
Van Horn Hyundai Sheboygan
Sheboygan, WI
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My wife went to Van Horn Hyundai to find a car that would better suit our growing family. We are expecting our first child in September and figured it would be good to find a car that was big enough but sti better suit our growing family. We are expecting our first child in September and figured it would be good to find a car that was big enough but still got good gas mileage. After doing research on the internet we found the the 2012 Sonata. We got to Van Horn thinking we would just do a test drive or two. We were greeted by Phil, and thought he might be your typical salesman. However, he was not. He made the car buying experience entertaining. He gave us space to talk, and was never pushy. He made us laugh and just have a good time. The rest of the staff was also very helpful. This was the first time we were given a tour of the dealership so on the off chance we need repairs we knew exactly where to go. We would defiantly recommend Van Horn Hyundai to anyone. Thanks for the great buying experience! More
My husband called the Body Shop and received an over-the-phone estimate with Jay Kohls for a new bumper on my 2007 Sante Fe. I called back a few days later to reconfirm the price and make an appoi over-the-phone estimate with Jay Kohls for a new bumper on my 2007 Sante Fe. I called back a few days later to reconfirm the price and make an appointment to have it fixed. When I arrived I dealt with Marsha Kluss who was very personable while filling out the paperwork. She then offered me coffee and had me go to the waiting area where complimentary coffee, cookies, soft drinks, snacks, etc. were available. They also have a large flat screen TV and a great play area for toddlers. During the 75 minutes I was sitting there almost every employee that walked by greeted me in some way. When the work was not able to be completed Marsha came and offered me a loaner vehicle and I was on my way within minutes. When my husband picked up my vehicle the following day he was pleasantly surprised by the excellent work and the FINE DETAILED CLEANING. Couldn't have had a more pleasant experience. Van Horn's service is by far the best we've received anywhere. Their price was very fair and they exemplify what Customer Service is all about. More
We stopped in to buy a new 2012 Accent. My wife like the We stopped in to buy a new 2012 Accent. My wife like the styling, and I liked the fuel mileage. We had it for 3 months and noticed that the car woul We stopped in to buy a new 2012 Accent. My wife like the styling, and I liked the fuel mileage. We had it for 3 months and noticed that the car would sway on the road when you went over snow. We took it in twice before we had a chance to show Jay and Brian what the car did. They got to see what it did and did an alignment on the car. When that did not do it we were told to drop it off again. So we did on the next Tuesday. We got a call that afternoon to tell us that the car needed an rear axle. They had it for a week and put a new one in. They also informed us that we needed to buy new tires, because the factory ones were not that good. The dealership paid for half, but a new car and we had to put $200 worth of tires on it already. The first snow we had the car did the same thing. BTW, The service department led by Jay, they were the greatest. There department could not have done any better. We inform them of that and they said they would get back to us. My wife received a call 2 mornings later to come in because they wanted to get us into another car. She obliged and show up. We felt the car was a safety issue so that is why she went in. We bought the car for 16,500. Put a $3200 trade in on it. Made 4 payments of $205. Needed to get rid of the car for safety reasons. We put 7500 miles on it in 5 months. And all they would give us for it was $13800 or so. Plus almost 2 points higher interest rate. And then charged us a hair under sticker for the new car. I will never buy a car from them ever again. More
From the start, the salesmen was dis-honest, not willing to go that extra mile, and not experienced enough to help the customer. After dealing with the salesmen, I went to Finance, and Management, they wer to go that extra mile, and not experienced enough to help the customer. After dealing with the salesmen, I went to Finance, and Management, they were easy to get along with, had actual knowledge of the product, and were willing to go that extra mile for the customer. The original car was not represented, the second car had gotten into a severe accident, but customer wasn't told, then afraid of losing me, they offered the car I am driving now in place of everything. This car was certified. Car had a huge scratch on hubcap, salesmen wasn't willing to do a thing, but management was. No manual in car, customer had to get a manual from another car. No net in vehicle, salesmen didn't offer anything, but did later after customer got frustrated. Stains in vehicle which no one at dealership cleaned before putting out on lot. Scratches inside of car that dealership should of noticed and at least tryed to get out. Dealing with finance, customer thought he received a fair deal, but spent alot of time at the dealership to justify that. Total time at dealership involving two nights: 5.25 hours. I would stay away from this dealership in Sheboygan, Wi. What a hassle this place was............! Nice car, and the price was ok, but only after I raised the bar and yelled at the salesmen! More
