Van Hyundai

Van Hyundai responded

Thank you for your wonderful feedback! We're delighted to hear that you've had positive experiences at our new location. Creating a welcoming environment where you feel like family is important to us, and we're thrilled that we've been able to achieve that for you. We appreciate your support and your kind words. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!

Van Hyundai responded

Thank you for the fantastic review! We're thrilled to hear that you experienced fast, great service, and friendly, non-pushy service advisors. At Van Hyundai, we strive to provide efficient service while respecting your decisions, and your feedback lets us know we're achieving that. We appreciate you mentioning both the speed and quality of service. It's important to us that we get you back on the road quickly without compromising on thoroughness. We're also very happy to hear that our service advisors were friendly and listened to your needs. We understand that some customers may feel pressured when it comes to recommended services, and we assure you our advisors prioritize transparency and customer choice. Thank you again for choosing Van Hyundai! We look forward to seeing you again soon for your next service needs.

Van Hyundai responded

Thank you for the fantastic review! We're thrilled to hear that your recall service experience was enjoyable. At Van Hyundai, we strive to make every visit positive, regardless of the reason for service. We're glad we achieved that for you! Going the extra mile to make a recall service enjoyable demonstrates our commitment to customer service. We appreciate you recognizing that and for choosing Van Hyundai for your recall service!

Van Hyundai responded

Thank you for the fantastic review and for being a repeat customer! We're thrilled to hear that you had another smooth and stress-free car buying experience. It means a lot to us that you recognize our team's focus on finding the perfect car for your lifestyle, not just making a sale. We take pride in building relationships with our customers and understanding their individual needs. Thanks again for choosing Van Hyundai, and we look forward to seeing you again in the future!

Van Hyundai responded

We're thrilled to hear you had a fantastic experience at Van Hyundai! Thank you for mentioning that Alyssa provided 10-out-of-10 service and that she was very responsive and helpful. This is exactly what we strive for in our team members. We'll be sure to pass on your kind words to Alyssa!

Van Hyundai responded

Thank you for the fantastic review! We're thrilled to hear that Alyssa makes getting your car serviced a smooth and easy experience. At Van Hyundai, we strive to provide exceptional customer service, and it sounds like Alyssa consistently goes above and beyond. Her helpfulness, professionalism, and commitment to keeping you updated on your car's status are all qualities we value in our service team. We'll be sure to pass your kind words along to Alyssa – she'll be delighted to know she's making such a positive impact on our customers' experience. Thank you for recognizing Alyssa's efforts. Please don't hesitate to request Alyssa by name when scheduling your next service appointment! We look forward to seeing you again.

Van Hyundai responded

Thank you for taking the time to leave a review about your recent vehicle purchase. We sincerely regret the problems you've encountered regarding the title and registration of your vehicle. We understand your frustration and disappointment, and we apologize that the vehicle title you received is not a clean title. At Van Hyundai, we strive to deliver a smooth and hassle-free buying experience for our customers. This situation falls short of those standards. We take matters like this very seriously. To understand the situation better and explore how we can help resolve this issue for you, we'd like to connect you directly with Abdullahi Babalola. Abdullahi can be reached at Ababalola@vanhyundai.com. He will be happy to review the details and work towards a solution that meets your needs. We appreciate your feedback and hope to have the opportunity to regain your trust.

Van Hyundai responded

Thank you for your honest feedback about your experience. We're thrilled to hear that you were happy with the sales and financial services departments. However, we sincerely apologize that the condition of the SUVs you test drove fell short of your expectations. A thorough inspection should catch any issues like animal nests, and we take your concerns very seriously. We will be reviewing our inspection procedures to ensure such oversights don't happen again. We appreciate you giving us three chances, and we're glad the third SUV was in better condition. In regards to the service department, we would like to learn more about your specific concerns. If you're open to it, we would like to connect you with Abdullahi Babalola at Ababalola@vanhyundai.com. Abdullahi can discuss your experience in more detail and explore how we can regain your trust in both our sales and service departments. Thank you for choosing Van Hyundai. We look forward to hearing from you.

levjob responded

Ill be very clear ,,,I follow the auto industry!!! I am aware of sales cost ect. I dont like buying a vehicle,,,its always a struggle. Cost is staggering,,, My time is important,,,i spend 8 hrs a week on u tube following everything in automobiles ,,, I feel bad for e.v sales ,,,that being said ,,,uncertainty with batteries and cost .is a no go. Keep selling gas enegine cars and theres a chance ill be back too buy. Sincerely D.Levin 214 771 1839

Van Hyundai responded

We're always happy to help! We look forward to seeing you again for your next service appointment.

Van Hyundai responded

Thank you for the fantastic review! We truly appreciate your loyalty and for trusting us with your vehicles' service needs. It means a lot to us that you find our team to be consistently friendly, helpful, and reliable. "Top-notch" customer service is exactly what we strive for! At Van Hyundai, we take pride in building relationships with our customers and ensuring a positive experience throughout the service process. We'll be sure to pass your kind words on to the entire team - they'll be delighted to know they made such a positive impression. Thank you again for choosing Van Hyundai! We look forward to seeing you again for your next service appointment.