in deal to make it affordable. There isn't one negative thing I can say about Van Hyundai but the most positive thing is they go the extra mile to help you get the vehicle you want at an affordable price. My hat is off to Van Hyundai and Samuel Anthony Salas. My daughter saw my Red Santa Fe and said immediately she would like one of those. I told her I knew where there was a dealership and salesman that I would highly recommend. I would that all my experience in life could be as great as this one. More