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Van Horn Hyundai of Fond du Lac
Fond du Lac, WI
1,031 Reviews
As part of the family owned Van Horn Automotive Group our commitment to our customers is simple, we believe that the automotive buying adventure should be as stress free as possible, and that every one of our customers receives a fair price. When you choose one of our new car dealerships you'll always find transparent pricing, a great selection, and quality vehicles. Since 1966 the Van Horn Automotive Group has been a cornerstone of the Wisconsin automotive industry and our customer-focused approach keeps drivers coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 1,031 reviews
May 21, 2014
STAY AWAY I had an awful experience buying a car from Van Horn Hyundai of Fond du Lac. In fact they ruined the whole excitement of buying a new car. I found the I had an awful experience buying a car from Van Horn Hyundai of Fond du Lac. In fact they ruined the whole excitement of buying a new car. I found them online; they advertised a Hyundai Sonata 2011 as a certified vehicle, and decided to go ahead and check it out, although I live 2 and half hours away. The sales person (Robbie) let me drive the car and I really liked it. The trouble started when I told Robbie that I want to buy the car with cash. He was so disappointed, even said “Who buys a car without financing nowadays!” Well, since when “cash money” are not appreciated??? So, to continue, he changed the price of the car, since it won’t be financed (had to pay more for that). I agreed to the higher price, because Robbie repeated more than enough times that the vehicle is certified. Meanwhile, the sales person was keep pushing me into financing the car, even just for 6 months, and then pay it in full. At one point he was almost begging me! I paid almost $20000 in cash and left the dealership thinking that my new car is “certified”. After a week owning the vehicle there was a problem, It was raining and my car got flooded!!! I emailed the sales person and he told me to take my car to the nearest Hyundai dealership and they’ll fix it for me also the air filter and cabin air filter were very dirty, something that they must have checked before selling the vehicle. And that is how I found out that the vehicle is NOT certified!!! When I called to FDL dealership asking about explanation, they told me that just because I paid cash I can’t have that feature of the car and there is nothing they can do about it! I was shocked! I paid more for that feature and for paying with cash…that is what I call a false advertising and fraud!!! They lied to me and took my money! In conclusion, I would like to say that the people who work in that dealership are only interested in your money, especially the money you’ll pay in interest, financing a car. I am going to make sure more people hear about my experience with Van Horn Hyundai of Fond du Lac dealership and none of my friends, family or people I know will ever go there and trust those people! They just don’t appreciate your business!!! More
by shilaka
Employees Worked With
Robby Roehl
May 12, 2014
Can You Say Run Around? I talked to Jake over the phone on Saturday May 3rd about a 2009 Toyota Sienna and asked if it was still available and wanted to see it. Jake told me I talked to Jake over the phone on Saturday May 3rd about a 2009 Toyota Sienna and asked if it was still available and wanted to see it. Jake told me that it was still for sale but was sent out for reconditioning and that it would be a couple days for it to come back. I called again on Tuesday May 6th asking if it would be availble to view on Thursday May 8th as I would be in town and Jake told me that no it would not be back until the following week and I asked which day and he told me that he expected it on Tuesday May 13th. I then called on Monday May 12th to see if it would be available to see the next day and Jake stated that no that it had already sold on Satiurday and asked him how could that be possible when he had said it would be back until the13th and he said that it came back early and there was nothing he could do about it. Jake did not seem to care that I was disappointed in the level of service he provided and I would not recommend this dealership to anyone. More
by jefferbusch
April 28, 2014
Good Experience I have always hated car shopping because the process was long and drawn out trying to agree upon a price. Kevin made the experience at Van Horn much I have always hated car shopping because the process was long and drawn out trying to agree upon a price. Kevin made the experience at Van Horn much easier and quicker. He was upfront about everything and didn't try to smooth talk us. Kevin has also been very nice and helpful after the sale. He made sure I was comfortable working all the "bells and whistles" that came on my vehicle. I know I can contact him any time I have questions or concerns about my beautiful new Tucson. More
by Greenrose77
Employees Worked With
Kevin Miller
April 23, 2014
Happy with purchase Happy with our recent purchase from Van Horn. Kevin was nice enough to come in on his day off to accommodate our schedule, and worked with us to get Happy with our recent purchase from Van Horn. Kevin was nice enough to come in on his day off to accommodate our schedule, and worked with us to get a price and financing that worked for us. More
by DSchrubbe
Employees Worked With
Kevin Miller
April 22, 2014
Quick and easy From start to finish, the whole process lasted a few hours. There wasn't and pressure and once, I decided they moved quickly to finish my purchase From start to finish, the whole process lasted a few hours. There wasn't and pressure and once, I decided they moved quickly to finish my purchase More
by slider46
Employees Worked With
Kevin Miller
April 15, 2014
Mr. Miller Kevin went out of his way to find my wife and I a car that fit our budget! I went in looking for a good used car, I wanted a larger car with great mpg Kevin went out of his way to find my wife and I a car that fit our budget! I went in looking for a good used car, I wanted a larger car with great mpg! Being a bigger guy that needed more room inside a car, Kevin explain how the 2013 Elantra had a lot of room and had amazing mpg plus a price that fit my budget! We had a great test drive and got it that night! We couldn't be happier!! More
by Schleif33
Employees Worked With
Kevin Miller
February 21, 2014
the staff was very friendly and tried to do everything to help make sure my car buying expierence was as pleasant as possible. they made sure they did everything possible to get me into my new car and showed help make sure my car buying expierence was as pleasant as possible. they made sure they did everything possible to get me into my new car and showed personal concern for my interest and feelings on my new car. More
by kristaflick01
January 30, 2014
I came to this dealership for a test drive on a 2011 Hyundai Elantra GLS. After the test drive, I knew it was the car I wanted. Before I was ready to purchase, I had a lot of questions regarding the s Hyundai Elantra GLS. After the test drive, I knew it was the car I wanted. Before I was ready to purchase, I had a lot of questions regarding the safety and reliability of the vehicle. I thought Kevin did an excellent job at answering all of the my questions and really showed terrific knowledge of the Hyundai brand. I never felt pressured to make a decision and felt at ease throughout the whole process. When I finally decided to purchase, I thought Kevin and Tim did a great job of explaining all the terms of the financing and the warranty that went along with the vehicle. They even gave me $500 for my junk trade in! I really liked the fact that after I purchased the vehicle, Kevin took me over to the servicing department to show me where to go and who to talk to when my car needs servicing. He even threw in three free oil changes! Overall, it was a terrific experience all the way around. Thank you Van Horn! More
by Schneids86
Employees Worked With
Kevin Miller
January 28, 2014
Kevin was fantastic to work with and I would recommend him to anybody. Also the other staff we worked with were great too. Your customer service is exceptional. We bought a car from the Van Horn in him to anybody. Also the other staff we worked with were great too. Your customer service is exceptional. We bought a car from the Van Horn in Sheboygan 5 years ago and had a great experience so that is why we came back. More
by cpfeil1
Employees Worked With
Kevin Miller
November 21, 2013
Great Price and even better service... Highly Recommend Van Horn Fond du Lac.. Kelly and the management staff were GREAT!!!! I will send all my family and friends to Van Horn... Van Horn Fond du Lac.. Kelly and the management staff were GREAT!!!! I will send all my family and friends to Van Horn... More
by Renee0205
