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Van Horn Hyundai of Fond du Lac
Fond du Lac, WI
1,025 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 AM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,025 reviews
May 01, 2015
Fabulous experience Trevor was professional and friendly. We really enjoyed the up front approach to car sales. Purchasing a car has never been something that we look f Trevor was professional and friendly. We really enjoyed the up front approach to car sales. Purchasing a car has never been something that we look forward to and this was definitely an unexpectedly pleasurable experience. More
by Cindy
Employees Worked With
Trevor Hess
May 01, 2015
No pressure Sales Bought a 2015 Veloster from Van Horn Hyundai of Fond du Lac. If you want a easy and no pressure deal go take a look and see for yourself. Bought a 2015 Veloster from Van Horn Hyundai of Fond du Lac. If you want a easy and no pressure deal go take a look and see for yourself. More
by carguy123
April 30, 2015
Excellent My wife and I were very pleased with our sales person. He explained everything in detail, we are very happy with our Sonata. Thanks again. Mike and Ja My wife and I were very pleased with our sales person. He explained everything in detail, we are very happy with our Sonata. Thanks again. Mike and Janice Valdez More
by mike
Employees Worked With
Trevor Hess
April 28, 2015
mixed results Everything went great up until the time we had to do the finial paper work. we were there 3 1/2 hours just to buy a new car, and 2 of those hours were Everything went great up until the time we had to do the finial paper work. we were there 3 1/2 hours just to buy a new car, and 2 of those hours were spent waiting to get in to the financial person to get all the paper work done. there were so many people waiting to close on their deals, all the tables were full in the lobby and so many customers were pissed how they had to wait. If this deal was based on the wait time I would not come back at all, but I have to judge on the overall experience. had nothing to do with our sales person, but the person who did the finial paperwork. we had a sick person who needed to leave, but we could not because we had to wait. More
by elantra
April 27, 2015
Love my new Sonata and the staff at Van Horn were great My wife and I just got a new Sonata from Van Horn Hyundai. We could not have been happier with the car and the service we received. The staff is ver My wife and I just got a new Sonata from Van Horn Hyundai. We could not have been happier with the car and the service we received. The staff is very customer oriented and go out of their way to make you feel like family. More
by isonata honda
Employees Worked With
Trevor Hess
April 27, 2015
Good Experience Overall For the most part, dealing with this dealership was a good experience. Ryan Elsinger was fantastic to work with. He answered all of our questions pr For the most part, dealing with this dealership was a good experience. Ryan Elsinger was fantastic to work with. He answered all of our questions prior to arriving, and when we got there, he was very pleasant and helpful. After the purchase, he made sure to follow up with us. He is truly an asset to the dealership. The bad experience we had occurred when the business manager came in to help Ryan close (which was not necessary). We had already brought a check from our finance company to purchase the vehicle. Given that we are former military, we used the USAA car buying service and financing to make our purchase a simple process. In fact, that is how we located this vehicle. However, the business manager, Michael Schibline, became upset that we wouldn't entertain running our credit through his sources (so he could get a better commission). He started out nice, but when we wouldn't run our credit, he then became very short and rude with us. After that, the Luxcare Protection package we purchased went from a 5 year warranty to a 3 year warranty, and he told us we didn't qualify for the free oil changes that most new customers get. He didn't even shake our hand. In fact, he left the office prior to us - and just left us there when the paperwork was done. Nevertheless, I cannot judge the dealership by this person's rude attitude. Ryan, our salesperson, was fantastic and well overshadowed any negative experience that we had as a result of Michael, the business manager. More
by Rose Wilbur
Employees Worked With
Michael Schibline, Ryan Elsinger
April 23, 2015
Hyundia sonata Overall great experience. A few surprise costs but love my car! Would recommend. Trevor was great to work with. Was able to take my car home for the Overall great experience. A few surprise costs but love my car! Would recommend. Trevor was great to work with. Was able to take my car home for the weekend before buying to make sure I loved it, and do:) More
by Teal Krause
Employees Worked With
Trevor Hess
April 22, 2015
Great experience Perfect experience, couldn't have been happier with how I was treated, from beginning to end they made the buying experience wonderful and worked with Perfect experience, couldn't have been happier with how I was treated, from beginning to end they made the buying experience wonderful and worked with my needs and credit More
by Chris Sturm
April 21, 2015
Efficient, friendly, and engaging The dealership provided a great experience purchasing my used Ford Edge. I sent an email over the weekend, received a prompt response early Monday mor The dealership provided a great experience purchasing my used Ford Edge. I sent an email over the weekend, received a prompt response early Monday morning. Scheduled a test drive after lunch and drove my new vehicle home by 3PM. Travis and crew were very friendly and efficient. I would definitely recommend them to my friends. More
by knix
April 19, 2015
2011 used Toyota highlander purchase Overall a good place to buy a car. Good selection. Not pushy. Great Starbucks coffee. Be sure to look used vehicles over closely. Could not see a Overall a good place to buy a car. Good selection. Not pushy. Great Starbucks coffee. Be sure to look used vehicles over closely. Could not see a poorly doctored up scratch till we got the car home out of the sun. Not a complaint, I missed it. My bad. Disappointing that you would put a vehicle out, ask $34k, and not properly fix a fairly easy bit of bodywork. More
by Dezigner3
