Van Hyundai

After you buy.......bad service They have no parking available around the dealership and they are right next to 35 and the carrolton downtown, so good luck getting there with a crudd They have no parking available around the dealership and they are right next to 35 and the carrolton downtown, so good luck getting there with a cruddy looking exterior and interior. They make tons of promises about having the best service, but after you buy, they could care less. And they will call and email several times to get you to fill out your review. The sales guy that sold my car is no longer there after 2 months, wonder why. The city is trying to get the dealership to leave, but they won't. After your service visit, they park your car into an over crowded lot across the street with other cars that are being serviced and you need to back out onto a busy street with the exit ramp from 35. Good luck with this!! It is crazy busy traffic all of the time and the people working there are not professional and not that intelligent. More

My sixth Hyundai, and my first at Van, not my last. This was the best Hyundai purchase experience I have had so far, and this is my sixth Hyundai to purchase so far. The team at Van were friendly and c This was the best Hyundai purchase experience I have had so far, and this is my sixth Hyundai to purchase so far. The team at Van were friendly and considerate of my time. From vehicle selection, test drive, and finance, everyone was easy to work with, knowledgeable, and eager to satisfy. More

On our third Sonata I have had my 2002 Sonata (purchased from a private party and, sorry to say, totaled by a daughter), our 2006 Sonata (purchased used from a Plano deal I have had my 2002 Sonata (purchased from a private party and, sorry to say, totaled by a daughter), our 2006 Sonata (purchased used from a Plano dealer and still driven daily by me) and our 2013 Sonata (purchased new at Van, driven daily by my wife) regularly serviced by Van and have received excellent service and treatment by everyone involved. I can think of no reason to switch to any other dealer, unless we were to move to another residence too far removed from Carrollton to make the drive worthwhile. More

Worst Experience of My Life! VERY LONG REVIEW! This was absolutely the worst car buying experience I have had thus far. I, my mother, and grandmother went to this dealership to VERY LONG REVIEW! This was absolutely the worst car buying experience I have had thus far. I, my mother, and grandmother went to this dealership to look at a car that we had seen on their website for my mother. First of all, we get to the dealership and and the car being shown to us is NOT the car pictured on the website. We are simply told "well sometimes they put the wrong pictures on the site." Upon looking at the car, the salesman tells us that this particular car has a dent on the side of it (which is likely why this car was not the car pictured on the website). Had we known that this car had such a defect, we more than likely would not had even gone to see it. But we are here now, and my mother really needs a new car. So we test drive the car, etc. and my mother likes it, despite the dent on the side of the car. I ask the salesman if there could be some kind of concession or discount for the dent, seeing as though if we had known that this car was damaged we would not have come in. He tells us that it is up to the "finance guy" but he will ask him about it. So, we get back to the sales office and the salesman asks me how much I saw the car for on their website. I tell him what I thought it was to the best of my knowledge, thinking SURELY they would double check the price of the car. No. (Back to that later). So our salesman gets my mother's informaton and takes it back to the "finance guy" who goes by the name of Shane, to see what they could do as far as monthly payments. He eventually comes back with the price of the car, minus a "discount" that they had given us for the dent. (Turns out there was no discount, which I will get to later.) We had already told our salesman what we wanted the payments to be around. My mother came with a significant down payment (almost half the price of the car), so we thought surely we could get close to the payment we wanted. Oh boy, were we wrong, according to Shane who spoke to us like children and made us feel like utter crap for even THINKING that we could get a car payment of that amount. I'd like to repeat the things he said to us, but I get angry just thinking about it. He was inconsiderate, uncompassionate, disrespectful and downright rude. While we ended up purchasing the car because, like I said before, my mother really needed a car, our experience was horrific. We needed to come back the next morning to actually pick the car up and when we went home that night, something told me to check the price of that car on their website, and what do you know...the car was CHEAPER than they sold it to us for. The price they sold it to us, minus this supposed discount, was the ACTUAL full price of the car. No deductions. We were blatantly lied to about this. I ask them about this the next day when we went in and was simply told, "well we went by the price YOU told us it was." You're kidding me right? So am I to assume that I can just walk into your dealership and name my own price for any car on the lot and I'll get it for that amount? I was still so tired from the back and forth the night before (we were there for over three hours) that I didnt even feel like arguing about it. I had already made up my mind that they had not seen nor heard the last of me as I would leave a review on every site that I possibly could, I would contact corporate headquarters, contact their GM and anything else that needed to be done. OH and THEN I looked at their website the next day and the very same car is now listed for an entire $1500 cheaper than what they sold it to us for! I couldn't believe it. So, I said all that to say that I will NEVER do business with this dealership, nor refer anyone to them or anything else of that matter. Shane Manry does NOT need the job he has as he cannot deal with people. He needs to be sitting in a closet somewhere. The ONLY saving grace, or so I thought, was our actual salesman as he was nice and compassionate and respectful the entire time. He never lost his composure nor acted like our requests were absurd. But now that I have realized that even HE was dishonest with us, I am rethinking that sentiment. More

