Van Hyundai

Sold a Car they Couldn't Deliver I highly suggest going to Freeman Hyundai instead. We paid for a brand new Elantra in cash that we were promised would be delivered 5 days later. We w I highly suggest going to Freeman Hyundai instead. We paid for a brand new Elantra in cash that we were promised would be delivered 5 days later. We waited over two weeks while the managers, Jacob and Chris, story kept changing from it was on the truck, to "it will be here tomorrow", then suddenly it was just arriving via ship in San Diego, and then they couldn't tell us where it was. We finally had to show up to the dealership and demand they deliver us our car, find one from another dealers lot to give us, or give us our money back. We ended up taking our money and went directly to Freeman Hyundai who gave us the vehicle we wanted and an infinitely better customer service experience. More

Incompetence at its best Van Hyundai misrepresented status of the vehicle I made an appointment to test drive. The vehicle was clearly damaged. The sales person, Eddie Frazi Van Hyundai misrepresented status of the vehicle I made an appointment to test drive. The vehicle was clearly damaged. The sales person, Eddie Frazier was rude and made excuses for his incompetence. I will never go back. More

STAY AWAY! Salesman Michael Abelino sold me a 'titled as new' 2017 Hyundai Elantra with 5000 miles on it and a huge 2 foot crack in the bumper (which was not dis Salesman Michael Abelino sold me a 'titled as new' 2017 Hyundai Elantra with 5000 miles on it and a huge 2 foot crack in the bumper (which was not disclosed to me) for the price of the exact same model brand new. If this is any indication of what most transactions are like, which is what their online reputation portrays, then it should be obvious that you need to stay away. They employ aggressive sales tactics to get you in the door, and then convince you you're getting a great deal when they're actually taking you for as much as they possibly can. No one should ever pay more than the price of a new car for the same model, used, with undisclosed exterior damage. I was taken advantage of and the dealership has no interest in rectifying the situation despite the huge margin of profit they received off of my sale. More

Too bad there's no place for 0 stars! I would not recommend this place to anyone. I just bought a used car there and am now stuck not being able to drive it due to the non-disclosed probl I would not recommend this place to anyone. I just bought a used car there and am now stuck not being able to drive it due to the non-disclosed problems it has. The salesman was OK but the 'manager' I dealt with almost lost the sale. None of the problems it has was disclosed at the time of sale. During the test drive we noticed the cluster was broken and when we asked the manager about replacing it, we were told the dealership couldn't afford to fix it. They did agree to check the oil pressure sending unit since it was showing low oil pressure but once I took possession of the vehicle, it all went down hill. I've had contact with the finance guy for a couple days saying they wanted to make things right but all contact has disappeared when I told them I didn't trust driving it that far and couldn't afford a tow after the down payment was made. From my experience so far, this dealership is the biggest joke I have ever seen. I really wish I had taken the time to read reviews but checking it out was a spur of the moment thing. Never again!! More