Van Hyundai

We went with the intent on purchasing and trading just my car. We came out with two brand new cars and saving us on our monthly budget with having two cars. Fayaz was really awesome. I had been in contact car. We came out with two brand new cars and saving us on our monthly budget with having two cars. Fayaz was really awesome. I had been in contact with him via email before I came onto the dealership. He had both cars that we were looking for and did everything he could to make sure that we were happy with our decision. Fantastic guy and I highly recommend him. My only issue was the wait to sign the finance paperwork which took hours to wait in line before it was our turn. But BJ made that a pleasurable experience and made the process go faster than we were expecting. Thanks Van Hynundai! More

I liked the whole buying experience. I contacted the I liked the whole buying experience. I contacted the dealership asking for quotes, and instead of giving me a generic answer the agent spent time I liked the whole buying experience. I contacted the dealership asking for quotes, and instead of giving me a generic answer the agent spent time describing the type of rebates they were offering. We were treated with a lot of respect during the entire negotiation process by Matt. The dealership also allowed us to check out the vehicile while we were waiting. The paperwork was done quickly and transparently, and the car was delivered on time with the promised packages. The sales agent Matt has been in touch with me even after the delivery to make sure I did not have any concerns. More

Chris Shaw at Van Hyundai is absolutely the best. I was not looking to buy a car that day but he absolutely sold me with his extreme knowledge and professionalism. not looking to buy a car that day but he absolutely sold me with his extreme knowledge and professionalism. More

I really appreciate for their patient, kindness, comfort during our visit to Hyundai. It was very convenient for my father and I to communicate both in Korean and English. Everything went smooth and I will during our visit to Hyundai. It was very convenient for my father and I to communicate both in Korean and English. Everything went smooth and I will recommend this dealership for my friends as well! More

Received a $5 refund check in regards to a vehicle that I purchased from Van Hyundai, they waited a full 90 days before they actually mailed the check preventing me from cashing it because it was marked void purchased from Van Hyundai, they waited a full 90 days before they actually mailed the check preventing me from cashing it because it was marked void after 90 days. After multiple messages left for Betsy Perkins, the woman who issued the check, I've decided to let the State Attorney General's office handle it because it seems like shady business practices to me. If you can't trust a dealership to give you $5 that you're owed, do you really think you can trust them with your next car purchase? I'll let you decide for yourself, but I won't be returning. More

After having a bad experience at AutoNation Nissan in Lewisville, my husband and I inquired with Van Hyundai about a pre-owned Elantra they had on their lot. I immediately got a response from Mark Porter Lewisville, my husband and I inquired with Van Hyundai about a pre-owned Elantra they had on their lot. I immediately got a response from Mark Porter who answered all of my email quickly and politely. I told him about my experience at AutoNissan and how they were not able to meet our payment needs on a similar vehicle. I was able to give Mark all of our information over the internet and he began working on the financing the next morning. All day while I was at work, he was able to answer every email I sent (I sent him a lot of emails) and was able to do a lot of the legwork in advance. We went up to the dealership around 630pm to look at that Elantra however he showed us a preowned Sentra which cost less, was a more luxurious car and had more features. After taking a test drive, we decided to work up a deal. Mark and his finance team were able to come within dollars of my requested payment amount with zero down. They also gave us $1300 more for our trade than AutoNation Nissan had offered us. The process was lengthy only because they were busy that night and there were 3 other parties ahead of us buying vehicles. Mark was supposed to go home at 6. He stayed until we were completely done at 1015pm! The Sentra we bought had just come in as a lease return so it was still being serviced and detailed. Mark let us take home one of the other Sentras on the lot to drive for the night and the next day before my husband could get back to pick up our new car. We dreaded going through this process and after being given the run around by AutoNation were not looking forward to attempting it with another dealership. However because of Mark’s straight forward approach, knowledge of Hyundai vehicles and attentiveness to our needs we gave it a try and got exactly (actually more!) than we wanted. Not to mention, Mark has quite the personality – I think he’d make a great comedian if the car business ever falls flat. In addition, we never once felt rushed or pressured at all. We love the car and really appreciate all of the help that Mark and his coworkers gave us. I will be referring my friends and family to Van Hyundai and will probably end up purchasing cars from them in the future. We have 2 about-to-be drivers! (teens) More

After leaving the first day I visited I received an email from Richard Lipsey, an automated email, but nonetheless and email. The last line said if we didnt meet your price or your trade in value I want to from Richard Lipsey, an automated email, but nonetheless and email. The last line said if we didnt meet your price or your trade in value I want to know about it. So, being the outspoken kind of person I am I replied to the email. Within a few hours Jakob was calling me and the price was where I wanted it to be. I had plans already with my daughter on that Friday night so I gave them a credit card to hold the car until the next morning when I could get back to Carrollton (I live 46 miles away). I showed up Saturday morning with my husband we were in and out in a few hours. I drove off in my new car. The following Monday morning they came and picked it up at my office and tinted the windows. There is a scrap on the wheel where someone had hit a curb and they are going to fix that this next week. overall a very good experience. I would recommed them and if Hyundai turns out to be as good a car as I think it will then I will go back to them when I am ready to buy either my daughter a new car or myself again if she gets this one when she turns of driving age. More

I have had my Hyundai for almost three years and I have normally had a pretty good experience with the service department. Today was different my door handle broke and I sent up an appointment and drove th normally had a pretty good experience with the service department. Today was different my door handle broke and I sent up an appointment and drove the 45 min trip to get there. I assumed since my car only has 60,000 miles on it that it should be covered under warrant. Carl my service advisor said on the phone that they could look at it and see if it would be covered under warranty. When I get there he said it would cost me $125 from them to look at it. This really upset me! Why should I have to pay $125 from them to tell me if its covered under warrant. I told him no thank you I wasn't going to pay that. All he could say was sorry. I'm never going back there again and will make sure everyone I know never buys a car from there. They don't care about there customers at all. All they want is to make more money. Its actually funny I was thinking about buying a new car from there but not know. I will NEVER be back! More

Originally came in for service on existing Sonata. Decided to look at vehicles while waiting. Greeted by Bruce and resulted in a new vehicle purchase/lease. Exceptional experience, knowledgeble youn Decided to look at vehicles while waiting. Greeted by Bruce and resulted in a new vehicle purchase/lease. Exceptional experience, knowledgeble young man and great dealership. More