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Van Horn Hyundai of Fond du Lac
Fond du Lac, WI
1,014 Reviews
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Showing 1,014 reviews
December 08, 2014
Terrible customer service I have never written a bad review in 29 years of living. DO NOT purchase your car from Van Horn Hyaundai in Fondy. Before I even drove my car, the dr I have never written a bad review in 29 years of living. DO NOT purchase your car from Van Horn Hyaundai in Fondy. Before I even drove my car, the driver stopped to run an errand and backed into another car while on his cell phone, driving MY car. This was promised to be fixed right away, never was the case. A month later my car needed to get towed because of a faulty transmission. The car only had 44,000 miles on it. While my car was being towed the tow truck driver confirmed what others have said that the tread on my tires was worn, and I needed them to be replaced. I was puzzled why, because I put less than 3,000 miles on it since I owned it. After asking the technician, he referred me to the salesman, I waited 5 days for the salesman to get back to me and he said no we cannot replace the tires. I have not driven my "new car" (that was already in an accident when I owned it, but before I drove it) for a month, thinking that the person in charge would realize this was their mistake and to save a few of the headaches Van Horn has caused me, he would agree to replace the $300 tires for free. Instead he argued with me and offered a slight discount while refusing to buy the car back from me. Now I am stuck with this car with terrible tires and even worse customer support from the dealership backing it. Do yourself a favor, and do not waste your time here. I want to make it clear, my problem is with the inability and lack of presence of the management. Erik in sales, did his job and sold me the vehicle. I was failed by the management. Not once during the buying process was I approached by a management member and thanked for my business. Not once was I called and apologized to for the damage caused when the drivers technically stole my car to run an errand and caused an accident because the driver was not paying attention on his cell phone backing up my car. Even after all of this, Tim still made me wait a half an hour to even talk to my first management member during my entire experience. He still never apologized for any of the hassle caused by this car and dealership. I have requested numerous times to have this dealership stand behind the car and buy it back from me, and have been denied every time. The car has been in my possession for less than 60 days, and VanHorn refuses to buy back my car. Instead I am driving an unsafe car with no traction. I slid past a stop sign going 5 MPH last night and thank god no car was coming otherwise I would not be typing this right now. If that does not show you the character of the dealership, I don't know what would. To make matters worse: The salesman, not even a manager just called me and offered to pay for 2 tires, making me pay for the other 2 tires.. only if I removed all of my bad remarks online. YOU HAVE GOT TO BE KIDDING ME! I explained, I want nothing to do with this dealership, and to do the right thing and buy back the car so we can end this relationship. His response, "I'm busy, I'll have to call you back" I still have only had 2 contacts with the condescending management my entire experience, one insulted me by using a Wal*Mart reference the other showed up 25 minutes late and argued for 10 minutes with me while offering a slight discount to replace the unsafe tires. Unbelievable, all I want is them to stand behind their product and buy it back from me. Considering their driver stole my car to run an errand as a result he caused damage, the transmission went out at 44,000 miles, the tires are completely unsafe (but VanHorn is "concerned" about my safety, so they want me to pay more for snow tires from them) I have not come close to the quoted MPG and have only possessed my car for two months you would think they would be more than happy to stand by their product while honoring their commitment to customer satisfaction and buy it back from me?!?Unfortunately, common sense and competent management does not exist at this dealership. More
by craigalt
Employees Worked With
Tim Goeckerman
November 16, 2014
Great Service Robby was excellent at providing a great experience for me. This was my first time buying a vehicle and Robby made it simple and pain free. The entire Robby was excellent at providing a great experience for me. This was my first time buying a vehicle and Robby made it simple and pain free. The entire staff made for a pleasant atmosphere and Robby (and Shannon) went above and beyond to find the right vehicle for me. Thank you!! More
by Tim Pence
Employees Worked With
Robby Roehl
September 14, 2014
2012 Scion IQ My husband and I went to Vanhorn Hyaundi in Fond du lac looking for a newer vehicle with good gas mileage. We then test drove a scion IQ and just two My husband and I went to Vanhorn Hyaundi in Fond du lac looking for a newer vehicle with good gas mileage. We then test drove a scion IQ and just two hours later we were driving away in our new car. This is experience was wonderful everyone was great to work with. I would recommend this dealer to anyone. More
by liztolo
Employees Worked With
tolonen s Tyler, Robby Roehl
September 12, 2014
The audacity of them.. Terrible experience. Test drove a car that was unsafe to drive. It had a flat tire and the came up while as were driving Ns wouldn't latch. then got Terrible experience. Test drove a car that was unsafe to drive. It had a flat tire and the came up while as were driving Ns wouldn't latch. then got a low trade in price abd was told our truck would be on the lot for $7,000 and they have almost the same one with 50,000 miles more listed at $12,990 More
by Ss629
Employees Worked With
Evan white?
