Van Horn Hyundai of Fond du Lac

Happy I am highly satisfied with my new vehicle . Zach was very helpful and always ready for us when we came in. I would recommend him and dealership I am highly satisfied with my new vehicle . Zach was very helpful and always ready for us when we came in. I would recommend him and dealership More

Pleasant. Buying experience was fairly stress free. No hard push for extras at end of deal which is much appreciated. Believe I bought a good car at a fair pric Buying experience was fairly stress free. No hard push for extras at end of deal which is much appreciated. Believe I bought a good car at a fair price. Sorry I cannot remember Joshs' last name. More

Buyer Beware! I bought a 2012 Jeep Grand Cherokee that was fraudulently mis-represented as I was lied to about the condition of the vehicle. The first time I got I bought a 2012 Jeep Grand Cherokee that was fraudulently mis-represented as I was lied to about the condition of the vehicle. The first time I got the Jeep up to 70 mph the steering wheel should shake violently. It was so bad it was hard to hold the steering wheel. It turns out the Jeep had a collapsed left front shock, the bushings in the left upper control arm were, and although the right upper control arm was replaced by Van Horn it was a defective part missing some reinforcements. When it was removed the right arm was determined to be bent. All these repairs were required even though the suspension was signed off on the window sticker as "legal". The next issue was with the cooling system. To repair it the coolant had to be drained. The coolant was brown and burnt. This would be expected with the mileage BUT the Carfax supplied to me at the time of sale (which the salesman Ivan made me sign) says that Van Horn flushed the cooling system prior to sale. There is no way the coolant could be that bad in 3000 miles. Had I not had a problem with the cooling system I would have never flushed the system of the bad coolant thinking it had just been done. This could have caused damage to many major components. In all the repairs required in the first month of ownership amounted to about $2500. I understand that the Jeep has high mileage and I was prepared for it to need some repairs, but I feel these are unacceptable because Van Horn's documentation led me to believe these items had been addressed. I don't believe it was done maliciously, just that the staff, especially in the service department, is incompetent. I was in touch with the VP, Tin Goeckerman (I guess he doesn't trust his sales manager Brandon Simmons to resolve customer complaints) and he promised to make things right. He did reimburse me $270 for the front shocks (parts only, no labor) and promised to reimburse me for the control arms (again parts only) but it's been a month and I haven't seen a check only. Tim has also quit responding to me after I brought the coolant issue to his attention. What Van Horn did is nothing short of fraud, and they've completely failed to take care of me, the customer after the sale. Please learn from the mistakes of others and steer clear of Van Horn dealerships. More

Keep in Touch with the Dealership When I leased my 2015 Sonata the salesman suggested that it pays to keep in touch with the dealership especially as the lease is nearing its end. I c When I leased my 2015 Sonata the salesman suggested that it pays to keep in touch with the dealership especially as the lease is nearing its end. I checked back in early summer and found out it was not to my advantage at that time to turn in my lease. However, a couple of months later I was notified of some potential deals. I thank the salesman for notifying me of the year-end rebates. When I went out there to check it out I was able to complete a new lease on a 2017 Sonata in the same day. My payment is very close to my last payment so I was very satisfied. More

worst dealership ever...they are known for selling LEMONS Avoid. Avoid. Avoid. They sold me a Kia Borrego. Never heard of it? That's because they are lemons and Kia was actually buying them back because th Avoid. Avoid. Avoid. They sold me a Kia Borrego. Never heard of it? That's because they are lemons and Kia was actually buying them back because they are such bad vehicles. I'm guessing the positive reviews are coming from fake names of the dealership or else friends or families as this dealership has a reputation for selling cars that have been in accidents, floods, etc. Don't trust them with a capital T R U S T !!! More

Excellent I got everything that I wanted! I got my dream vehicle. I couldn’t be happier! I can’t thank them enough for getting me out of my car into something b I got everything that I wanted! I got my dream vehicle. I couldn’t be happier! I can’t thank them enough for getting me out of my car into something better More

Morgan saved a sale - I was ready to walk out due to experience prior to meeting with Morgan and he turned it around and I purchased that night. saved a sale - I was ready to walk out due to experience prior to meeting with Morgan and he turned it around and I purchased that night. More

New car Jeff Keys was awesome to work with and had us in and out within an hour! Thanks again for everything. We will tell our friends and family! Jeff Keys was awesome to work with and had us in and out within an hour! Thanks again for everything. We will tell our friends and family! More

Elantra Got me into a new car. Very happy with my overall experience at the dealership. Will definitely be coming back when I'm in need of another car! Got me into a new car. Very happy with my overall experience at the dealership. Will definitely be coming back when I'm in need of another car! More

2017 Hyundai Elantra Review by Jordan This was my first car purchase at any dealership, and I am very happy with what I recently got in the 2017 Hyundai Elantra Limited Edition with Tech p This was my first car purchase at any dealership, and I am very happy with what I recently got in the 2017 Hyundai Elantra Limited Edition with Tech package. Love the color blue as well as the awesome features it comes with such as Blue Link, navigation, heated seats, and a sun roof. Josh was a great salesman and I highly recommend him as well as Fond du Lac dealership for anyone looking to buy a Hyundai vehicle from. Cannot rate Service Dept at this time. More