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Van Horn Hyundai of Fond du Lac

Fond du Lac, WI

4.8
1,022 Reviews

N6652 Esterbrook Road

Fond du Lac, WI

54937

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Showing 1,022 reviews

February 03, 2016

Excellent customer service I went in to Van Horn and was greeted immediately. A salesman showed me a vehicle I was interested in and then had me test driving it shortly after th More

by COACHPICK716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 04, 2016 -

Van Horn Hyundai of Fond du Lac responded

Congratulations on your new vehicle, and welcome to the Van Horn family! We greatly appreciate you taking the opportunity to leave us your feedback. Travis is truly well-versed in all aspects of the industry and the car-buying process. We are very pleased that he was able to provide you with exceptional guest service! Thank you once again for your feedback!

February 03, 2016

Wonderful car buying experience If you are in the market for a different vehicle, let me recommend Van Horn Hyundai. Josh and Kayla went above and beyond their duties to make sure I More

by Sharos5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Stobb
Feb 04, 2016 -

Van Horn Hyundai of Fond du Lac responded

Thank you for your recommendation! Congratulations on your new vehicle! We are thrilled that Van Horn Hyundai was able to help you in finding your new vehicle. Josh Boersma is a truly talented member of the Van Horn team, and it is great to hear that he was able to make the car-buying process smooth and enjoyable. We will surely pass along your feedback to Josh. Thank you, and congratulations once again!

February 02, 2016

Beyond the call of duty! Trevor Hess was very professional and helped me get a great deal on my Tucson. Besides offering to come in on his day off (if needed) he met me at the More

by MBKREIMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Hess
Feb 04, 2016 -

Van Horn Hyundai of Fond du Lac responded

Thank you for the shining review! We are thrilled to know that we went above and beyond your expectations! We will be sure to pass along your positive sentiment to Trevor and his manager! Thank you once again, and congratulations on your new Tucson! We look forward to working with you for years to come!

January 26, 2016

Pleasant Experience The staff in general were outstanding and friendly and helpful in the utmost of ways. Trevor Hess, my sales representative, was especially helpful and More

by MARKYMARK195777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Hess
Feb 04, 2016 -

Van Horn Hyundai of Fond du Lac responded

Thank you for your fantastic review! Trevor Hess is an important member of our team, and he will be happy to hear you think highly of him! We strive to provide professionalism, and we are pleased to hear we are meeting our objective! Congratulations on your purchase, and please keep in touch with us for any further sales or service needs!

January 22, 2016

LIARS!!! Incompetent lying xxxxxxxx!!! Said my car was shipping out Tuesday, then Wednesday, then Thursday, and finally said it was on a truck and that i woul More

by carguy66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Goeckerman, Keith Hopkins
Feb 04, 2016 -

Van Horn Hyundai of Fond du Lac responded

Sir/ma'am, we are committed to providing high quality guest service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us. The miscommunication between you and our sales representative should not have happened. Honesty and integrity are the foundation of our business, and we work hard to maintain those standards. The situation has been addressed, and I am grateful you have brought this to my attention. Again, I do apologize that you feel this way. If any part of this situation is still unresolved, please contact us at (920) 924-0000.

January 15, 2016

Easy and Professional. The people at Van Horn Hyundai made the purchase of my new 2015 easy and were very professional. It's great to work with a dealer you can trust. More

by PC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Goeckerman, Robby Roehl
Jan 16, 2016 -

Van Horn Hyundai of Fond du Lac responded

Congratulations on the purchase of your new vehicle! We strive to provide a relaxing, yet professional atmosphere. First and foremost, we want to build trust with our guests, and we appreciate earning business thereafter. We look forward to working with you again in the future. Please keep in touch at (920) 322-6505!

January 14, 2016

Fantastic Travis always goes above and beyond to make sure we are educated on all Hyundai has to offer. We are repeat buyers and will continue to send everyone More

by Mrs Guevara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 14, 2016 -

Van Horn Hyundai of Fond du Lac responded

Your excellent review is greatly appreciated! Travis is an excellent member of our team-and we are so grateful he could help you find the perfect vehicle with us! Thank you for your loyalty and dedication-we are always here for our honored repeat guests. Enjoy your new vehicle-let us know if you need anything!

January 14, 2016

Love my 2016 Tucson Thanks Robby Roehl for your service! Love my new car. I appreciated the speed of my credit check and the time you took to teach me the features of m More

by Mstg54915
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robby Roehl
Jan 14, 2016 -

Van Horn Hyundai of Fond du Lac responded

We'll be happy to pass your rave review of Robby to him! He's a pretty exceptional guy, who goes above and beyond to help quickly and efficiently! Thank you for coming in to work with Robby and giving us this opportunity to add you to our Van Horn family! Let us know if you need anything!

January 07, 2016

A pleasant experience Buying a new car At Van Horn Hyundai ended up being a very pleasant experience. Actually, the best experience that I have ever had in buying a car fro More

by jimwhite1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Vanevenhoven
Jan 13, 2016 -

Van Horn Hyundai of Fond du Lac responded

Jim, what a fantastic experience! It is wonderful to hear that you had the best experience purchasing your vehicle with us! We take pride in offering a no-pressure atmosphere for our guests. We understand the process of purchasing a vehicle doesn't end at the delivery of the vehicle, and I'm happy to know we have continued to assist you with your needs! Please keep in touch with any sales or service needs moving forward. Congratulations!

January 05, 2016

Purchased a used Hyundai Sonata I found a Hyundai Sonata at Van Horn via autotrader.com, which met the criteria I was looking for. I appreciated the service I received from the sale More

by lmw
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Van Egtern
Jan 06, 2016 -

Van Horn Hyundai of Fond du Lac responded

Thank you for taking the time to leave us your feedback! Congratulations on the purchase of your Hyundai Sonata! You've picked a fantastic choice! Travis DaPra definitely goes above and beyond his guests' expectations, and we're happy to know you're pleased with your Sonata thus far. I do want to take the opportunity to apologize for the treatment you received from our Finance team. That's definitely not the way we conduct business, and I will see to it that that type of treatment does not happen again. If there is anything you need moving forward, please don't hesitate to give us a call at (920) 322-6505.

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