Van Horn Chrysler Dodge Jeep RAM of Stoughton

Arrived at the dealership early in the am..(sales person was aware of this) Asked to see the vehicle..Came back and told me that the battery had died..(didn't think to much about it..factoring in the cold w was aware of this) Asked to see the vehicle..Came back and told me that the battery had died..(didn't think to much about it..factoring in the cold weather etc..) Than, he proceeds to tell me that here was no gas in the vehicle..(ummm..don't you usually make sure a vehicle is somewhat READY when you possibly are going to be selling it??) So while he was gassing it up I played about 5 games on my phone, surfed the net..I took the Jeep out for a test drive..I happened to notice the odometer read 3,356..(on a 2013 weird, right??) The online website said 24,300...When I asked for the carfax report..HUGE RED FLAG!! Had been sent back to manufacture due to water in the dash..The odometer was correct that it had only 3,356..He said "must have been a type-o" on the website...VERY DISAPPOINTING EXPERIENCE ALL AROUND! Will never recommend this dealership to family/friends..Had to make a quick stop at McDonalds on my way home because I was so thirsty for being there for 3hrs and was never offered a glass of water,pop, etc...O ya, 1 MORE THING...I asked a question regarding the jeep..(what was in the back seat)..I knew it was the soft top rolled up..Salesperson apologized and said "He didn't know what that was, and had not worked with the Jeeps very long!!! More

From the first time I did the online inquiry to signing papers it was a great experience. I really like the fact that they waste no time getting stuff done. Louie was great and seemed to know about the car papers it was a great experience. I really like the fact that they waste no time getting stuff done. Louie was great and seemed to know about the cars he sells. Ryan was great getting the financing in order. We have now bought 2 cars in 5 months from Louie and couldn't be happier!! More

Price was perfect. Very friendly. Billy was excellent in listening to us in what we wanted & provided us with several choices. The reason why I gave less than 5 stars in some areas was because when we signe listening to us in what we wanted & provided us with several choices. The reason why I gave less than 5 stars in some areas was because when we signed to buy it took a very long time...& I had to return once to resign papers because the original papers had the wrong finance co on it,return again to fill out a phone verification paper,then was asked to return a third time to fill out another paper. (At this point I had the vehicle for 3 weeks or better) when I said I really didn't want to make the half hour drive again..an employee did come to my house so that made me happy.I think this was an isolated incident... More

Great over-all service! We came from Ohio to buy this Ram Truck-everything was as described over the phone-the auto service dept. was able to clear coat the entire vehicle as soon as the papers were signed. Truck-everything was as described over the phone-the auto service dept. was able to clear coat the entire vehicle as soon as the papers were signed. We were even offered a vehicle to use until the service was completed. Billie and Ryan were very professional and a pleasure to do business with! More

From the time of on-line inquiry til the day I signed the papers I received outstanding service. Since then the contacts and check ins to make sure things are going well just absolutely amaze me. Billy and papers I received outstanding service. Since then the contacts and check ins to make sure things are going well just absolutely amaze me. Billy and Lindsey were so patient with helping me find exactly the color and features I was looking for in a vehicle. More