Van Hyundai
Carrollton, TX
Filter Reviews by Keyword
By Type
Showing 783 reviews
I am living near this dealer. However, I did not buy my 2022 Tusan Hybrid from this dealer because the deal was not clear and more expensive compare to other dealer,,. Since the d However, I did not buy my 2022 Tusan Hybrid from this dealer because the deal was not clear and more expensive compare to other dealer,,. Since the dealer moved a new location, I wanted to see any better service. On Aug 13th 2024, I made an appointment to fix the tire pressure sensor, previously caused and issued by this dealer. I waited about one and half hour. The service man, Bryce Winfrey, come to me saying "It will be covered under the warranty when you come back tomorrow". So, the next day I went back to the service center. The service person told me that the service fee is about $360.00 to fix the sensor. I was so surprised by,, because there was no sensor issue until I visited and replaced a tire at this service center. Why then yesterday, the service center held my car one and half hour?? and do nothing?? Now changing the words and charging the service fee?? Is this a way for doing business?? So, I wanted to talk to the manager but the manager was gone. I left the service center and never want to go there again. More
I have a good experience with the sales person but have an poor experience when I worked with finance team they are not transparent on details. fortunately I had find out they charged me $5400 without prov an poor experience when I worked with finance team they are not transparent on details. fortunately I had find out they charged me $5400 without providing details when I asked for reduced interest rate. Later I find out they charged $195 extra compared to what we agreed to. Later when I asked about it got to know that is for car paint protection which they never told me. and height is, accessories includes a security device which is not required for Hyundai Palisade, when I asked to give me security device details which I paid for dealership is denying that I paid. I called several times / mailed a few times to resolve or at least get a clarification, but they are avoiding. I will recommend to avoid this dealer or bi vigilant in the calculation which they are not transparent. More
Peter was so helpful and went above and beyond to find what we needed and what was in our budget. We left over joyed and very pleased with the results. what we needed and what was in our budget. We left over joyed and very pleased with the results. More
Responsive staff. Listened well. Reviewed options that met our specific needs. Was able to resolve any concerns and offered a fair price. Listened well. Reviewed options that met our specific needs. Was able to resolve any concerns and offered a fair price. More
Great service experience & your new facility is beautiful! Service advisor Keith did a wonderful job keeping me informed & suggesting additional repairs needed! beautiful! Service advisor Keith did a wonderful job keeping me informed & suggesting additional repairs needed! More
Van Hyundai is very well organized and very professional in all aspects of their business. My experiences with the purchase and service of my vehicle have been very positive. in all aspects of their business. My experiences with the purchase and service of my vehicle have been very positive. More