Van Chevrolet Buick GMC

The following review is regarding my sales experience. After that long winded review , I will give honest feedback on service department as well. Sales: (See latter part for updates) Iwould have to cautio After that long winded review , I will give honest feedback on service department as well. Sales: (See latter part for updates) Iwould have to caution anyone choosing to purchase a vehicle from Van Chevrolet to pay very close attention to financing terms and total cost of vehicle. The pandemic was even used as a tool as to why I may not get the incentives offered on website!” These trucks are going for full asking price” type of thing! I did not have the best experience here. The staff was friendly enough but like a friend that may or may not have your best interest in mind. The whole process was very unorganized in my opinion and tales of my truck coming in by rail got old. Like the case with a previous reviewer “EM” on this website, the truck I showed up to deal on was not there and in “extended inventory” whatever that meant. Any financial errors made to the contract were always in the dealerships favor and by large amounts. The “I don’t know why we can’t give you answers”responses were joke given such a well established business! I am guilty of not paying close enough attention to all of the moving parts involved with the purchase. I was guilty in assuming a level of trust and integrity could be had. I would highly recommend that if you are going to pay $495 for window tint, ensure you are getting 5 windows tinted and not just the driver and passenger door and not just privacy glass! I feel the teams are well insulated from each other or play that card intentionally. Very ambiguous answers when discussing discrepancies with dollar amounts. Having to sign and resign contracts for errors is unprofessional after two times and seems intentional as well. Given the opportunity I would definitely go elsewhere. BUYER BEWARE! Good news is I did get a nice truck after the negative experience. If anyone wants documented proof reach out to me. Good luck! Update: Owner response was to contact Becky or Anna in customer service (haha see this “robot” reply on most negative experiences! Why don’t they reach out and call us? They have our information!!)Well I did and got Becky’s voicemail over a week ago. I left a message and have yet to receive a call back. Sounds like an easy reply was made to satisfy the public audience reading this. I’ll update if I receive a phone call.update 9/10 still no call back 😁🤭what a joke! Update 9/23 no phone call from Becky or Anna to address my concerns as stated BUT I did just get a call from Nick asking ifI was still interested in buying a 2020 Silverado from Van Chevrolet....uhhh dude I did and would not again thanks! (12/13/20 no contact from dealership to talk about my experience but I did not assume they would. So far the service dept has not returned my call (Daniel Sanchez) after I left a vm for service figuring they may run different than sales. Also no email response 🤦‍♂️. I would also suggest because I wish I had the presence of mind that when if you agree to warranty, mine was 100k. Ask that the warranty begin after the factory warranty ends at 36k or reduce the price by 34% since that’s what GM is covering during the 100k extended warranty. No sense wasting money for double coverage the first 36k.12/14 Van service department is just as bad as the sales experience! Unfriendly, took over two hours to get my oil changed and tires rotated and yes I had an appointment. They lost my valve stem caps (after market) second time. When I received the survey after the experience I gave them first chance to reach out and I asked them to call me for feedback and they never did. Such a joke! I would stick to my recommendation to stay away from Van Chevrolet! Service I have had my truck serviced here several times the thought is service shouldn’t be scored with sales. The service experience is rapidly approaching the same poor rating. I have not had but probably 1/4 of my appointments actually go through. Most of the time I get there after doing either a phoned in appointment or an appointment booked online. They always seem to get lost and the customer suffers. This week I tried to book an alignment after getting it check last week while in service. I called twice first of the week and left a message for John Felt for the target of getting an alignment this morning. Left a message, not one call back and I am still in need of an alignment. I guess for the most part business must be too good to not want my business or serve the customer. I will have to go elsewhere. I’m not saying all was negative, but the positive was very few and far between. I’ve experienced what service should be when I take my Infinity into the Infinity dealership for service. My truck gets jealous. I wish they serviced GM. Decide for yourself. This is my honest review and my experience. Convince me otherwise Van. More

Classic bait and switch dealer. Advertise a use vehicle at a good deal, send photos when requested, show up to see and somehow it was "sold just the day before, but we have this new one.... " Dont trust at a good deal, send photos when requested, show up to see and somehow it was "sold just the day before, but we have this new one.... " Dont trust More

Had recall for my avalanche . Made an appointment for 8:15 am. Marco Lucero handled my service and said it will be done early afternoon, 1-2, and he will call me. I never got a call, and i called at 4pm 8:15 am. Marco Lucero handled my service and said it will be done early afternoon, 1-2, and he will call me. I never got a call, and i called at 4pm. Marco said they are finishing up paperwork and are washing it now and come on by and pick up. Five minutes later, Marco called me to say my truck is ready. When i got there, Marco said they were just now washing my truck??? I waited 15 min and he said he would check on it. He said they were just now washing it and it should not be long. 15 min later, Marco drove up in a Volt and said here is your car. My truck was done when i got there the whole time, and my side mirror does not work anymore. Not a happy camper!! More