Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Hyundai
Carrollton, TX
788 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 789 reviews
May 16, 2024
If anyone that wants a smooth and stress free car buying experience Van is the place to be, That is why I'm a repeat customer. They don't try to sell you a car, they try to fit in a car that is suited for y experience Van is the place to be, That is why I'm a repeat customer. They don't try to sell you a car, they try to fit in a car that is suited for you. We all have life styles, and they are point on when finding a car just for yours. More
by smowman2006.ds
Employees Worked With
KD
May 11, 2024
Alyssa, my service agent was extremely helpful and professional. She makes getting our cars serviced easy. She always provides us updates on our car status. She is truly a pleasure to deal with. professional. She makes getting our cars serviced easy. She always provides us updates on our car status. She is truly a pleasure to deal with. More
by Glenda
Employees Worked With
Alyssa
May 06, 2024
I recently purchased a vehicle from Van Hyundai in Carrollton, part of the Berkshire Hathaway Automotive group. They informed me that the vehicle had been repossessed in Ohio but not to worry that it’ Carrollton, part of the Berkshire Hathaway Automotive group. They informed me that the vehicle had been repossessed in Ohio but not to worry that it’s not an issue and they would handle the registration and titling. Two months after the purchase I received a letter from Texas Department of Motor Vehicles (TxDMV) stating that the previous title was issued as “Exempt” which did not meet the requirements of the National Highway Traffic Safety Administration (NHTSA) for odometer disclosure and as a result TxDMV applied a “NOT ACTUAL MILEAGE” brand to my title. This will make this vehicle extremely difficult to trade or sell anytime in the future. I contacted Van who said it’s not their problem and I need to take it up with TxDMV. TxDMV says the previous trade was not process in accordance with NHTSA requirements so they can’t issue a CLEAN title. I also contacted Ohio DMV and learned that the title had been branded “Exempt” as a result of the repossession. I would expect a hassle like this from a small fly by night used car place but not from a large company like Van Hyundai, they failed to deliver a clean title. Buyer beware. More
by stevie42
Employees Worked With
Joyce Billie
May 01, 2024
Sales and financial services were great the garage would get a zero ..1st suv had a animals nest in the skid plate ... 2nd suv close too the same 3rd suv was much better. All of that should had been cau get a zero ..1st suv had a animals nest in the skid plate ... 2nd suv close too the same 3rd suv was much better. All of that should had been caught in a inspection and was not. More
by levjob
Employees Worked With
Robert
April 08, 2024
Service advisor was nice. The amount of items they said were wrong with my 2yr old car were false. They said the fromt radar was out and would not file it under warranty becau The amount of items they said were wrong with my 2yr old car were false. They said the fromt radar was out and would not file it under warranty because it was fully broke. funny thing is, i took it to a place for a second opinion and it was not fully broke it just needed recalibration. They also said the sub frame was bent and needed to be replaced, funny this is i took it to get a second opinion and nothing was bent. they also said the uncarriage cover was missing, which meant they never replaced it the last time they worked on the car but yet still wanted to charge me to replace it. So the $7k estimate that they said was wrong with my car turned out to be less than $1k at the second opinion shop. Be very careful of this place, they will take advantage of you and won’t turn anything in on warranty when it is clearly a warranty issue. Heck even Hyundai told them to turn it in on warranty and they told them they weren’t going to do it. Calibration is under warranty, for the record! More
by psws123
Employees Worked With
Brett & Vincent
