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Van Horn Chrysler Dodge Jeep RAM of Stoughton

Stoughton, WI

4.8
572 Reviews

1411 U.S. 51 North

Stoughton, WI

53589

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Showing 572 reviews

April 23, 2019

First Time Car Buyer They were great. We drove 2 hours and let us take our car home that night. Otherwise they would have even delivered it. Great prices and great people. More

by Dessae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
April 09, 2019

Very nice sales people Wade was great to work with. Friendly and courteous. Responded right away when we had questions. He worked with us to get a price e we needed. More

by Sheila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade
April 03, 2019

GOOD PRICE FOR QUALITY VEHICLE I GOT A QUALITY VEHICLE AT A GOOD PRICE AT VAN HORN. MY SALESPERSON PAUL DID AN EXCELLENT JOB EXPLAINING ALL MY OPTIONS. I APPRECIATED EVERYTHING TH More

by Marko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PAUL BRADLEY
March 30, 2019

Excellent service Excellent customer service. I’m a very please customer and this is where I purchased my vehicle so I preferred to bring it to this location for serv More

by Happy Ride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
March 28, 2019

Aaron was extremely helpful and informative. Aaron was a pleasure to deal with. He was very informative and made the process of buying a new car a pleasure. Great customer service by all the peop More

by Mmiz27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Newton, Don McCosky, Sam Klein
March 26, 2019

New Car Purchase The sales team was friendly and had answers for all of my questions. They approved my loan in advance to make the sale quick and easy. More

by Peugh26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Bradley
March 11, 2019

Good experience Aaron really worked with me to get the vehicle and price I was looking for and Don as well. Their finance people got me an excellent rate. More

by Bill4x474
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron and Don
March 08, 2019

Great service, nice people. Put me in a good deal. I went to this dealership to buy a used car. The sales rep went online and found me some great cars I didn’t see before. Then he found me a new 2018 J More

by Charlie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Bradley
February 23, 2019

Misleading Ad Not sure how people here got conned by this dealership. Found what I thought was the perfect car for my son. Went out of my way to make the deal happe More

by 76Elite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron, finance manager
Feb 25, 2019 -

Van Horn Chrysler Dodge Jeep RAM of Stoughton responded

I apologize for your experience with us, that is certainly not typical. To address the sunroof concern, after looking at the vehicle pictures and description I can see you're talking about. We uploaded the wrong vehicle description by mistake. It’s more of a simple mistake as opposed to a blatant deception. We will be coaching our employees better when it comes to verifying descriptions with every vehicle online. I can understand your frustrations with the sales manager’s comments at the time and he has been talked to about how he needs to empathize with your situation and better word his responses in the future. Again I apologize for your less than ideal experience, that is certainly not how we want our customers car buying experience to be. I appreciate your comments as they only help us improve as a company. Please reach out to Justin Stanford, our FCA Platform Director at jstanford@danecountyauto.com if you have any other future concerns. Thank you for considering Van Horn.

February 11, 2019

Helpful, knowledgeable staff Great staff from Paul in sales, Don, sales manager and Katelyn, finance manager. Everything went smooth for our purchase. All our questions were answ More

by coachmsb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
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