Van Chevrolet Buick GMC

Avoid the Incompetence My son asked me to co-sign a car loan for a 2017 Jeep Cherokee. After a test drive he started the loan process and My credit recieved "4 Duplicate Har My son asked me to co-sign a car loan for a 2017 Jeep Cherokee. After a test drive he started the loan process and My credit recieved "4 Duplicate Hard Inquiries" over 2 days only to find out that the car was already sold. They dealership then tried to "switch" him to a less desireable vehicle and he walked. It is obvious the dealership went loan shopping" and it wasn't until several months later during the refinance of my home mortgage that I uncover the affects of their incompetence. More

UNPROFESSIONAL LIARS WHO ARE ENDANGERING THE PUBLIC ! UNPROFESSIONAL LIARS WHO ARE ENDANGERING THE PUBLIC ! I contacted them about a very very specific vehicle. I communicated with a sales manager wh UNPROFESSIONAL LIARS WHO ARE ENDANGERING THE PUBLIC ! I contacted them about a very very specific vehicle. I communicated with a sales manager who made a sales appointment for me with another sales manager. I told them that I was a physician who is practicing during the pandemic and that my time was EXTREMELY limited ,as I am constantly working and exposed. I told the manager that my kids aren’t even staying with me in the same house to avoid contamination only to arrive AND NO CAR WAS THERE. They had me scheduled to see a totally different car. On top of that every person I came into contact with WAS NOT WEARING A MASK. They tried to shuffle and delay to figure what happened while nobody was wearing a mask. I saw what was happening and walked out in a big huff. I wasn’t going to wait there while some salesman potentially infects me to tell me a lie and an empty apology for wasting my time. I let them know I was going to leave a negative review for lying to me, wasting my time, putting me at risk, and the insanely unprofessional behavior by 2 managers. I drove 64 miles round trip and wasted the only day off I will have for at least 3 weeks to see no car and to be greeted by staff that who are not wearing masks indoor with no circulated air. Oh but the manager did put one on as he approached my car to stop me from leaving. I am in awe at the sales tactics of this place. This is literally the type of dealer that makes customers despise dealerships . My experience there will drive me to do business with online car sales and hope places like this go out of business as the market shifts with Covid 19. The manager came out and tried to tell me that the car was on a truck in the back ( another lie because these trucks don’t sit parked over the weekend with cars on them. They drop them off and go ) only for me to arrive home to find the same car ( literally ) listed for sale at another dealership. So essentially these lying dealerships are padding their inventory because, although we are in a severe pandemic, they sold most of their inventory. So essentially they will lie to you to try to sell you a different car or just lie to you until the car arrives or can be sourced from another dealership. I specifically contacted a manager because I was trying to avoid wasting my time. I WOULD NEVER DO BUSINESS WITH THEM. What made me really upset is when you look at their Yelp reviews there are several other complaints from local residents who had the same tactic applied. THIS DEALERSHIP IS A DISASTER! There are complaints on everything from the exact tactic that was employed on me to sleazy financing tactics. BUYER BEWARE More

The salesman Pablo that assisted with my purchase was pushy and did not ensure that I left the dealership confident about my purchase. Not only that but when I had to return the vehicle a week later, due pushy and did not ensure that I left the dealership confident about my purchase. Not only that but when I had to return the vehicle a week later, due to a change in the original terms and structure, I was advised by my salesman Pablo that the finance Dept would refund my $2000 down payment within the next 3-5 business days, they also provided a written agreement that i requested and signed stating that this would be done. Not only was the money not returned to my acct but when I reached out about the refund I was told that it had not been processed and would be done same day, this was also not done. When I came into the dealership to find a solution I was told there was nothing they would/could do and to pretty much xxxx off and wait for the refund to possibly hit my acct within the following week. To say I had a bad experience at this dealership would be an understatement. More