Van Horn Chrysler Dodge Jeep RAM of Stoughton

Misleading Ad Not sure how people here got conned by this dealership. Found what I thought was the perfect car for my son. Went out of my way to make the deal happe Not sure how people here got conned by this dealership. Found what I thought was the perfect car for my son. Went out of my way to make the deal happen before they sold the car from under me. Drove from Chicago to sign the papers and drive home with it and when we got there, the vehicle was not as advertised. Two times on the ad it says moonroof and guess what? No moonroof on this car. Then the sales manager has the ignorance to tell me there is a disclaimer on the ad that allows them to lie and falsely describe cars to draw in customers and sell them cars they don't want. What a scam they are running. More

They outright lied to us. We were interested in 2 used cars that were listed here, made an appointment to see them, and drove 2.5 hours to see them, only to find out that they We were interested in 2 used cars that were listed here, made an appointment to see them, and drove 2.5 hours to see them, only to find out that they don’t have either of them and apparently sold them some time ago. The woman we talked to on the phone actually put us on hold to make it look like she was checking to make sure both cars were there, assured us they were, and it was a flat out lie. Go anywhere else but here. More

10.5 Hour Tire Install 12/31: 60k mile check-up, includes oil change and tire rotation. Bought four new tires and made an appt for 8am on 1/21 to install them. 1/21: Arriv 12/31: 60k mile check-up, includes oil change and tire rotation. Bought four new tires and made an appt for 8am on 1/21 to install them. 1/21: Arrived at 7:50 for 8am appt. Bob checked me in, asked when I'd like my truck back. I said as soon as possible, thinking it shouldn't take long to put four tires on. Departed in loaner vehicle. 9:30am: Received a call from Bob asking if I had my lugnut key. I said no, it should be in the glove box. He asked if I had my tires rotated recently. I said yes, you guys did it a couple weeks ago. He said ok, we'll look around for it. 12:30pm: I called for an update because 4.5 hours for tires seems a little excessive to me. I was told they ordered the wrong tires and they had to place a new order but the tires will arrive today and be installed. 4:50pm: I called again for an update. Spoke with Bud this time. He said the tires arrived at 2pm and they began working on them around 4. They have two guys working on it and it should be done around 5:30. 5:50pm: I called back, again. Spoke with Bud. He said they were just about to take the truck off the rack. 6:30pm: Truck was finished and in my garage. Pro's: Bud was very apologetic and sincere, drove my truck to my house and retrieved the loaner, he also comped a portion of the install. Cons: Other than the lugnut issue there was no communication unless I initiated it, even though there were complications. I had an 8am appointment but service didn't begin until 9:30, which makes me wonder why even have an appointment. New tires arrived at 2 but work didn't begin until 4. That's 3.5 hours, in my mind, where work could've been done. Overall: Good people, as usual. Good quality of work (once it began), as usual. 10.5 hours for new tires is unacceptable. Misplacing my lugnut key from one visit to the next is not okay. More