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Van Horn Chrysler Dodge Jeep RAM of Stoughton
Stoughton, WI
570 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 570 reviews
June 12, 2019
We walked out We drove 2 hours to get to this dealer, they had the perfect car for us, we drove it and loved it and were ready to purchase the vehicle. Then came t We drove 2 hours to get to this dealer, they had the perfect car for us, we drove it and loved it and were ready to purchase the vehicle. Then came the sales pitch, which began with 'What can i do to put you in this vehicle TODAY". I should have known then it was going to be a negative experience but we loved the car so we persevered. We also persevered through what came down to being berated by the sales person and having to wait while he 'talked to his manager' and walked away from us 3 times to consult about the price. He asked me what I'm looking to pay, when I said my number he asked me repeatedly and borderline insultingly where I got that number. When i explained I did some research and used KBB pricing for purchasing that vehicle in excellent condition, I was told that they don't use KBB and that no dealer uses KBB. Ironically, when I visited the website tonight and looked up the car the very first sentence in the DEALER DESCRIPTION says "Priced below KBB Fair Purchase Price!" We were 1200 dollars away from owning the car we wanted, The price I gave them was actually the price the dealership had the car initially listed at in April 2019 - not 2 months ago, but they refused to meet that price citing some inspection and cleaning they did as a dealership to the car after receiving it. We ended up walking out when the manager came out and told us again they don't use KBB and that they would never meet the price we were looking for. All in all it was a terrible experience and instead of us leaving and chatting about the car we just bought over dinner we left and chatted about how awful that experience was. Very disappointing. More
by Madcat2019
Employees Worked With
Paul,
June 09, 2019
Great buying experience, will definitely buy from here again I drove almost 2 hrs from IL to buy a used Dodge Durango R/T. I dealt with Chris Craemer the whole way. He was very timely to give me the feedback on I drove almost 2 hrs from IL to buy a used Dodge Durango R/T. I dealt with Chris Craemer the whole way. He was very timely to give me the feedback on the vehicle and answered every question I asked, even going as far as explaining some things I wouldn’t have even thought to ask. My wife and I were treated very well, Chris was a real pleasure to deal with. He stuck around late on a Friday after closing hrs to tell me more about the car. Love the car, I’d recommend Chris and this dealership to everyone. This is the first place I’ll look when I buy my next vehicle! More
by Very Happy Customer
Employees Worked With
Chris Craemer
June 04, 2019
Vehicle purchase Great smooth vehicle purchase. Very friendly, helpful, & competent. Lifetime oil changes is a big deal. Stop in and take a look around at their in Great smooth vehicle purchase. Very friendly, helpful, & competent. Lifetime oil changes is a big deal. Stop in and take a look around at their inventory More
by Steve
Employees Worked With
Paul
May 24, 2019
The best and easiest car buying experience. My whole car buying experience was less then 2 hours. Katelyn my salesperson, was very helpful and knowledgeable. There was no pressure to buy. They g My whole car buying experience was less then 2 hours. Katelyn my salesperson, was very helpful and knowledgeable. There was no pressure to buy. They got me in and out with the best car. I will come back to buy my next vehicle there. More
by Car guy jp
Employees Worked With
Katelyn Macaulay
May 18, 2019
Quick easy purchase, Top notch at all steps We were able to stop in, test drive, then narrow down the options we wanted in a Ram 1500 in minutes. Paul knew the truck well & was able to guide us We were able to stop in, test drive, then narrow down the options we wanted in a Ram 1500 in minutes. Paul knew the truck well & was able to guide us to the best truck for the money. We had tried at another dealer the previous weekend & left with too many choices, not fitting our price point. Van Horn was thousands lower & not a hard sell on accessories or fabric & paint protection like some. We finalized a deal & just had a short wait for detailing prep of a truck with 14 miles on her! More
by Dale Constantin
Employees Worked With
Paul, Don, Sam & two service writers
May 09, 2019
Thorough and enjoyable Employees are very professional yet personable too. They are very informative and easy to relate to. We have dealt with this dealership for years and Employees are very professional yet personable too. They are very informative and easy to relate to. We have dealt with this dealership for years and will continue to. More
by Buckwheat
Employees Worked With
Reuben and Sam
May 09, 2019
Best car buying experience This was the best car buying experience I have ever had. Dennis was extremely nice and patient. He wasn't pushy at all and did everything in his power This was the best car buying experience I have ever had. Dennis was extremely nice and patient. He wasn't pushy at all and did everything in his power to get me in the vehicle that I wanted. There is no other place to get a car in my opinion. More
by Anonymous101
Employees Worked With
Dennis
May 01, 2019
Great attention and personal touch Very personable and nice people. Sam, Paul, Don and the entire staff was very patient in our process and extremely helpful. We had a few things to w Very personable and nice people. Sam, Paul, Don and the entire staff was very patient in our process and extremely helpful. We had a few things to work through on our lease and the staff was very helpful and stuck with us through the whole process. Thank you! More
by ahrodey
Employees Worked With
Sam, Paul, Don, Katelyn
April 23, 2019
First Time Car Buyer They were great. We drove 2 hours and let us take our car home that night. Otherwise they would have even delivered it. Great prices and great people. They were great. We drove 2 hours and let us take our car home that night. Otherwise they would have even delivered it. Great prices and great people. More
by Dessae
Employees Worked With
Paul
April 09, 2019
Very nice sales people Wade was great to work with. Friendly and courteous. Responded right away when we had questions. He worked with us to get a price e we needed. Wade was great to work with. Friendly and courteous. Responded right away when we had questions. He worked with us to get a price e we needed. More
by Sheila
Employees Worked With
Wade
