Van Hyundai

We have always had excellent customer service from Van and Chris is a pleasure to work with and Chris is a pleasure to work with More

Horrible experience. They take advantage of women and have horrible markups compared to similar or better model cars at other dealerships They take advantage of women and have horrible markups compared to similar or better model cars at other dealerships More

Always very attentive and solves problems whatever they are. Have been coming to Van since 2008. are. Have been coming to Van since 2008. More

Worst experience ever buying a car. Dealer so called pre sold me a car that never showed up. After I already signed the paperwork on the car, and never once called and let me know the c Dealer so called pre sold me a car that never showed up. After I already signed the paperwork on the car, and never once called and let me know the car never made it. I had to call the dealership multiple times just to get answers. Absolutely no customer service. Fast forward 1 week and 780 miles later, the check engine light comes on on the car and I call the dealership. Their response is can’t get an appointment to look at the car for 16 days. Just keep driving it nothing will happen is what they said. Called the salesmen that sold me the car, and he said he will call me back. Still haven’t herd nothing in 2 hours from the time I called. DO NOT buy a car from this dealership you like customer service as there is none here. I would rate this dealership with a 0 star rating. More

Very kind and helpful. Chris Sims even came on on his day off to help deliver the vehicle. Chris Sims even came on on his day off to help deliver the vehicle. More

Sales manager Darius was 10+ and our sales agent Ava was exceptional. I got an amazing deal on my trade in. Loved the location in the heart of a historic city square. If I could add unicorns and rainbow to exceptional. I got an amazing deal on my trade in. Loved the location in the heart of a historic city square. If I could add unicorns and rainbow to this text I would. I hate buying car. I've had bad experiences befor. This time there was no sneaky sales tactics, double talk or pressure. More

Van Hyundai has been terrific ever since I purchased my second Sonata from them early last year. Chris is my current service advisor, has treatment me with courtesy and provided me with the necessary infor second Sonata from them early last year. Chris is my current service advisor, has treatment me with courtesy and provided me with the necessary information regarding my current service. More

I purchased Zaktek paint protection along with my vehicle. I took off work to get a due application which takes 3 to 4 hours, sometimes longer if done correctly, and it was. It looked great. I let th vehicle. I took off work to get a due application which takes 3 to 4 hours, sometimes longer if done correctly, and it was. It looked great. I let them know that I dont have the luxury of taking off work to get this done again. They offered to pick it up and get it done this time. I appreciated that, but my vehicle was brought back 2 hours later with dirt spots on it that was already on the vehicle. It didn't look washed much less adding the Zaktek application. My vehicle was ony gone 2 hours. It's a 40 to 50 minute drive round trip from my job. This means that only an hour or less, if any time was spent on my vehicle. This makes me feel like they are trying to take advantage of me but it's not going to happen! More

I did inquire about the technology. Advisor did answer them and was helpful. Wish the company would put newer more comfortable chairs outside the office area. I did not want to go to th Advisor did answer them and was helpful. Wish the company would put newer more comfortable chairs outside the office area. I did not want to go to the seating area. I was told that Chris would call me when my car was ready. I walked to downtown to get exercise. I walked back and my car was not ready. I just wish I had called to ask Mr. Pittman when my car would be ready. I would not have come back if I had been given a business card by the other Adviser because Mr. Pittman was not there. When he returned to his office I saw him but didn’t that was my service adviser. When he got off the phone I told him I was needing an update of my car. He said the oil and tire rotation were complete. I had another hour and a half for the recall to be completed. So I sat and waited. I will say I finally got a business card from Mr. Pittman. I am not mad but as a retired scheduler of timing a job process I would have a better procedure flow. Mr Pittman could have been told that I was back. The cashier desk never called him to tell him who I was. No one noticed me. Not the first adviser who didn’t get off the phone to tell me to sit down in his office and I waited 30 minutes to give him my car key. My appointment was at 1pm. More

Phil was attentive to customer service and appreciate his loyalty to satisfy customer. Thank you. loyalty to satisfy customer. Thank you. More