Van Hyundai

I purchased a new vehicle on November 14, 2020. I trade in my 2020 Hyundai Veloster Rspec for a new 2021 Hyundai Veloster N. They low balled me on my trade in, and I paid a large down payment. I noticed a in my 2020 Hyundai Veloster Rspec for a new 2021 Hyundai Veloster N. They low balled me on my trade in, and I paid a large down payment. I noticed after about 3 weeks, my old loan had not been paid off and I had to make a payment on my 2020, that I had traded 2 weeks earlier. I accessed my account online and it showed my 2020 had not been paid off, but yet Van Hyundai was advertising my 2020 for sale on their website. I tried calling Hyundai Finance, but they don't answer the phone due to high call volumes from COVID. I called Van Hyundai 3 times to finally get a finance person on the phone. They then told me they didn't mail the check to Hyundai until November 24. Hyundai claims they have lost the check. Hyundai then filed both loans on my credit report causing my credit to drop 53 points. They said give them to Friday to find the check , or Van Hyundai will have to stop payment on the first check, and cut a second one. While I wait, as my credit blows up in the middle of me shopping for a new home. I think seriously tomorrow, it will be necessary to hire an attorney to straighten this mess out. I doubt I would ever buy another car from them due to this mess. The sales experience itself was pleasant and my salesperson Carina was great. It just seems like something is not right going on at the dealership. At this point I am very upset with Hyundai and Van Hyundai. More

Service, beyond the pale! Coupled with a proficiency, tenacity and very rare demonstration of empathy, Lou Margetis, is simply a marvel. Lou's communicative and magnanimous nature is a boon to Van Hyund tenacity and very rare demonstration of empathy, Lou Margetis, is simply a marvel. Lou's communicative and magnanimous nature is a boon to Van Hyundai; and, for his profound patience and perception, we are grateful. Our recent purchase experience and subsequent interactions serve to highlight both his expertise and indefatigable spirit. The car purchase process can be daunting. And yet, elegantly and expertly, without solicitation, Lou deftly read our minds and conjured the cars we were contemplating. He jostled, chauffeured and personally oversaw minor body corrections in our selection. Further, he simplified the paperwork procedure. Throughout this two-week process, he worked tirelessly on our behalf.  In fact, without Lou's support and even-keeled navigation, we likely would not have a shiny, perfectly coiffed, Kona happily housed in our garage. How fortunate we, to have met Lou at the dealership door. He's not only agile, amusing and articulate, but highly intuitive and skilled at stick-handling concerns, complaints and even the odd circus act!   Thank you, Lou Margetis, for you. And thank you Van Hyundai, for having the wherewithal and insight to place Lou in our purchase path. Accolades! More

Van Hyundai dealership did not disappoint one bit. I dealt with Lou to buy my car and he worked with me on price and all the deals I wanted. He answered all my questions I asked, he also was NOT your ty dealt with Lou to buy my car and he worked with me on price and all the deals I wanted. He answered all my questions I asked, he also was NOT your typical pushy dealer. He did not pressure me into buying the car, he simply cut to the chase did not dance around with numbers he gave me a good offer to begin and made it even better at the end. I cannot say enough good things about Lou and this dealership. More

Excellent service provided. The entire process was smooth and everything went well. Totally satisfied. This was my first time buying a car and they helped me get through the process without any hassle. and everything went well. Totally satisfied. This was my first time buying a car and they helped me get through the process without any hassle. More

Great Dealership I was looking for a particular Hyundai and found it 250 miles away. Hector Sansores worked out a deal and I drove to Van Hyundai to be greeted like a I was looking for a particular Hyundai and found it 250 miles away. Hector Sansores worked out a deal and I drove to Van Hyundai to be greeted like a welcome guest by him and everyone up to and including GM George Donaldson. Rahim was great with all explanation of all paperwork. Final outcome was better than expected. I would recommend this dealership to anyone. My wife is very excited with our new Hyundai Santa Fe. More

My experience with Van Hyundai has been nothing but disappointing and stressful. I have purchased from a different Hyundai dealer and was treated great even after the purchase. I am very pleased with t disappointing and stressful. I have purchased from a different Hyundai dealer and was treated great even after the purchase. I am very pleased with the price of the vehicle but figured out after why it was priced as it was. Customer service and relationships are just as important as price and form the basis of a good business experience. I hope no one ese has to go through what I’ve been through as it has been a very negative experience. Since Van Hyundai did not treat me as a valued customer I hope that others will benefit from my bad experience as Van Hyundai improves their professionalism and customer service. More

Justin Weidman was amazing! Made us feel comfortable with his fantastic friendly customer service. Felt he was honest and helpful. I will ask for his assistance on both of are Hyundai vehicles. Thank you! his fantastic friendly customer service. Felt he was honest and helpful. I will ask for his assistance on both of are Hyundai vehicles. Thank you! More

We really loved working with Aydan Lara, he was helpful, knowledgeable and very professional. We will definitely come see him again in the future for any sales. knowledgeable and very professional. We will definitely come see him again in the future for any sales. More

Excellent experience and service! From the time I walked in to the time I picked up my car, the service was exceptional and very helpful. I love the safety precautions and care the front desk staff took to in to the time I picked up my car, the service was exceptional and very helpful. I love the safety precautions and care the front desk staff took to make sure I was comfortable being in the facility. More