Van Hyundai

Van Hyundai wont honor their warranty Van Hyundai refused to service my vehicle or honor the warranty they sold me because I had previously given them a bad survey. I purchased my new Hyun Van Hyundai refused to service my vehicle or honor the warranty they sold me because I had previously given them a bad survey. I purchased my new Hyundai Sonata from Van Hyundai in 2013. I also purchased an extended warranty from Van Hyundai the day of my purchase. I was promised a free first oil change if I brought my car back in to try out the service department. I scheduled a service appointment with their online tool and showed up to my appointment on time. Is was raining the day I arrived for my appointment and there was absolutely no where to park at the dealership for service customers. I had to park in a parking lot a few businesses over and run through the puddles/pot holes. They had new cars for sale taking up the few service parking spots they had and there was absolutely nowhere else to park. After finally getting inside and finding someone inside to acknowledge my existence or help me at all, I was checked in and told to wait in the lobby. The restrooms next to the lobby were disgusting and looked as if they were under construction but someone had decided to just leave them that way forever. Three hours later my scheduled oil change was finally complete. Needless to say I was upset with the rude employees, the horrible conditions of the facility inside and out but most of all I was upset that a scheduled oil change took over 3 hours to complete. When I received the request to review my experience at Van Hyundai I obviously gave them a bad survey that was honest and well deserved. Fast forward over a year later... after months and months of receiving requests to come back and "give them another chance" as stated in the emails and mailers so I decided to give them that chance to see if they had improved the service department, as well as take advantage of the free oil change offer. This time I scheduled my appointment (appointment was on June 6th, 2015) for the free oil change, the discounted tire rotation as well as some warranty work I needed done. They said I couldn't use both coupons offers together; although it doesn't say that anywhere on the coupon. I was told if they couldn't recreate the warranty problems I told them I was experiencing, they would charge me for even having to look at my car. I then went to the lobby to wait - after 45 minutes the service employee came to get me so I could speak to his service manager. The service manager then proceeded to tell me they were refusing service to me because I gave them a bad survey. Yep, that's right... they refused service all because I gave an honest survey regarding their horrible service. Not only that, they won't even honor the additional warranty they sold me at their dealership for almost $1700. This dealership does not honor the warranty they sell, they won't honor the manufactures warranty and they do not honor their coupons. They are only interested in taking your money, making you wait hours for basic scheduled service that should only take minutes, or they just refuse service to loyal Hyundai owners who give honest surveys. Van Hyundai's service department is unprofessional, unethical and filthy. I was in no way rude to this dealership; I never raised my voice, caused a scene in anyway, cussed or did anything other than leave and yet this is how they treat Hyundai customers -all because they only want people who give great surveys for horrible service. The service manager also claimed they called me about my concerns and my service but I never received a single call. They had my current information too since I used it to book my appointment. Not one person ever called me to apologize or to go over my experience. When they refused to service my vehicle this time, they tried to say they had called me about my first survey. This is a complete and total lie; I would've gladly shared my experience with them. More

Great Customer Service I had an easy time with the test drive and ultimately the purchase of my new Sonata. I walked in with a pre-approved loan that would take some back an I had an easy time with the test drive and ultimately the purchase of my new Sonata. I walked in with a pre-approved loan that would take some back and forth with the bank potentially taking days to finalize the purchase. They were able to find financing that not only got my monthly payment lower than my bank's pre-approved loan, I drove off the lot with my new car in 2 hours, not 2 days. More

Great Dealership Will definitely be back.. I absolutely love the staff and friendliness of everyone. My deal was fast and most importantly it was hassle free. Buy you Will definitely be back.. I absolutely love the staff and friendliness of everyone. My deal was fast and most importantly it was hassle free. Buy your next car here. More

Awesome Customer Service I highly recommend this dealership. They will go above and beyond to meet your needs. Best customer service ever. This is my 3rd vehicle I have pur I highly recommend this dealership. They will go above and beyond to meet your needs. Best customer service ever. This is my 3rd vehicle I have purchased from Van Hyundai, just can't say enough nice things about them. They are all great from sales, to service. Thank you Richard, Will and Tony!! Love my new Santa Fe! Appreciate you all!! More

Love my new sante fe Love my new car, loved my salesman. It was my first time buying a car without help but this salesman made it easy. I made contact over an Internet ad Love my new car, loved my salesman. It was my first time buying a car without help but this salesman made it easy. I made contact over an Internet ad for a pre-owned vehicle but Steve told me about new models I could get for a comparable price. He made the whole process easy. More

Horrible Experience with Service Center I bought a 2015 Hyundai Elantra Limited in March 2015. The car has been in the shop twice. The second time for almost 2 weeks. While in the shop I w I bought a 2015 Hyundai Elantra Limited in March 2015. The car has been in the shop twice. The second time for almost 2 weeks. While in the shop I was given a loaner car. While in my possession a rock flew and hit front windshield causing a crack. I totally understand that I should be responsible for this as it has been claimed through my insurance. When they delivered my car after two weeks I was told that they would work something out about crack in windshield since they kept my car for so long but I choose to do the right thing. Now while my car was in their possession someone stole my daughters Iphone 5s out of my glovebox. They could have cared less and wanted me to do the right thing regarding the cracked windshield but they aren't responsible for things missing out of my car and refuse to do anything about it. POOR CUSTOMER SERVICE all around!! Please be aware. I will never in my life refer anyone to them or purchase another vehicle from them again!!!!! More

Customer Care Concerns The staff really believes in taking care of the customer. I first went to see if I could ge something to lower my payments and when I couldn't I let t The staff really believes in taking care of the customer. I first went to see if I could ge something to lower my payments and when I couldn't I let the guys know that I believe they did all that they could but it wasn't within my budget so I thank them and left because due to have to complete my chemo treatment I missed the deal to get in this one car by one day because the offer ended on the day before. I got a call when there was a memorial day sale that was something that I could fit into my budget and I'm very satisfied with that. I appreciate not feeling pressured and they stayed true to their word and even had the color car and interior that I wanted and that's what keeps me coming back because the first time the staff said that they didn't want to put me into something if it wasn't beneficial to me and I can really respect a dealership like that because it shows that it's all about the cutomer and not just a profit. More

The Van Experience. as noted previously My experience was excellent. Thomas Chu and the rest of the Staff couldn't have been any more professional or nicer. It was my ple as noted previously My experience was excellent. Thomas Chu and the rest of the Staff couldn't have been any more professional or nicer. It was my pleasure!!! More

best new car purchase experience ever! Best new car purchase experience ever, I'm bringing a friend to purchase his new hyundai after driving mine! GREAT JOB VAN HYUNDAI OF CARROLLTON Best new car purchase experience ever, I'm bringing a friend to purchase his new hyundai after driving mine! GREAT JOB VAN HYUNDAI OF CARROLLTON More

excellent service, straight forward, fair My 2015 Elantra is my second car from Van Hyundai. I was treated very well, all my questions were answered, and I got the car I was looking for at a My 2015 Elantra is my second car from Van Hyundai. I was treated very well, all my questions were answered, and I got the car I was looking for at a fair price. Painless. I really appreciate Felecia Patton in Sales, Eddie Frazier, Will (Sales Manager), & Rod (Finance Manager) for helping me with this purchase. The follow-up email from the General Manager Richard Lipsey may be a routine event, but it was still appreciated. More