Van Horn Hyundai of Fond du Lac

Latest Service Appointment Friendly atmosphere and great service. Own two Hyundais and will return for service if and when needed in the future. Also do a nice job with compl Friendly atmosphere and great service. Own two Hyundais and will return for service if and when needed in the future. Also do a nice job with complimentary car wash. More

Worst Sales Experience My husband and I have bought many vehicles in our years but this was by far the worst sales experience ever....We really like the car we bought but wa My husband and I have bought many vehicles in our years but this was by far the worst sales experience ever....We really like the car we bought but was taken for hundreds of dollars with a Lux Car package that we had no knowledge of them even doing till it was time to get our car and they had apparently already put it on the vehicle.....At that point we should have walked out but we really like the car. By the time we had made our sales purchase it was late the place was closing in 15 min and we were rushed through the finance part so fast it made my head spin, we wanted to go home and come back the next day for the car but the sale person insisted we do the deal right now. Well when we addressed the lux package and said "We did not approve this" they said oh it only took us 20min to apply it you'll really like it, you need this. Come to find it out it take 2 to 3 hours to do the Lux Coat... So because we had been FORCED to pay hundreds of dollars they did it over....OMG night and day difference..Which come to point....THEY NEVER PUT IT ON IN THE FIRST PLACE WHEN WE BOUGHT THE CAR. After that we canceled the warranty with them and anything else extra they sneaked on our contract... When I called the cancel the warranty the Head Sale guys said to me in his exact works "I WOULDN'T RECOMMEND IT, YOU BOUGHT A DODGE, ITS GONNA BREAK DOWN, YOUR GONNA NEED IT. Nice..uh? Way to stand behind the vehicles on your lot. I'm writing this so that others do not get taken like we did...Read the fine print very carefully and be ready to walk out... More

A very happy customer Great Job!! I'll be back to purchase future vehicles. Zach was personable professional and a wealth of knowledgeable information. He did an outstandin Great Job!! I'll be back to purchase future vehicles. Zach was personable professional and a wealth of knowledgeable information. He did an outstanding job. I will highly recommend anyone that asks my opinion to deal directly with zach at Van Horn. Carol Mayhew More

Very bad experience We will not return to this dealership for any reason. I will not go so far as to say the dealer commits fraud, but there are some pretty shady busine We will not return to this dealership for any reason. I will not go so far as to say the dealer commits fraud, but there are some pretty shady business practices. It's just a bad way to do business to stop returning phone calls after the paperwork is signed, but that was our experience - paperwork was signed, and then the lies and run-around began. More

My Purchase experience I did not really intend to buy a vehicle the day I went in to the showroom, but Jeff Keys did such a nice job showing us the features, without any sal I did not really intend to buy a vehicle the day I went in to the showroom, but Jeff Keys did such a nice job showing us the features, without any sales pressure. He took a lot of time with us and made us feel comfortable that we were doing the right thing. Keith Hopkins also did a great job explaining financing and the Hyundai protection program. He even came in early one cold winter day to answer some questions that we had. More

Tucson Very good service when buying my vehicle. answered all my questions. Highly satisfied. Very friendly. Very patient when answering my questions. Did n Very good service when buying my vehicle. answered all my questions. Highly satisfied. Very friendly. Very patient when answering my questions. Did not feel forced to make a hasty decision. Did have negative contact with the service dept on my other vehicle but will give them another chance More

Highly recommend Very helpful and no pressure. Lucas was very personable and professional. Will definitely coming here for our next vehicle. Paperwork was done in a ve Very helpful and no pressure. Lucas was very personable and professional. Will definitely coming here for our next vehicle. Paperwork was done in a very short time also. More

Low Pressure Approach I appreciated the Low Pressure Approach that your sales staff used during my visit. It was nice to have the sales team allow me to walk through the lo I appreciated the Low Pressure Approach that your sales staff used during my visit. It was nice to have the sales team allow me to walk through the lot without being hassled. Once I had decided on a vehicle, there was absolutely no pressure More

Excellent Experience This dealership did and excellent job, getting me in my new Tucson in a short amount of time. Steve helped me determine which model suited my needs th This dealership did and excellent job, getting me in my new Tucson in a short amount of time. Steve helped me determine which model suited my needs the best. Financing was arranged and the papers signed in less than an hour. The dealer had a good selection of cars, I was able to find the one I wanted in the color I wanted. More

2016 AWD Hyundai Tuscon Limited Excellent service.Ryan and the rest of the staff were very accomodating,friendly, informative, knowledgeable and did not push me into purchasing. They Excellent service.Ryan and the rest of the staff were very accomodating,friendly, informative, knowledgeable and did not push me into purchasing. They allowed me time to process. I appreciated all that they did. Thank you! More