Van Horn Hyundai of Fond du Lac

These guys are complete liars. Be especially careful if you come in from out of town because they take advantage of the fact you will let broken promises slide to avoid another trip. Get all promises i you come in from out of town because they take advantage of the fact you will let broken promises slide to avoid another trip. Get all promises in writing. Here's a summary of lies I was told: 1) I was not made aware of a $500 service fee until I looked over the purchase order I needed to send to the bank to get my loan. I went to pull out of the deal and the sales manager threatened to keep my deposit. He only relented when I threatened to turn him into the AG. We only continued forward with the purchase because my wife already fell in love with the car. 2) Sales manager promised to fix paint chip on the car. I even confirmed on multiple occasions it was fixed before driving up. If they did anything to it, it was only a bit of base coat. 3) Sales manager offered me a bottle of touch up paint. It has not been delivered and he will no longer return my calls. I realize items 2 and 3 are minor, but if you can't trust a dealer with the little things, you can't trust them with the big things. This is the first time I've had a bad experience buying a car. More

Purchased a 2014 Audi A6 and Kayla took great care of us and now I’m a proud owner of a Great Audi at an Excellant Price and now I’m a proud owner of a Great Audi at an Excellant Price More

All business done in a timely fashion in a comfortable space All went smoothly and at no time did I feel pressured to buy anything I didn't want or need. All my questions were answered in a timely manner All went smoothly and at no time did I feel pressured to buy anything I didn't want or need. All my questions were answered in a timely manner More

The best part was the salesman Ryan who was very informative and helpful. He tried his best but Van Horn couldn’t meet my price informative and helpful. He tried his best but Van Horn couldn’t meet my price More

I called about a vehicle that I had seen online. I ended up working with kayla Vander Galien. Kayla made sure that everything was all in order so that i could make the drive up to look at the vehicle on up working with kayla Vander Galien. Kayla made sure that everything was all in order so that i could make the drive up to look at the vehicle on a friday. It was a 1 1/2 hour drive to see the vehicle in person. She had sent me videos of the vehicle. Even let me know that she found a scratch on the car before I made the drive! No games to be played at this dealership. Every one that i talked to was nice and no pressure to buy. This is a dealership I'd go back and get another vehicle from. Thanks Paul More

This is my sixth car purchase from Van Horn in the last 5 years. Everything went pretty smoothly for the most part. I was a little disappointed though that they had some misleading/incorrect information in t years. Everything went pretty smoothly for the most part. I was a little disappointed though that they had some misleading/incorrect information in their listing for the car I bought from them. Thus they only get 4 out of 5 stars this time. I'll still buy vehicles from them, however I will be more cautious when it comes to trusting their listings. More

Purchase of 2020 Santa Fe Kayla was pleasant to deal with and knowledgeable regarding the vehicle; Eric and Zach were personable as well. Unfortunately, the purchase took us a Kayla was pleasant to deal with and knowledgeable regarding the vehicle; Eric and Zach were personable as well. Unfortunately, the purchase took us about 2-2 1/2 hours due to negotiations between dealerships to get the color and package desired. We realize that this was somewhat outside of the Fond du Lac dealership's control. When the print-out of vehicle cost was shown to us, it included additions such as Lux Care and extended warranty. It would have been nice to not have those additional items included in the pricing until such time as we asked for them to be added in the sale. There was a gal from the finance area that pushed hard for us to go with the 0% financing deal rather than taking the rebate; it seemed like a hard sell to us, especially in light of her not having really talked to us to know what might be the best option for us. We are thankful to Kayla that she provided us with the Hyundai financing option that allowed us to take advantage of the rebate offered. More

Great Experience My first time owning a Hyundai, and its great. Kayla and Eric were awesome to work with. Kayla made sure my buying experience went flawless. My first time owning a Hyundai, and its great. Kayla and Eric were awesome to work with. Kayla made sure my buying experience went flawless. More

Easiest Car Buying Experience Eric and Morgan made my car buying experience super easy. Morgan went over all of the options on my new Kona to make sure I was comfortable before lea Eric and Morgan made my car buying experience super easy. Morgan went over all of the options on my new Kona to make sure I was comfortable before leaving the dealership. Overall fantastic experience. Thanks again! More

Our experience was awesome! Moriah and Jeff Keys are who helped us made this process so easy and enjoyable. We would highly recommend using Van Horn again in the future! helped us made this process so easy and enjoyable. We would highly recommend using Van Horn again in the future! More