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Van Horn Hyundai of Fond du Lac
Fond du Lac, WI
1,022 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 10, 2015
Great experience Trevor was awesome! This was the first time we ever left a dealership happy with the final results. They were always ready to provide whatever numbers Trevor was awesome! This was the first time we ever left a dealership happy with the final results. They were always ready to provide whatever numbers we asked for, and even numbers we didn't ask for. thank you so much for the pleasant experience More
by M & C
Employees Worked With
Kevin Miller, Trevor Hess, Brittany Van Egtern
December 08, 2015
STAY AWAY!!! STAY FAR AWAY FROM THIS DEALERSHIP!!! This place is terrible. I honestly believe they all have to go through some “How to Scam our Customers” class be STAY FAR AWAY FROM THIS DEALERSHIP!!! This place is terrible. I honestly believe they all have to go through some “How to Scam our Customers” class before they are hired. Sure they all act professional and polite, and offer you drinks and cookies – but they ALL seriously lack morals. First, they sold me a SUV that started having issues on the way home. I brought it back (2 hour drive) after the check engine light came on (within days of buying it). We had the code read at Auto Zone before bringing it back to the dealership, and Auto Zone diagnosed a “cylinder misfire” – a pretty serious and expensive problem. The dealership told me there was nothing wrong with the vehicle, and that they cleared the code. Obviously, anyone can “clear” a code. So, apparently this was a magical self-fixing vehicle (right). I did not feel comfortable driving my family around in this truck, so I asked that they take it back and get me into something else, since they refused to acknowledge there was a problem. After speaking with three different people, and having to get very upset about it, they agreed to getting me into something else on their lot. Well, I found a car that was listed $1,000 less than the SUV (figuring I would take the loss to get into something else reliable). But, that wasn’t enough for them. They took $2,000 off the SUV for trade-in value (keep in mind I had the vehicle for DAYS – not weeks or months). Then they did not carry my warranties I purchased for the SUV over to the new car, but added new warranties to the paperwork without explaining to me that was how it was going to work. That totaled another $3,000 loss. The interest rate they stuck me with on the second vehicle was 1% higher than the original loan, and they never mentioned one word about it. Everything was very rushed with the final paperwork and signatures – nothing was explained. They kept acting like they were doing me a favor (yeah right). On a side note, I am a female – was alone the day that I returned the SUV, and 7 months pregnant. Easy to take advantage of in their book? Yes. In hindsight, I should’ve spent more time reading all the small print, but I wasn’t given that opportunity and honestly after hours of waiting there (another scam tactic I believe), I just wanted to get home to my small children. When I called about the warranty issue after having time to read that paperwork at home, they treated me like an idiot, and said in no way could they ask the warranty company to refund that money. I knew arguing with them would get me nowhere, so I gave up. To top all this off, when I entered the second car I purchased to leave the dealership I noted there were no floor mats (after signing paperwork that listed floor mats were included). The salesman said he would send some in the mail. After waiting four months, and inquiring several times – I have only received excuses (not surprised). In summary: The whole experience has been terrible. After all was said and done I ended up paying almost $20,000 for a $13,500 car. Tell me how that is fair or ethical? I couldn’t even get floor mats they promised me. So very disappointed in this car dealership. I honestly feel like this is more of a scam artist paradise using cars as a “front”. There are so many other reputable dealerships out there – and I’ve never had problems like this anywhere else. STAY FAR FAR AWAY FROM THIS PLACE!!! More
by Treated Poorly
Employees Worked With
Robby Roehl, Kayla Stobb, Keith Hopkins, Deidre D'Amato
December 05, 2015
Excellent experience These people work hard to get you in the vehicle you want! We got a used sonata and are extremely satisfied! Jon Schinske and Nicole Wendt Kin These people work hard to get you in the vehicle you want! We got a used sonata and are extremely satisfied! Jon Schinske and Nicole Wendt Kingston, Wi More
by Liljon2012
Employees Worked With
Tim Goeckerman, Brittany Van Egtern
December 05, 2015
Work with my budget n never gave up. They never gave up to find me the monthly payment that I could afford. Even if they lost out on more profit on my trade in. Very very friendly people They never gave up to find me the monthly payment that I could afford. Even if they lost out on more profit on my trade in. Very very friendly people there. Would tell any of my friends to go there. Loved them. Thank you Travis DaPra for getting me what I needed and you knew you wouldn't stop until I left with a better car then I came with. More
by Tmcintyre9
December 03, 2015
F150 FX4 Wonderful experience. Love my new truck. They did everything possible to hit my targeted monthly payment and made it happen. Will recommend them to an Wonderful experience. Love my new truck. They did everything possible to hit my targeted monthly payment and made it happen. Will recommend them to anyone who asks where they should by their next vehicle. More
by Steve Y
Employees Worked With
Deidre D'Amato, Eric Vanevenhoven
November 27, 2015
Easy trade in and new truck The salesman made it worth me driving the two hours to Van Horn and held up his end of the deal after I got there. It made making the decision much ea The salesman made it worth me driving the two hours to Van Horn and held up his end of the deal after I got there. It made making the decision much easier for me. More
by Teamnissan
November 25, 2015
Very ready and willing to help our family! We actually bought 2 vehicles in one day from Von Horn. My husband drove away with his and they actually delivered mine 2 hours away to my house the f We actually bought 2 vehicles in one day from Von Horn. My husband drove away with his and they actually delivered mine 2 hours away to my house the following Monday. Very fair pricing, willing to work with you, and everyone was wonderful to our family! More
by Jade.Eisele
Employees Worked With
Mike, Robby Roehl
November 25, 2015
awesome experience!! I was in and out from test drive to driving the vehicle home in less than 3 hours and this was on a busy day. The staff was exrealy friendly and I dr I was in and out from test drive to driving the vehicle home in less than 3 hours and this was on a busy day. The staff was exrealy friendly and I drove from over hour away to buy this car. Definitely go back for another vehicle. More
by Dawn stroble
Employees Worked With
Ryan Elsinger
November 24, 2015
Loving My New Sonata! I purchased a 2015 Hyundai Sonata from Van Horn and I could not be happier with my experience. Everyone was very helpful in answering questions, as I I purchased a 2015 Hyundai Sonata from Van Horn and I could not be happier with my experience. Everyone was very helpful in answering questions, as I had a ton to ask, and the customer service was excellent. Trevor Hess did a wonderful job helping me pick out the car I like, he wasn't pushy, and helped me remain within my budget range. He was very patient with my mother and I and was very personable. I will definitely be recommending them to others and returning there for future purchases! More
by JeannaSullivan
Employees Worked With
Trevor Hess
November 24, 2015
Top Notch Experience!! I went to Van Horn in Fond du Lac to test drive a couple of vehicles I found on the internet. Ended up buying the one I liked the best and took it hom I went to Van Horn in Fond du Lac to test drive a couple of vehicles I found on the internet. Ended up buying the one I liked the best and took it home the same day! Ryan was extremely helpful and patient and a joy to work with! I got a very good deal and I am more than happy with my experience! :-) More
by Christine Keough
Employees Worked With
Ryan Elsinger, Brittany Van Egtern
