Van Hyundai

Poor first experience, but they were able to make amends We are thoroughly disappointed with our entire experience at Van Hyundai. From the initial phone call inquiring about our car of interest until the mi We are thoroughly disappointed with our entire experience at Van Hyundai. From the initial phone call inquiring about our car of interest until the minute we walked out the door, the whole ordeal was incredibly fake and unprofessional. We aren't even upset about the price we didn't receive on the car. More so, the insulting manner in which our appointment was conducted. From the rambling initial attendant to the "other customers" wanting to test drive, to the unknowing manager, the whole thing was a complete waste of our time and we would highly recommend not dealing with this company or at least these representatives. There were a number of played out marketing tactics strategically placed throughout our appointment that were insulting and ineffective. **UPDATE** After the bad experience we had the day before, the manager contacted us the next day and was able to meet our needs. We spoke openly about what had happened the day before and it became obvious that we got off on the wrong foot with our sales representatives. The experience this time around was much better and we are very happy with our purchase. Thank you to everyone at Van Hyundai. More

Integrity A mistake was made on the price of the vehicle. Once discovered the mistake was corrected by management. This showed me that the dealership has integr A mistake was made on the price of the vehicle. Once discovered the mistake was corrected by management. This showed me that the dealership has integrity and owns up to errors. More

Santa Fe Alan was great. He provided exceptional service, had a great sense of humor and communicated effectively. Chris, Matt, and the finance guy were equa Alan was great. He provided exceptional service, had a great sense of humor and communicated effectively. Chris, Matt, and the finance guy were equally easy to work with provided great service and responsiveness. More

Great car, good price I totaled my 2009 Kia, which I loved. Since Kia and Hyundai are very similiar, and the Kia dealer was impossible to deal with, I wen to Van Hyundai a I totaled my 2009 Kia, which I loved. Since Kia and Hyundai are very similiar, and the Kia dealer was impossible to deal with, I wen to Van Hyundai and Josh Powell was very helpful in finding a Sonata with the features my wife and I wanted at at price we could afford. I know that I made the correct decision to consider Hyundai. I would recommend that anyone who wants an excellent automobile and a pleasant buying experience visit Josh at Van Hyundia. More

New Car purchase. I cannot tell.you how.satisfied I am with having purchased my new Elantra from Van Hyundai in Carrollton! It is a dealership full.of professional,c I cannot tell.you how.satisfied I am with having purchased my new Elantra from Van Hyundai in Carrollton! It is a dealership full.of professional,courteous people. They made me feel at easy and I look forward to dealing with them for my service needs of my car! Eric Lucy,Jason Powell and Jason Kline along with everyone else I dealt with deserve high marks across the .board! Thanks to them I will recommend Van Hyundai to everyone I know! More

Exceeding Expectations The Van Hyundai team exceeded my expectations this weekend when I purchased my 2014 Sonata. The purpose of my visit was to continue research into the The Van Hyundai team exceeded my expectations this weekend when I purchased my 2014 Sonata. The purpose of my visit was to continue research into the Hyundai vehicles and the many features I was interested. Chris S. assisted me by providing a positive and friendly attitude, answering all my questions and spending as much time as I needed to look at the different models and features. Chris did not make me feel pressured or rushed into making a car purchase. After I finished looking at the vehicles, I explained that I did not plan to acquire a vehicle for another couple months and Chris politely asked if there was anything that might change my mind toward making a purchase that day. I explained an offer under which I would make a car purchase then and there, but I did not expect the offer to be accepted. After a brief negotiation period however, the Van Hyundai team met my offer and exceeded my expectations in so doing. And customer service didn't end there as Chris had the car detailed & fully fueled for me after I completed the paperwork. I am very satisfied with my purchase and Van Hyundai should be at the top of every car buyers list. Great car, great dealership, you can't go wrong! More

The salesman, Thomas Chu was very knowledgeable about the various cars. He was also very patient as I worked with the credit bureaus to have my credit file alert removed. Nice job..... various cars. He was also very patient as I worked with the credit bureaus to have my credit file alert removed. Nice job..... More

I came in to look for a new car, with a specific one in mind. Called in at eleven and asked if I could drive it at noon. This was arranged without any hassle. I went back after work, with the intent to buy mind. Called in at eleven and asked if I could drive it at noon. This was arranged without any hassle. I went back after work, with the intent to buy the car. My only complaint is not with the service, but with the equipment they have to use in the dealer. Van Hyundai could use some PC upgrades, and a better internal network. Someone mentioned they're using WiFi for their network. All said and done, I went home with a very nice car that was less than half the price of the BMW that I really wish I could afford. More

Purchased a 2010 Elantra Touring new from this dealership and have taken it back religiously for maintenance and warranty work ever since. I've never had a bad experience. Regarding the $125.00 "Warranty" c and have taken it back religiously for maintenance and warranty work ever since. I've never had a bad experience. Regarding the $125.00 "Warranty" charge another reviewer complained about (and by the way, it's not their fault you (the reviewer) had to drive "45 minutes" to get there): My recent trip to the dealership involved a potential warranty issue and I too was quoted the $125.00 "diagnostic" fee. HOWEVER, it was explained to me that if the issue was deemed a covered warranty item, the fee would be waived. My problem was covered under the warranty and the $125.00 fee was waived, so to me, it's a non-issue. Most of the time I have "waited" for my vehicle but there has been 4 times I needed a "loaner" car. 3 times they've given me very nice Hyundai Genesis' to drive and 1 time they had no loaners available so they took me over to the on-site Enterprise Rent-a-Car and got me a car at no expense (except for gas). They always follow up with me after I get my car back and they always give me my car back MUCH cleaner than when I took it in...I'm shocked sometimes as it looks like they've done a complete detail on the car vs. a quick wash job. Nothing but good things to say about the Service Manager (Brandon) and Jason Kline who has assisted me the last 2 times I brought my car in. If I have one "negative" to whine about is the last time I took it in for warranty work they called me to tell me I needed a new battery and an alignment. I didn't complain about it but it sorta irritated me that I took it in for warranty work and still ended up paying $300+ for unexpected service. For the record afterward I did some research on-line regarding the work they recommended and found that what they recommended was considered "normal" service for a car with my mileage/age on it. More

Awesome dealership!!! Super friendly and very willing to work with you! Chris is my new favorite person! Not at all pushy like others and really are interested in finding the right fit for you. Small tow work with you! Chris is my new favorite person! Not at all pushy like others and really are interested in finding the right fit for you. Small town feel with big town resources! More