Van Horn Hyundai of Fond du Lac

I was relatively pleased with my experience with Jake and Van Horn. They were willing to work with me to make my experience pleasurable and they were able to get my excited about the purchase of my car. Van Horn. They were willing to work with me to make my experience pleasurable and they were able to get my excited about the purchase of my car. More

The experience was fine until it came time to buy the vehicle. It took 3 hours to get through paperwork!! I was walk-in business. I was there to buy a vehicle. 3 hours of my time to get that done is vehicle. It took 3 hours to get through paperwork!! I was walk-in business. I was there to buy a vehicle. 3 hours of my time to get that done is way too much, especially when a friend of mine can buy a new truck from Lenz in about 30 minutes including trade in. More

I purchased a used vehicle from this dealership less than a year and a half ago. I also purchased the extended warranty. The vehicle had problems from the start. They could not find the keyless entry keys t a year and a half ago. I also purchased the extended warranty. The vehicle had problems from the start. They could not find the keyless entry keys that were promised in the ad for the vehicle and description and made me for over money out of my own pocket for these. They were also supposed to get me the keyless entry code for the suv and failed to do so. I called more than 3 times and could not get any help from the sales person or the office manager and finally gave up. The floating running boards failed the first week I had the car and had to travel an hour and back to get fixed and then again quit working entirely a month later. The transmission began to fail right as the warranty expired and I called in to see what could be done, again had to travel and hour back and forth only to deal with the less than polite service manager who argued with me the entire time about the price and what I needed to pay and what would nt be covered, which was most of the repair work and stated to me that they would cover the diagnostic only due to the sales agents mistake over the phone but would not cover any of the repair work, which is not what the sales rep Aaron said over the phone. More

We were visiting my mother who lives in Fond du Lac (we live near Superior) and after several hours of talking, decided to kill a little time. I saw Van Horn Hyundai on the corner and decided to stop in j live near Superior) and after several hours of talking, decided to kill a little time. I saw Van Horn Hyundai on the corner and decided to stop in just to look around. Tom Vang met me as I stepped out of my car. I told him he'd be wasting his time as I had no intentions of buying a car. It seemed to not matter to him as he gave me a grand tour of the inventory. I was extremely impressed with Tom's explanation of all the vehicles. A bit later I talked to my wife, explaining I was just looking at cars to kill some time but was quite impressed with the Hyundai. She wanted to see so we returned. After 20 minutes of speaking with Tom, we decided to buy the Elantra. I am not an impulse buyer but Tom's selling ability convinced us we needed this car. After we bought it, I feared I would regret buying something without researching it but that's not the case. We are ecstatic with this car, getting 42 mpg on our return trip home the next day. We love this car which is very unusual as we always considered a car as transportation and nothing more. Thanks to Van Horn and a special thanks to Tom. He's a Charley Hustle and I admire that a great deal. Patrick Keily Hawthorne, WI More

We drove about 75 get to the dealership on a Saturday. We had a couple different cars that we were interested in looking at. We ended up looking at a third car that we really liked. Even though the sale We had a couple different cars that we were interested in looking at. We ended up looking at a third car that we really liked. Even though the salesteam was obviously really busy, we were always taken care of, and had the opportunity to test drive a few cars. We never felt pressure to make a purchase. In fact they let us take the car we really liked out to lunch. That was a nice way to get some time to think over our decision, and get more familairized with the vehicle. When we did decide to make a purchase, there was some waiting involved, because, as mentioned previously, it was a really busy day. The wait turn out to be quite pleasant however, as we were actively engaged in conversation with Aaron Collar. Richard Reed was also a pleasure to work with, and was very efficient and to the point. He seemed to have a sharp understanding of our questions almost before we even asked. We've purchased a few cars from different dealships, and usually it feels like a painful experience, followed by buyers remorse. This was an entirely different experience. We left feeling like we got the car we wanted for the price we wanted, and we were taken car of better than we would have ever expected by Jake, Aaron and Richard. Thanks for the great experience! Chris and Timea More

