Van Horn Hyundai Sheboygan

"That's what you get when you buy a car sight unseen. " We purchased a used vehicle about a month ago, trusting the good reviews, and had it delivered to our home in Michigan. We noticed right away that " We purchased a used vehicle about a month ago, trusting the good reviews, and had it delivered to our home in Michigan. We noticed right away that the car had not been detailed as they said it would be. In fact, it was filthy inside with dirt on the floors, in the doors, etc. But, after a day or so we noticed some damaged and missing items (including rear seat headrests!) but our texts to our sales rep (Joe) went unanswered. After finally getting through, VanHorn offered to send us the headrests. We are thankful for that and the reason for the second star. They would not, however, agree to repair the cracked trim piece, the loose light, or the other things not disclosed to us before purchase. All things considered, these are pretty minor things to offer to repair to keep good faith with customers. And, if we had done business in person, we likely could have negotiated for those repairs before purchase. What's most shocking is what we were told: "that's what you get when you buy a car sight unseen." So, if you are buying from VanHorn and having a car shipped, keep these words in mind. I will gladly amend my review if the dealership tries again to make things right. More

Had an incredible experience with Van Horn in Sheboygan. Zach H’s customer service is exceptional and you could tell he cared about getting you the perfect vehicle. If you’re looking for a new vehicle I Zach H’s customer service is exceptional and you could tell he cared about getting you the perfect vehicle. If you’re looking for a new vehicle I would start with Van Horn. More

Austin was wonderful in every way ! We enjoyed working with him ! He had a good and kind attitude ,very polite ,very respectful,no pressure ! Very good experience! So far ,our Hyundai We enjoyed working with him ! He had a good and kind attitude ,very polite ,very respectful,no pressure ! Very good experience! So far ,our Hyundai experience has all been good More

Mariana was a pleasure to work with! I will be back to work with everyone! I will be back to work with everyone! More

Zach was exceptional as my car salesman. He demonstrated a thorough understanding of the vehicles, was attentive to my needs, and provided outstanding customer service. He made the entire bu He demonstrated a thorough understanding of the vehicles, was attentive to my needs, and provided outstanding customer service. He made the entire buying process smooth and enjoyable. I highly recommend him to anyone looking for a great car-buying experience. More

Easy to work with, fast and helpful. Didn't pressure me into a sale or add-ons. Didn't pressure me into a sale or add-ons. More

My sales associate was Toua Xiong and I was very happy with his service, he did an excellent job. with his service, he did an excellent job. More

I would recommend this dealership to my friends and especially my family. They provide excellent service and product knowledge and excellent experience as well. especially my family. They provide excellent service and product knowledge and excellent experience as well. More

Very friendly, knowledgeable and professional people. No high pressure salespeople, which was GREAT! Mariana did a fantastic job of explaining all of our questions and laying out all the possible options No high pressure salespeople, which was GREAT! Mariana did a fantastic job of explaining all of our questions and laying out all the possible options for purchase. More

Jim, Mariah, & Peter did us right. It was a very easy experience & could not have gone better. I have every confidence in this dealership. It was a very easy experience & could not have gone better. I have every confidence in this dealership. More