Van Horn Chrysler Dodge Jeep RAM of Stoughton
Stoughton, WI
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Your service department is excellent, they’re always very cordial and very easy to work with. Bob is well-informed and very familiar with My vehicles. Dave and Lucas have all always also provided excellent s cordial and very easy to work with. Bob is well-informed and very familiar with My vehicles. Dave and Lucas have all always also provided excellent service More
My second time at dealership.Very courteous- will be My second time at dealership. Very courteous- will be back for service and any new vehicles needed in the future. We get service in Stoughton and bo My second time at dealership. Very courteous- will be back for service and any new vehicles needed in the future. We get service in Stoughton and bought the Traverse in Newhall Ia. More
We purchased a 2017 Toyota Tundra in April. When we test drove it we noticed the brakes had issues, and they 'fixed' them for us, and after second test drive we decided move forward. In the summer we notic drove it we noticed the brakes had issues, and they 'fixed' them for us, and after second test drive we decided move forward. In the summer we noticed a squeak with the brakes and took it in for them to check. They said nothing was wrong, probably moisture causing the squeak. This month (December) we noticed it shuddering when braking on steep inclines. (we haul our travel trailer and live in it full time) Took it to a shop only to find that the brakes are a complete mess; rusted; rotor was concave; hardware a mess. Van Horn did NOTHING to the brakes. We had over $1200 worth of repairs that needed done, and the rust was so bad they couldn't get the pins out of the pads. It is completely obvious that Van Horn didn't do anything to the brakes, having looked at them TWICE. They were fully aware that this vehicle was going to be pulling our new home and we needed it to be sound. Lesson learned, we should have had a mechanic go over before we purchased. I contacted Van Horn privately to give them a chance to respond to us, however since they have not, we are going public with our review. BUYER BEWARE, and have a different mechanic check out your used vehicle before buying from Van Horn. More
I brought my car in for brake work and new wiper blades to be installed. I left with expectations fulfilled and then some. Roy was great, as always. Thanks! to be installed. I left with expectations fulfilled and then some. Roy was great, as always. Thanks! More
Dennis was awesome to work with. Answered all my questions and explained anything I was not familiar with. He was helpful without being pushy. Ended up with a practically brand new, used 2019 Ram Li questions and explained anything I was not familiar with. He was helpful without being pushy. Ended up with a practically brand new, used 2019 Ram Limited for an amazing price. On day of delivery, they had it all gassed up, cleaned up and ready to roll. Was my first vehicle through Van Horn and I am impressed, so far. More
Wow, I am vary happy with Ryan and Shane’s exceptional service, Ryan went above and beyond as our salesman, I will recommend him to my friends and family! service, Ryan went above and beyond as our salesman, I will recommend him to my friends and family! More
Bob in the service department is always warm and friendly. He is upfront about charges and costs of service and always communicates this with the customer. I feel safe and trusting leaving my vehicl friendly. He is upfront about charges and costs of service and always communicates this with the customer. I feel safe and trusting leaving my vehicle with the service department at Van Horn in Stoughton. More