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Van Chevrolet Buick GMC
Scottsdale, AZ
1,885 Reviews
Our experienced sales staff is here to share its knowledge of the Chevrolet and GM Brands with you. As a leading dealership we also carry a fine selection of used cars and trucks. Need service? We are also a leading GM and Chevrolet service facility with the latest technology in repair and restoration and inventory of parts.
We pride in offering our customers a relaxed and pleasurable car buying experience and have been doing it for many years and will continue to serve the communities of Scottsdale,Paradise Valley, Tempe, Mesa, Phoenix, Gilbert, Fountain Hills, Chandler, Glendale, Peoria, Apache Junction, Sun City, El Mirage, Surprise, Avondale and Goodyear.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,885 reviews
November 03, 2022
Lemon dealer. Promised to fix. Then they would not. Reported to salesman with in 14 days of purchase. Said to bring it in when we agreed. Then I left it for a Promised to fix. Then they would not. Reported to salesman with in 14 days of purchase. Said to bring it in when we agreed. Then I left it for a week. Nothing was done. Manager was rude, argumentative, and totally disrespectful. Would not fix it and even called me after I dropped it off to turn around and bring him gas for my car. Horrible nightmare. Motor mounts was broken when they sold it to me. Could at least sold me the correct warranty to have it replaced immediately. I will never refer them to anyone. I was a single young women they could force, manipulate, be very hard to tell no to. I tried leaving to go to another dealership. The salesman stood in front of me telling me all negative things trying to chorus me into staying. So I did, being vulnerable, target in a very bad situation with the car I traded in with. I had somewhat bad credit. I was not allowed any other car option than the Fiat they showed me. Said that was all my credit would work with in the sale. I called an verbally spoke to salesman with in the 14 days after purchase. He said the planned day to bring was ok no problem. He did not say you need to bring it today. He allowed me to wait 2 weeks later to physically bring it in to be fixed. I did. The manger of the service department was rude, did not even give me a slip that legally proved they even looked at it the whole week it was left there. He argued I didn’t bring it in soon enough for them to be obligated to fix. I said you clearly sold me a car with an expensive issue. I called as soon as possible and salesman agreed to fix. He said you did not speak to me. I also answered I was unaware that I had to. I dropped it off. Yes gas was low. I was ten mins away from the dealership, he asked me to go get him gas and bring it to him for my car. I was in shock! Never had anyone fixing a car I owned call and ask me that. For it to be well known dealership to do this was extremely unprofessional, rude, selfish, undermining, and strange to me. I priced the motor mounts after he directed me to the Fiat dealership to fix. The repairs being $800 dollars. I was very upset. I was already paying 28% in interest on my loan and payments were $454. Was never told the whole time I needed Gap Imsiramce until half way through signing documents for the sale. Later realized I would be upside down in the car, I contacted a lawyer, he asked me if I had it in writing they would fix it during the 14 day legal period after purchase. I said no I do not. Did not know I needed to. I thought I could trust there words. I contacted News 15. Got a case manager whom at first picked up my case. Later to tell me the salesman or anyone at Van Chevrolet would not come to the phone. Nor did they call back. She kept my case open for a month, then later proceeded to explain if they do not talk to me or return my calls unfortunately we cannot help you. I tried everything. Now I am writing my review on how horrible they forced me into purchasing a car that had major issues with no other car option to buy. More
by dubs.angela4
Employees Worked With
Used car salesman, and manager over their service department
November 01, 2022
Mike is incredible. He is a true professional that goes way above and beyond the call of duty. He is friendly, professional, knowledgeable and just plain AWESOME! He is He is a true professional that goes way above and beyond the call of duty. He is friendly, professional, knowledgeable and just plain AWESOME! He is not the typical pushy sales person. He will do whatever he can to get you into the car you want and will certainly go the extra mile. Mike display that can do attitude and had incredible patience. He works well with his entire team at Van Chevrolet. I strongly and highly recommend Mike and Van Chevrolet! A truly great sales experience. Thank you Mike and thank you Van Chevrolet for restoring my faith in buying a new vehicle. Mike is everything that you would want when looking for a sales professional to buy your new or used car!!! More
