Van Hyundai

Excellent Service to Solve Problem After purchasing two new 2020 Elantas from Van, there was still one payment left on our previous lease vehicle from 2017. Katarina, Chris and Tim per After purchasing two new 2020 Elantas from Van, there was still one payment left on our previous lease vehicle from 2017. Katarina, Chris and Tim persistently worked with us to take care of the issue with Hyundai Finance. True to their word and negotiated deal, the Van dealership sales and finance staff provided excellent help with constant communication during the process. Thank you Van! More

Pleasant and friendly. Lou deserves all of those awards. An automobile accident that totaled our 2013 Sonata required us to find a replacement quickly. We were able to find a 2019 Sonata at your dealership An automobile accident that totaled our 2013 Sonata required us to find a replacement quickly. We were able to find a 2019 Sonata at your dealership which fits our needs and Lou Margetis was extremely helpful in explaining the features of the new model. We love Hyundai Sonatas and was determined to replace our wrecked one with a new one. Lou explained the technology upgrades, allowed us an ample test drive and made the entire experience very pleasant. Danny Grady was equally helpful in assisting us to navigate the financing paperwork and contract requirements. The entire buying experience was unstressful and quite pleasant. More

Lou is an excellent salesman without pressuring customer. Excellent product knowledge on the vehicles! I also appreciated the fact that he respected the fact that I wanted "straight, truthful, expedient" an Excellent product knowledge on the vehicles! I also appreciated the fact that he respected the fact that I wanted "straight, truthful, expedient" answers. I was limited on time and he scrambled to take care of me; that is #1 reason, I bought- he was able to close the sale, no hassle, "git r dun!" Customers appreciate Lou's dedication and expertise! I am extremely happy with mypurchase! More

Everyone was fantastic. I would recommend Van to anyone. Great job!!! The whole crew took great care of my family. We bought a used car for my daughter and she loves it. Thanks!! Great job!!! The whole crew took great care of my family. We bought a used car for my daughter and she loves it. Thanks!! More

The sales staff worked to meet our needs. We were pleased with the final price of the car. The car was clean and ready in a timely manner. with the final price of the car. The car was clean and ready in a timely manner. More

If you want to play games and be jerked around, just come to Van Hyundai In the last week I have signed papers at this dealership TWICE for two different vehicles for my daughter. The first vehicle wa to Van Hyundai In the last week I have signed papers at this dealership TWICE for two different vehicles for my daughter. The first vehicle was sold to me by Alma and Chris, and not only did it NOT have BlueLink capabilities as I had been assured prior to the sale, it also wound up having some serious transmission issues, which I didn't realize until after driving the vehicle a longer distance than the test drive route. Fortunately they didn't give me any problems when returning it. Since Alma had left the dealership's employ, I was next put with Lou. We found another vehicle for my daughter last Saturday, but since Lou had other customers and kept disappearing on us, and the vehicle had yet to be inspected and serviced, we decided we would come back at noon today and I could give them the trade vehicle and they would give me the check for the difference between the trade value and the car being purchased's value, along with the keys to the car for my daughter. This morning I called Lou to confirm the check and the car will be ready at noon like we agreed. He said he would call me back by 11:00 to confirm. 11:00 arrives, then 11:30 arrives...and nothing, so I text the manager Chris. A while later still no response from either of them so I call Katie the office girl (who is super sweet btw). Then at 1:30 Lou finally calls me after me leaving messages everywhere, and says he had no idea I was supposed to get a check back??? Either he was not paying attention to the papers he had me sign on Saturday, or he was standing in front of his boss and had to lie so he wouldn't look bad for promising something he didn't confirm first. Either way I don't appreciate the games. Upon finally coming in today, long after I had been told everything would be ready, and going into finance (with Jose who is also awesome), the first thing I am asked is that I use a signature DIFFERENT than my legal signature because you can't read my name. I said no, that had been my legal signature for many years and I'm not changing it. Their finance manager Will comes out and tries to tell me the DMV won't accept it and I tell him how funny that sounds since the IRS, the bank, the State of Texas and everyone else accepts it, and it's what's on my drivers license too, so there's no way I'm changing my legal signature for his liking. Another 30 minutes or so later we finally get to sign documents. Then, even though they had my drivers license copy and a fully signed affidavit with regard to the trade vehicle, I was now told that since I didn't have the title with me that no check. Kinda funny. I used to do DMV title work. They were going to have possession of the vehicle, and all the signed paperwork for the trade, PLUS the affidavit and they wouldn't cut a check. So in essence, what is absolutely ample for the DMV isn’t good enough for Van Hyundai. Kinda funny they pretend to require: 1. A signature other than your actual legal signature; and 2. Extra things even the DMV doesn’t even require with all they had. Yeah...that's enough games. Unless you have unlimited free time and enjoy being jerked around, don't bother coming here. More

Loved the dealership! Easy process to get a great car. Courage was amazing! He was so helpful and answered every question I had with a smile. Courage was amazing! He was so helpful and answered every question I had with a smile. More

Didn’t end up purchasing the car. But the service and way I was treated was beyond any experience I’ve have ever had anywhere else I was treated was beyond any experience I’ve have ever had anywhere else More

Bought the Palisade sight unseen from Houston. Made an internet request and I was contacted by Madison within just a few minutes. Flew from Houston and was picked up at the airport by Madison and drove internet request and I was contacted by Madison within just a few minutes. Flew from Houston and was picked up at the airport by Madison and drove the car home the same day. Great customer service and communication. More