Van Hyundai

I test drove car cost $7825. Salesman Says cost is $9400 Looked at car for $7825. Salesman Says cost is $9400 after adding $ to repair the car to sell plus other fees What?no deal ! Ridiculous Looked at car for $7825. Salesman Says cost is $9400 after adding $ to repair the car to sell plus other fees What?no deal ! Ridiculous More

Lousy Customer Service On Wednesday I made appointments with three dealerships to do test drives yesterday on July 4th. Being that it was a holiday I had difficulty finding On Wednesday I made appointments with three dealerships to do test drives yesterday on July 4th. Being that it was a holiday I had difficulty finding dealerships that were open but was happy to find that Van Hyundai would be open although it was out of the way but I didn't mind because I wanted to get them hammered out and figured they wouldn't be terribly busy. This dealership was the 2nd visit of the day. I arrived to find out the salesman I was supposed to meet with and was not there that day and got another salesman...not a big deal. I was asked for the usual drivers license and then I proceeded to ask if I could do the test drive on my own without a salesman. Salesman indicated he would need to ask and he left. A few minutes later a manager walks in, shakes my hand and says he understands I have a question about a test drive, so I proceed to ask again if I can do the test drive on my own without the salesman. I'm asked how long I was planning on taking the car and I indicated about 20 minutes or so. He leaves and a few minutes later another manager walks in and tells me they really don't want me to test drive longer than 5 or 10 minutes and really only want me to go about 2 miles because they don't want me to put all these miles on the car. He was concerned about the mileage on the car at the time of a sale. I asked him what kind of test drive he thought I could do in 5 or 10 minutes within 2 miles and he never answered. I told him never mind and proceeded to leave. These people need to learn to deal with customers. I did test drives with Mazda, Nissan and replaced the Hyundai test drive with Toyota. Didn't have issues anywhere else, in fact, when at Nissan and I asked the salesman about taking the car out on my own and he said "sure, let me go pull the car up for you". Of course, I had to provide my drivers license and proof of insurance but otherwise had no issues at those other dealerships. Would never go back to Van Hyundai and would not recommend anyone else shop there. More

Great Car Buying Experience Great car buying experience. If you want a no-nonsense, game-free, great deal on a new car, then Tim Goodman (new car director) is your man. Quickly w Great car buying experience. If you want a no-nonsense, game-free, great deal on a new car, then Tim Goodman (new car director) is your man. Quickly worked a price over email and picked up the car the same day. JJ took care of me at the dealership handling all paperwork and car delivery - great guy and easy to work with. Highly recommended, thanks Tim! More

Buyer Beware BUYER BEWARE. I’ve been a little hesitant on whether or not to share this experience, as I really wanted to give this dealership the benefit of the do BUYER BEWARE. I’ve been a little hesitant on whether or not to share this experience, as I really wanted to give this dealership the benefit of the doubt. We came in to see a 2019 Camry SE at an unbelievable price. It had only 2k miles and presumably a “clean Carfax”. When we took it for a test drive, we noticed glass underneath the radio- windshield type glass. When we asked about it, the salesman, Robert Hobley, assured us that he had no idea how it had gotten there and it had never been involved in an accident. Everything else checked out, so we started the buying process. Luckily, the internet went down and the process was delayed. During the wait, I decided to run the VIN on Autocheck and discovered the car had been in an accident where the airbags had deployed, and the car had to be towed from the scene. When brought to the salesman and the used sales manager’s attention, they feigned disbelief and assured us they were going to get their money back from the auction they bought it from. It’s been two days, and the same car is now listed for a HIGHER price online, and is still advertised as being a “Clean Carfax” car, which is inherently dishonest as they are well aware that this car has in fact suffered severe damage. How cliché “used car salesman” can you get? Luckily for us, we were able to find this out prior to closing the deal and driving off the lot with our 3 year old daughter in an unsafe vehicle, that we believed to be the right choice for our family. More