"Awesome purchase experience!" Despite the fact that past reviews on some websites weren't favorable, I selected Van Hyundai for a few reasons: recent reviews were better, they're o Despite the fact that past reviews on some websites weren't favorable, I selected Van Hyundai for a few reasons: recent reviews were better, they're on the way to my Lewisville office (convenient for scheduled service visits), and they still had a new 2014 Santa Fe Sport at a great price and with the features that I wanted or needed. I submitted an online request for a quote one evening, received an emailed quote within 30 minutes from Internet Manager Eddie Frazier; we spoke the next day and scheduled a test drive the following Saturday (hoping that the vehicle would still be available). It was; I test-drove it and fell in love with it. Eddie was great, explaining some features that were different from those on my then-current vehicle. After the test drive, they presented some numbers, but I had an appointment to drive a Ford Escape that morning and wanted to have a same-day comparison before making a final decision. Eddie and the team didn't pressure me at all -- they said that the general quote on the Sport would be good for as long as the vehicle was available. After I test-drove the Escape and decided on the Sport , I called Eddie and gave them a down payment via credit card until we could finalize the purchase in between the recent bouts of bad weather. Eddie is a nice, genuine, no-nonsense guy who shoots straight. When I went to finalize the purchase, I asked him about the negative reviews; he said they were accurate but that the new team was committed to conducting business differently than in the past (Eddie worked at Van Hyundai before and came back when the new team was brought onboard). They gave me a fair price on my trade-in and removed the two most expensive dealer add-ons. Rod in Finance worked with me to secure a good APR; because of that, I was able to purchase an extended warranty to cover the electronics and still keep my payment within my preferred range. Eddie spent about 30 minutes with me after the deal was completed to make sure I was comfortable with the vehicle's basic operations. He helped me add my personal mobile to the Bluetooth system and gave some great advice: get totally comfortable with one new feature on the vehicle before I start learning about the next feature. I was in and out in about 2 hours. Eddie scheduled my first service visit, and I've already received a call from the assigned service representative. Eddie also called a few days later to check on me and said to call him any time I had a question -- even at midnight -- and gave me his mobile number. I've since taken him up on his offer and called with a couple of questions that he addressed. Everyone in the dealership has been friendly and helpful, and I'd highly recommend Eddie and the team at Van Hyundai. More

Painless Car purchase Van Hyundai was an awesome experience. They are very people oriented and truly take their role of helping you to purchase a vehicle seriously. Such a Van Hyundai was an awesome experience. They are very people oriented and truly take their role of helping you to purchase a vehicle seriously. Such a pleasant experience that we have now had two different times. Totally recommend them to others. More

Friendly and Courteous experience. Hard to start! What a great experience! We went in to have our 2011 Sonata serviced and ended up with a 2015! Our experience with the 2011 was perfect Hard to start! What a great experience! We went in to have our 2011 Sonata serviced and ended up with a 2015! Our experience with the 2011 was perfect so we have no doubt this one will continue the trend. When you couple it with a great dealership, friendly staff, and great selection of vehicles, it just doesn't get any better. Thank you so much Van Hyundai for the exceptional business and we look forward to years of great service with you! More

Great serivce I look forward to buying a other car from them soon. there service department is almost very helpful. Thank you Karl for all your help. I look forward to buying a other car from them soon. there service department is almost very helpful. Thank you Karl for all your help. More

Wonderful people There are some wonderful people working at Van Hyundai! Even though the dealership is further out from an otherwise available dealership, I will alway There are some wonderful people working at Van Hyundai! Even though the dealership is further out from an otherwise available dealership, I will always go to Van for my service. More

Great Dealer ! Came in for the 2014 Demo, after driving the 2015 Genesis, I was sold. Tom Chu and Will Lipsey both made for a pleasant buying experience. I would buy Came in for the 2014 Demo, after driving the 2015 Genesis, I was sold. Tom Chu and Will Lipsey both made for a pleasant buying experience. I would buy from them again. Although a day after purchase a pesky check engine light came on and after day two it wouldn't go away. They gave me an exact duplicate car for my troubles. I'd say that's excellent service. More