September 05, 2014
"Excellent-Service & Friendly Excellent service with my purchasing experience at Van Horn. Kelly Kent was very friendly and knowledgeable and I will recommend her to others. T Excellent service with my purchasing experience at Van Horn. Kelly Kent was very friendly and knowledgeable and I will recommend her to others. Thank you. More
by Jan Breitweiser
Employees Worked With
Tim Goeckerman
September 05, 2014
2007 ford edge Bought this vehicle first week had problems they couldn't figure it out went on for over a month to the point where it was there more then I had it. N Bought this vehicle first week had problems they couldn't figure it out went on for over a month to the point where it was there more then I had it. Now it stalls and is parked there and I sit with no vehicle a car payment and they want me to settle for something less then what I had. Totally not fare basically I am screwed More
by wsmom3
Employees Worked With
Tim Goeckerman
August 04, 2014
2011 Shelby GT500 I found the car of my dreams at Van Horn Hyundai of Fond du Lac. Special thanks to Kevin Miller for helping make my dream come true. I could not be I found the car of my dreams at Van Horn Hyundai of Fond du Lac. Special thanks to Kevin Miller for helping make my dream come true. I could not be happier! More
by colin.sakol
Employees Worked With
Kevin Miller
August 02, 2014
Pressure-free, Great-service I began my used car search with a different dealership in town, but after 4 very stressful and unsatisfied days I was ready to throw in the towel. My I began my used car search with a different dealership in town, but after 4 very stressful and unsatisfied days I was ready to throw in the towel. My cousin suggested I go and see Kevin Miller at Van Horn and just see what they had out there. Best. Advice. Ever. Kevin was knowledgeable and friendly and he gave me the time I needed to think through thus big purchase. He and Michael Schibline worked together to help make this big purchase one of the easiest I had ever done! I already recommended Kevin to my grandparents who just made a purchase last week and I'll continue to recommend him to friends and family! More
by Jennifer Ohlmann
Employees Worked With
Kevin Miller, Michael Schibline
August 01, 2014
2014 Elantra Limited Our salesman Kevin Miller was very helpful and informative. He also made sure I had the correct information for setting up Bluelink and XM. This Ela Our salesman Kevin Miller was very helpful and informative. He also made sure I had the correct information for setting up Bluelink and XM. This Elantra is a great fit for our needs. More
by Kvbkst
Employees Worked With
Kevin Miller
July 11, 2014
2009 Enclave We looked at a number of cars over the weekend and found two Enclaves at Van Horn. Then on Monday we went in and met with Travis DaPra and review th We looked at a number of cars over the weekend and found two Enclaves at Van Horn. Then on Monday we went in and met with Travis DaPra and review the two cars with him and took both of them out on a test ride. We liked the 2009 Enclave and got a good trade in on our old car. Travis did a good job of explaining things and we bought the car. It was great doing business with him and we will pass his name and Van Horns on to others we know that are looking. Harvey Gysbers More
by Harvey Gysbers