I had a great experience with Tom. He worked with me and allowed me to test drive many vehicles from a wide range of prices, which is exactly what I wanted. I had been to at least 4 different area dealersh allowed me to test drive many vehicles from a wide range of prices, which is exactly what I wanted. I had been to at least 4 different area dealerships and feel like he was the first salesperson who actually listened to my requests. More

My overall experience at Van Horn was good. My sister got her car there a few years ago and I thought I should try them first. I did a little research on cars before I came in to Van Horn. I wanted a Hyundai her car there a few years ago and I thought I should try them first. I did a little research on cars before I came in to Van Horn. I wanted a Hyundai, Ford, or a Volkswagon. They let me test drive three cars. When I was done with the first one, which was 2012 Accent. I felt very squished in the car. It was way to compact for me and then I test drove the 2012 Elantra and that was, I felt, the same size as the Accent. It was very squishy. I told them I wanted an Sonata and when we got back there was one there for me to test drive. I liked it but I wasn't quite sure I wanted it. They let me keep it overnight and the next day I did the carfax. Googled some more info on the car, and had a list of questions for Kevin when I got back. He answered the questions and gave me answers I was looking for. We were very concerned about the repair damage that was on the sticker. But b/c nothing was on the carfax we could assume we were safe. When it came to the negotiating I wasn't impressed. I wanted $1000 for my Grand Am, which did not have a lot of miles but there were some repairs that needed to be done. They offered $500 and I felt that was pretty fair. However for the price of the car I felt like it was over what I wanted to spend. I only wanted my monthly payments to be no higher than $200 a month, which I got but the car itself after all was said and done I feel like I way over paid for the car. Looking over the sheet again the car seemed to be more than what it was stickered at. That was the only problem I had with the whole experience at Van Horn. More

I was very happy with the service I received while at the dealership. Everything went smoothly and Brandon was very nice and helpful. I was in communication with Brandon for a couple weeks prior to coming to dealership. Everything went smoothly and Brandon was very nice and helpful. I was in communication with Brandon for a couple weeks prior to coming to purchase my vehicle and he was always very prompt with a response, explained things, and was very pleasant. The reasons that I rated lower in a couple areas were because on the way home the service engine soon light came on in my car (it turned out to be just some corrosion on a connector to the transmission), the back tires on my car were very low even after I was told that the tires were filled with air, and the 6 disc CD changer doesn't work, which I believe should have been checked and at least disclosed if it wasn't going to be fixed. I now have to spend the extra money on something that I believed to be working in the car when I got it. I also felt that the detail work done in the car could have been better because there were a few spots on the seats that could have been cleaned and it was still dirty/dusty inside even after it was detailed (and yes, I do understand that it's not a brand new car so it won't be perfect). Overall, I am very happy with my car and the value that I received and I enjoyed working with Brandon. Thanks! More

I was very impressed with Van Horn Hyundai. I had purchased a previous Hyundai from a different dealer and was greatly disappointed. I ended up taking that car to Van Horn for most services. When I n purchased a previous Hyundai from a different dealer and was greatly disappointed. I ended up taking that car to Van Horn for most services. When I needed to replace that Hyundai, I knew that I wanted another one and I had heard great things about Van Horn. You will not be disappointed. Brandon worked with me to get me a great interest rate and I was able to get the car that I wanted within my budget. They did the loan shopping for me, so I knew I was getting the best deal with the lowest rates. It took me less than two hours to buy the car I had my heart set on (including the 20 minute test drive!). I could not have asked for a better car buying experience. They follow up with you about how your car is doing and send promotional discounts for oil changes and other services. I would recommend that anyone looking to buy a car go to Van Horn...especially if they are going to buy a Hyundai. More

Very attentive without being pushy. Remembered me on return visit and even found another sales person to help a couple that was looking at a more expensive car than I was so he could attend to me - even return visit and even found another sales person to help a couple that was looking at a more expensive car than I was so he could attend to me - even though I had said I may not buy a car from Van Horn. Very impressive. Matched the price I was looking for. I bought the car! More