Carol and I were very happy with the way we were treated at the Van Horn Agency. Francis was very patient with us as we worked our way towards finding the right car. He did an excellent job of showing us at the Van Horn Agency. Francis was very patient with us as we worked our way towards finding the right car. He did an excellent job of showing us the different features of the vehicle we chose. I would recommend the Van Horn Agency to anyone looking to buy a car. Michael Field More
I was very pleased with my experience at Van Horn Hyundai in Sheboygan. I had previously been to another dealer. I finally walked out of their showroom. I found Van Horn on the internet and emailed Crissy in Sheboygan. I had previously been to another dealer. I finally walked out of their showroom. I found Van Horn on the internet and emailed Crissy. I let them know what car I was interested in and when I would be in. When I arrived the car was ready to test drive, they gave me a trade in value that I thought was very fair. I came back the next day, financing etc. went very smooth. I have never had such a smooth, up front buying experience. I would not hesitate to recommend them. More
We were looking for a new car and Francis was very knowledgeable about the Sonata and all the features it has available. We enjoyed working with him and he was helpful in figuring out the navigation knowledgeable about the Sonata and all the features it has available. We enjoyed working with him and he was helpful in figuring out the navigation system and answering all the questions we had. More
We brought our Dodge Caravan in on 7/1/11 for extended warranty work. Our air conditioner stopped working. When the Service Department found the leak, the insurance company told them they would send an in warranty work. Our air conditioner stopped working. When the Service Department found the leak, the insurance company told them they would send an inspector tolook at the condensor that was leaking. If they found any rust or corrosion the repair would not be covered. We found this was a common problem with the vans in 2006 / 2007. Chrysler extended the coverage to 7 years / 70,000 miles. I had 75,000 miles. The odds were against me, so we decided to think of trading the van in for a new vehicle. We already have two Elantra's from Van Horn. So we decided to see what they had. We went to the lot to look on Saturday late afternoon 7/2/11. Even though it was above 85° and the dealership closed in 10 minutes, Daniel came up to us to see if he coud help us. In the next hour, Daniel stayed longer, showed us various types of cars, took us for test drives and gave us a new car to try over the 4th of July weekend. We liked the car, but felt uncomfortable having it during the Holiday weekend, so I returned it Sunday and got the loaner I was given. During the week of July 4th. Daniel was persistant, yet became a friend. He wanted to help us find a new vehicle that had all the extras, yet we could afford. He did just that and we closed on the sale & trade Friday July 8th. I have enjoyed driving my new Santa Fe since and have not missed my van. I have had Dodge Caravans for the last 15 years. More
Bought a new Hyundai Accent which developed a noise. Took it in for service and the service dept. couldn't have been nicer. The problem was fixed and I was on my way. The waiting area is clean and nice. I wo it in for service and the service dept. couldn't have been nicer. The problem was fixed and I was on my way. The waiting area is clean and nice. I would recommend this dealership to friends and family. More
I have never purchased a vehicle on the Internet before and was somewhat apprehensive in doing so. Since the internet allows you to research and fully understand the value of a vehicle that you determine t and was somewhat apprehensive in doing so. Since the internet allows you to research and fully understand the value of a vehicle that you determine to be the best fit for your needs, this seemed to be the way to go, but actually complete a transaction this way? This truly made me nervous. Chris Carlson and the entire team at Van Horn Hyundai in Sheboygan immediately put me at ease and did everything they could to assure me that I was going to be delighted with my purchase. Of course I had several other dealers throughout the United States vying for my business at this time, but Van Horn truly went the extra mile to ensure that I was completely satisfied with my decision to purchase my new Hyundai Genesis from them. In fact, Chris and Gene even drove the car 3 hours, meeting me half way between my home and Sheboygan in order to make it as convenient as possible for me to complete the transaction. The car was everything that they said it was and I thoroughly enjoyed the ride home in my new car completely satisfied that I had made the right decision in purchasing my new car from Van Horn Hyundai rather than all of the others that were trying to get my business. Not only will I continue to research and purchase future cars using the Internet, but the first place I will start to look will be at the Van Horn website. I highly recommend this knowledgeable, friendly and customer centered dealership to everyone regardless of where you live for your next vehicle purchase. More