Van Horn Hyundai of Fond du Lac

The service itself was fine as I just needed an oil change. What I didn’t like was the lack of mask wearing. The Service Supervisor seemed to have forgotten how to wear a mask properly. It was either n change. What I didn’t like was the lack of mask wearing. The Service Supervisor seemed to have forgotten how to wear a mask properly. It was either not on at all or half way on. When I saw my car being driven to the parking lot, the mechanic was as also not wearing a mask. This upset me so much, that I don’t think I will be returning this dealership. Not wearing a mask while changing my oil is fine, but to drive my car without wearing one is unacceptable. I have Type 1 Diabetes and a horrible immune system, so it truly just felt like your employees didn’t care about their guests. I wear a mask for 8 hours five out of seven days at my job, so can your employees. We’re in the middle of a pandemic that’s just getting worse and to see that left me disappointed. I don’t know where your mechanic has been when he’s not at work, so to see him in my car without a mask on was upsetting. I purchased my car from your dealership this past June and my mom bought a truck from here a few years ago, so I thought this was a reliable dealership, but apparently not. I know it may seem like I’m going over the top, but people are dying from this virus. Please do better. More

They are always ready to meet your needs and offer great and friendly service. The lounge is very comfortable and convenient. Wonderful service staff. Great. and friendly service. The lounge is very comfortable and convenient. Wonderful service staff. Great. More

From the very beginning after walking into the showroom, we were greeted by JT, our salesperson. He walked us through every step of purchasing our vehicle. And, he answered all of our questions very patient we were greeted by JT, our salesperson. He walked us through every step of purchasing our vehicle. And, he answered all of our questions very patiently. When he didn't know an answer he went to another salesman, maybe his manager who could then answer our questions. We are very happy with the service for the salesperson that was given to us and from the dealership as a whole. I am really enjoying my new Hyundai! More

First oil change on our new Elantra, which we love. Everyone was courteous, helpful. JT greeted us. He was our salesman. Joe Cybele was our tech. Kudos to both Everyone was courteous, helpful. JT greeted us. He was our salesman. Joe Cybele was our tech. Kudos to both More

Friendly car dealer. Kayla helped me a lot. Ben, the Friendly car dealer. Kayla helped me a lot. Ben, the service guy is a really understanding person. And they seems to be extremely honest for a ca Friendly car dealer. Kayla helped me a lot. Ben, the service guy is a really understanding person. And they seems to be extremely honest for a car dealer. More

Very helpful and didn't leave you standing there. Went through everything and answered all questions. Were not pushy nice to work with. Friendly staff. through everything and answered all questions. Were not pushy nice to work with. Friendly staff. More

Probably due to the pandemic, it took from March until Nov. to get the car I was looking for. Hoping for a little better communication. Nov. to get the car I was looking for. Hoping for a little better communication. More

They worked with us so well!! They accommodated us even when we came close to closing time. They helped me get the exact car i wanted within the budget we needed! Thank you! when we came close to closing time. They helped me get the exact car i wanted within the budget we needed! Thank you! More

Very happy with the Service and Sales Dept. Super nice, accommodating, and professional. Love the free oil changes for life with the purchase of my 2020 Palisade! And they even provide a courtesy free car accommodating, and professional. Love the free oil changes for life with the purchase of my 2020 Palisade! And they even provide a courtesy free car wash!! There is no where else you can get this top-notch service!! Keep it up, Van Horn!! More

Very friendly. They remembered me when I came back to pick up my vehicle without telling them my name. Ran it through the car wash too. pick up my vehicle without telling them my name. Ran it through the car wash too. More