Van Horn Hyundai of Fond du Lac

They put customers first! I have nothing but greasy things to say about Van Horn Hyundai of Fon du Lac! Mike, one of the managers, really went way out of his way to find us the I have nothing but greasy things to say about Van Horn Hyundai of Fon du Lac! Mike, one of the managers, really went way out of his way to find us the right vehicle after being burned by another dealership. We had found a vehicle we really loved at a location two hours away and he sent two drivers to go pick it up. Some unfortunate and unethical events happened on the other dealerships end and I was extremely upset. That's probably and understatement actually. I was beyond upset. Mike stayed late and found us a vehicle that he felt would be a great fit for us in a matter of hours. He emailed me all of the information and then brought it here from Michigan!! He strives to live up to the dealerships saying "where it's all about you!" He most definitely surpassed that punchline and really proved to show that he runs a nontypical dealership! When the vehicle arrived my husband and I came to test drive it and Robby was there to help us learn about the vehicle and allowed us to test drive it! Our test drive took a little longer than expected and Robby had to attend to some family needs so he had called me while we were test driving to let us know he was having Trevor help with any questions and paperwork! Trevor was also amazing and got all of the paperwork to finance for us to sign and hand over our check! Nik in financing helped us finish up the deal and made it simple and speedy! I have never had such a pleasant experience at a dealership and we will be coming back for any and all of our future vehicle purchases! I should also add that Diedre and Brittany had phenomenal customer service when they were helping us get to the right people to help fulfill our needs! The entire dealership truly put us first and ensured we were satisfied and had a safe vehicle for our family! We owe a huge thank you to all involved!! More

Honesty and ease Made me feel like I wasn't just a number and honestly just made my whole experience enjoyable. Would shop there again. Thanks for everything. Made me feel like I wasn't just a number and honestly just made my whole experience enjoyable. Would shop there again. Thanks for everything. More

great dealership Van Horn in fond du lac thank u for helping me get the truck I wanted, everyone was friendly and helpful, the coffee was great truly a great car buyin Van Horn in fond du lac thank u for helping me get the truck I wanted, everyone was friendly and helpful, the coffee was great truly a great car buying experience More

Lights Out I purchased a used truck from this dealership under very high pressure circumstances. After arriving home, I discovered the passenger door did not unl I purchased a used truck from this dealership under very high pressure circumstances. After arriving home, I discovered the passenger door did not unlock. Odd, I thought, as it was supposedly inspected quite thoroughly prior to being put on the lot. I later discovered the high center light was not only a non-working LED light, but also illegally tinted. After going back and forth with the sales staff, I was sent a replacement light for me to install. It was also discovered shortly after that the forward facing roof lights did not work. I discovered that the switch which connects the lights was not even attached to any wires. After being given the run around and not hearing back from numerous parties at their dealership, I was told by their Sales Manager that my expectations were too high. Apparently it is not a realistic expectation that a $30,000 vehicle be inspected and have working lights. I would discourage anyone who considers going here to rethink their decision. They put on a good show before you commit, but that is about where the concern ends. More

Exallent! The Van Horn Hyundia team went above and beyond to locate that specific vehicle we were looking for. They fully explained every question we had, and w The Van Horn Hyundia team went above and beyond to locate that specific vehicle we were looking for. They fully explained every question we had, and we would highly recommend them. More

Her Car overall my wife and I enjoyed the experience, and my wife loves the car. I don't get much of a chance to ride in it. overall my wife and I enjoyed the experience, and my wife loves the car. I don't get much of a chance to ride in it. More

Truck Everything went as well as we could have expected it to go. Everyone was very friendly. They were open to us trading off two vehicles on a newer truck Everything went as well as we could have expected it to go. Everyone was very friendly. They were open to us trading off two vehicles on a newer truck. We picked out a couple trucks to look at before going up there. They were not pushy. We chose which truck we liked and they had us financed right away. They were very accommodating in any way they could possibly be. We will definitely go back and we highly recommend this dealership to whoever is looking for their next vehicle. Thank you too all we worked with: Trevor, Kayla, Brittany, Mike, and the guy that did the final paperwork with us (my apologies, I can remember his name...Eric??) More

Communication is Concerning I contacted Van Horn by phone to inquire about a vehicle listed on AutoTrader. I spoke with Kayla, who took information and was going to return my c I contacted Van Horn by phone to inquire about a vehicle listed on AutoTrader. I spoke with Kayla, who took information and was going to return my call. She did not. I followed up the next day with another call to Kayla, and again, did not get a call back. I decided to drive from Green Bay to check it out in person. We worked with Keith on a test drive. He was friendly, helpful and professional. We decided to purchase the SUV and Keith and Brandon stayed 1 hour past their business hours to close the deal. Would have been a 5 star rating at that point. They delivered the car to us the next day, but forgot the floor mats. Simple issue, but the communication was terrible again. I was repeatedly told by Keith that they were being delivered, but they did not show up and the only updates I got were when I called or emailed to follow up. Otherwise, we were left in the dark. Finally, after a simple thing became very frustrating, I involved another sales manager (Kevin) who had the floor mats sent immediately (9 days after first promised). This lack of communication concerns me that any future issues will not be handled well and bring additional frustration. Failure in simple customer service courtesy brought them from a 5 star rating to a 2 star rating. More

Rubicscube I purchased a 2008 rubicon ( a beasty one too). They took good care of me and gave me very reasonable pricing and rates. I was pleased with their inf I purchased a 2008 rubicon ( a beasty one too). They took good care of me and gave me very reasonable pricing and rates. I was pleased with their informative website and despite having my mind set on a particular vehicle they were more than willing to show other comparisons that might suit me better. That being said the other options were not "up sales" rather the opposite which was nice but I was heart set on a rubicon. Nice work Van Horn I appreciate your diligence. More

made things right bought a vehicle that was defective but general manager made it right. wasnt happy with a used vehicle purchace and working with G M Tim the vehicle w bought a vehicle that was defective but general manager made it right. wasnt happy with a used vehicle purchace and working with G M Tim the vehicle was bought back and price applied to a vehicle of much better value. I am VERY HAPPY with final outcome More