by Louistrc
October 08, 2022
Van Chevrolet has been my only chevy (GM) dealer I've enjoyed in the valley of the Sun for the past 3 vehicles purchased! Three Trucks Silverado Z71 4x4/20 19 & 2022 ZR2 Colorado trucks all serviced ther enjoyed in the valley of the Sun for the past 3 vehicles purchased! Three Trucks Silverado Z71 4x4/20 19 & 2022 ZR2 Colorado trucks all serviced there by Jacob T. and the go to Justin Cerreta he is the definition of customer service! knowledgeable, efficient and friendly! His outstanding customer service its simply tops! He timely returns calls and positive attitude is a lost art some should learn from him... head to Van if Chevy/GM products! More
by jonncorey43
Employees Worked With
JUSTIN CERRETA , Charlie Martin, Sean Vanderhoofven
October 05, 2022
Beautiful cars. Keith Maldonado (used vehicle director) and Sam Englar (salesman/pre-owned cars) were friendly and helpful. I am a disabled U.S. Navy veteran. My new Keith Maldonado (used vehicle director) and Sam Englar (salesman/pre-owned cars) were friendly and helpful. I am a disabled U.S. Navy veteran. My new/used car needed some service repair which they offered to perform (Greatly appreciated!) and Keith & Sam hooked me up with a loaner vehicle, which I really needed. I am very pleased with Van Chevrolet. More
by thevoice4all
Employees Worked With
September 18, 2022
Really enjoyed working with Michael. He was great at communicating and kept us in the loop throughout the process. Did a great job at locating the vehicle we wanted He was great at communicating and kept us in the loop throughout the process. Did a great job at locating the vehicle we wanted More
by apietrasiuk
Employees Worked With
September 17, 2022
It’s the people you do business with that makes the dealership. Michael Rybicki has always gone above and beyond and always delivers results! dealership. Michael Rybicki has always gone above and beyond and always delivers results! More
by Darrell
Employees Worked With
September 11, 2022
I’ve been trying to reach a manager for a week, I’ve left numerous messages & voicemails to no avail. Absolutely the worst customer service ever. I had more help than I needed when purchasing my Yukon &!they numerous messages & voicemails to no avail. Absolutely the worst customer service ever. I had more help than I needed when purchasing my Yukon &!they had no problem taking the $34,000 I paid in cash for it. They sold me a vehicle knowing it had defective tail lamps & now all I get is silence from them. They can’t say they didn’t know, I didn’t look very hard & discovered all 2015 & 2016 Yukons had defective tail lamps. I bought an extended warranty that’s useless , so I’ve got to sink $1,900 to be legal driving my Yukon. I noticed something that looked like condensation in the tail lamp & thought it would just dry out. Wrong that’s one of the major clues of the 2015 defective tail lamps. I shouldn’t be responsible for this defect but I’ve yet to have anyone call me back. I had one guy on the phone that said it’s easier to come in. I live almost 2,5 hours away in Northern Az. He said that sucks for you. Are you kidding me! When I call I get transitive & time again to reception. Van Chevrolet is the worst!! More
by dkbills71
Employees Worked With
Jordan ?
August 25, 2022
Scott is all business and gets the job done quickly and efficiently! Very professional and easy to work with. Highly recommend working with Scott and the team at Vans. efficiently! Very professional and easy to work with. Highly recommend working with Scott and the team at Vans. More
by Fireironllc
August 14, 2022
Scott is the best! After my husband and I purchased several cars from Van and worked with Scott, I knew exactly where to go when my dad needed a new car. Scott was pati After my husband and I purchased several cars from Van and worked with Scott, I knew exactly where to go when my dad needed a new car. Scott was patient and thorough in making sure my dad was comfortable with the new car he was buying. Got him everything he was wanting and it was a painless experience. Thanks to Scott and the team at Van Chevrolet!! More
by Michelle.gaffney
Employees Worked With
August 11, 2022
Every one was nice and fast . Very helpful . This was the best car buying experience we have ever had. Very helpful . This was the best car buying experience we have ever had. More
by Bjgarcia32
