Van Horn Chrysler Dodge Jeep RAM of Stoughton

Salesman withheld important information about used vehicle. I spoke with Jose about a used 2014 Fiat 500L that I was interested in. It was priced to move and seemed too good to be true, which it was. I arriv I spoke with Jose about a used 2014 Fiat 500L that I was interested in. It was priced to move and seemed too good to be true, which it was. I arrived and was treated well, but the problems with the car soon became apparent. Upon inspecting the car I noticed the front-right tire was different than the rest. When I brought it up Jose said that this was the first he had heard of the matter. I looked under the vehicle and noticed rust, which was strange for a 2014 vehicle. Jose said that it was normal for some rust build up to occur over 45,000 miles. We took it for a test drive and the car was pulling to the right. This, combined with the different tire, demanded an explanation. Jose said that the car probably had a blow out and the different treads on the tire caused it to pull to the right. After the test drive was over I was able to see the CarFax and dealership documents for the Fiat 500L. They had made a large note in the paperwork that the front-right tire was different, which goes against Jose's ignorance of the fact. Their paperwork also passed the car in all categories, including whether it pulled or not. I asked about this and Jose said someone in their service department must have messed up. The CarFax had the car being serviced in North Carolina throughout its lifespan, at least once a month. The car was "serviced" at a different location than normal on October 5th, 2015. This was the same time that Hurricane Joaquin was devastating the Carolinas. Massive flooding occurred during this period, which would probably account for the rust. Jose was not able to comment on whether it was affected by the storm. I don't know anything about cars, but if I can figure this out in the week that I've been shopping there's no excuse for a dealership to claim ignorance. The car was a manufacturer buy back only for a "turbo failure" which could not be recreated. Obviously something was going on here, and with the price at $9,800.00 it was obvious that they wanted this car gone. Driving to and from Dane County Auto took 3 and a half hours that day, not counting the hours spent at the dealership. I do not doubt that other people have had a good experience at this dealership. After my experience I would not suggest anyone make a long trip for a used vehicle at this establishment. I spoke with Tony, Tina, and Shayne today about my visit and they were very accommodating. They listened without trying to invalidate my experience. Shayne even offered to send me gas cards to make up for my time, which I truly appreciate and also shows that the higher-ups are willing to work to make their dealership great. I am now completely turned off from buying a used car. More

Great dealership. Works the numbers for me and gave me reasonable rates on my trade. And lower my payment. Great people. Really considering a second for my wife. Cause Works the numbers for me and gave me reasonable rates on my trade. And lower my payment. Great people. Really considering a second for my wife. Cause they help us out. More

Very helpful The whole team at Dane County Auto was very helpful and got me into a new vehicle in no time. The transition was easy and clean, they are not here to The whole team at Dane County Auto was very helpful and got me into a new vehicle in no time. The transition was easy and clean, they are not here to wheel and deal. Very straightforward. More

No Games I saw the truck I wanted to check out on the Dane County Auto ad on Craigslist. The vehicle looked as good in person as it did online. I dealt wit I saw the truck I wanted to check out on the Dane County Auto ad on Craigslist. The vehicle looked as good in person as it did online. I dealt with Rubin Gonzalez and liked his straightforward honest style,not pushy at all. Shayne Miller found a fair finance package that worked for me so we made the deal. I was happy with the entire process from beginning to end. I'd recommend them to anybody. Thanks Again More

Great first car buying experience! Would recommend them to anyone looking to buy a vehicle! Codey, Don, and Shayne were all very helpful and definitely put the customers first. I left v Would recommend them to anyone looking to buy a vehicle! Codey, Don, and Shayne were all very helpful and definitely put the customers first. I left very happy and had a great first car buying experience! I love my car! More

New Jeep owner I had been looking for some time to find just the right Wrangler that fit what I wanted. I came across just that searching Dane County Auto's website I had been looking for some time to find just the right Wrangler that fit what I wanted. I came across just that searching Dane County Auto's website. I went in on a Saturday and met with Codey. He set me up for a test drive and of course I fell in love right away. Codey and Shayne worked to get me the deal that I wanted and I couldn't be happier. Thanks guys. I'll certainly be back. More

Great Experience By far the easiest and best car buying experience I have had. The team was very helpful, informative, friendly , and easy to work with. I would defin By far the easiest and best car buying experience I have had. The team was very helpful, informative, friendly , and easy to work with. I would definitely recommend them to others in the future. Thanks again Shayne, Ruben, and Codey. More

Friendly and good prices Staff was pleasant and eager to help out. Answered questions honestly and did went at a reasonable pace. Did not push too much. Good prices overall on Staff was pleasant and eager to help out. Answered questions honestly and did went at a reasonable pace. Did not push too much. Good prices overall on used inventory and contacted us when new arrivals came in of what we were looking for. More

First time customer. I was a first time customer to Dane county auto and everybody was patient and wonderful. I never once felt pressured or that I needed to make a quick I was a first time customer to Dane county auto and everybody was patient and wonderful. I never once felt pressured or that I needed to make a quick sale. Jose came in on his day off to accommodate the day I was available. Financing was patient with me and did the best he could to get me a great interest rate. More

Great service! The last time we bought a car at Dane County Auto, we never thought we'd be back. However, the service department (Mark) won us over during the next The last time we bought a car at Dane County Auto, we never thought we'd be back. However, the service department (Mark) won us over during the next 2 years, and we thought we'd give it another chance. Now that it's under new management, the sales team exceeded our expectations. David and Shayne were easy to work with, made the process efficient, and answered all our questions. Seems like a given, but from our past experience it is most definitely not! We appreciate the turn-around in customer service and are happy to see it's a much better run dealership. More