Van Chevrolet Buick GMC

I had a decent car buying experience. Eric and Steve were very professional and courteous in handling my deal and working within my comfort levels. The only unpleasantness I experienced was working with the very professional and courteous in handling my deal and working within my comfort levels. The only unpleasantness I experienced was working with the finance department i.e. Roman and boss in closing the deal. They were very aggressive in having me buy a service contract and would not take no for an answer. I felt highly pressured into making that addition to my payment and really felt that they would not close the deal without me agreeing to the upsell. While I did end up agreeing to the contract, in hindsight I have to say that my wishes were not honored. While I would recommend this dealership, it is with caution as the finance people are not as friendly or courteous as the sales staff. If you were to get Roman as a finance person, I highly recommend to pass him up for the next person. More

I had a one year old car that I wasn't very happy with. Actually I was quite happy with the car, but not a bit happy with the German company that built it. I always wanted a Camaro but the convertibles we Actually I was quite happy with the car, but not a bit happy with the German company that built it. I always wanted a Camaro but the convertibles weren't available when I bought my car, so I decided to look into trading for a Camaro. I talked to Ron and Rich when I first came in. I drove 2 cars on a decent length test drive. Then Ron introduced me to Bryan who is a New Car Sales Director. I knew I'd lose a lot of money on my car, but they offered me a better deal than I expected. Through the entire process everyone was pleasant and respectful. They obviously wanted to sell a car, but there was no high pressure. The next day Ron actaully brought the car to my house so I could make sure it fit in my ridiculously small garage and then I bought it. Cody, the Finance Manager, is a real nice guy to talk to and, again, no pressure. Overall, this was an extremely pleasant car buying experience. More

My Experience at this dealership has always been exemplary. We have done business with Van Chevrolet in Scottsdal for years! Management really must pay special attention to having just the right ind exemplary. We have done business with Van Chevrolet in Scottsdal for years! Management really must pay special attention to having just the right individuals on staff to represent the dealership! Today's experience was no exception! Our salesperson, Eric Francisco was extremely courteous, answered all our questions and delivered expedient, quality customer service throughout the entire process. He followed through the process by showing us how to work our OnStar and actually helped with the setup of our navigation system. We would recommend him to our friends and family. Also, our finance representative, Jennifer Graziani was delightful to work with-very personable and knowledgeable with financing and warranties! Also, a special 'THANK YOU to Chuck Mullins for always stopping over to visit with my husband and myself when we are in his dealership! Great people, great pricing....accommodating and a real pleasure to work with! Thank you from our whole family to th Van Chevrolet family!!! More

Eric Francisco worked very hard to help me with a new car and payments that I could afford. He worked on a deal for me before I ever showed up at the dealership so this car buying experience was the easiest and payments that I could afford. He worked on a deal for me before I ever showed up at the dealership so this car buying experience was the easiest I have had to date. Really appreciate all the people involved that worked hard to come up with a deal that I could live with. More

We where at Van Chev. for service for our 2002 Trail Blaser and the Wife was looking at the Traverse.It look like it would fit our needs. A week later Eric Francisco call and we talked about a deal that Blaser and the Wife was looking at the Traverse.It look like it would fit our needs. A week later Eric Francisco call and we talked about a deal that sounded good. We talked several times after that and I was not sure if I would go with a purchase.Eric call several times more and I finaly decided to set down with Eric. The deal he presented was to good to pass up. We purchased a 2011 Treverse. I have to be honest. This was the very first time that I purchased a vehicle and had no buyers remorse.I went home feeling good about the exsperence. In the past purchaseing a vehicle was worse then haveing routcanal.Eric is very professional.I have given him the name of our daughter to call. More

Eric was very reasonable and courtesy on negotiating a comfortable price range for my brand chevy cruze. Having a dealer who understands where I'm coming from, both coming from the east coast and having s comfortable price range for my brand chevy cruze. Having a dealer who understands where I'm coming from, both coming from the east coast and having same common interests\humor and regarding similarities in conversation provides a positive comfort level and trustworthy on buying a new vehicle. Also informative on the gadgets and technology on the car that I've never experienced is very helpful and more confident in using my car. Anyone interested in buying a new car primarily chevy i recommend van chevrolet and Eric Francisco with confidence to deal with. Thanks again More

We started looking for a new suv in early September. I had previously driven a Lexus LX470 and BMW X5. We test drove as many as 10 different cars. Chevy was our last stop and Eric introduced us to the Tra had previously driven a Lexus LX470 and BMW X5. We test drove as many as 10 different cars. Chevy was our last stop and Eric introduced us to the Traverse. We knew nothing about it but Eric was excellent at pointing out its many features and extremely spacious cargo space. We went for a test drive and loved the way it handled. We weren't in a big hurry to buy because we had cars to drive and it took 3 more visits back to Van Chevrolet and numerous questions answered by Eric before we drove away with our new Traverse LTZ! Eric made sure he called us regularly to check in or give us new incentives/rebate information. When it came down to buying we knew we wanted to go back to Eric. He made the sale effortless and even delivered the car to me because I had no other way to get there. He spent as much time as I needed to answer all of my questions, and I had a million. He also stayed past closing last night for an hour and a half and made sure that I know I can call him directly with any questions I might have. Overall it was a GREAT experience! Thank you Eric! More

I have been very satisfied with the service given me over the past few years. After a recent service I got another call from one of your sales people wanting to know if I might want to trade. I explained t the past few years. After a recent service I got another call from one of your sales people wanting to know if I might want to trade. I explained that I might be interested but given my past experience with other dealers the deal structure I wanted was very complicated and most would either not want to bother with it(trading in my 2002 Suburban and my 1998 Corvette for a new Tahoe) or would never get near my number to make a deal. Eric and Nick worked and worked the numbers using a new 2011 Tahoe (close out model) that was almost equiped like I wanted (I added 20" wheels and a DVD). Finally we were able to make the deal and everything fell into place. Everyone I worked with could not have been nicer, thoughtful and customer focused. You have a great team. More

My experience with Van Chevrolet was GREAT ~ Eric worked very hard to make the transaction go as smoothly as possible. I was looking for a very specific car, within a very specific timeline and Eric was ab very hard to make the transaction go as smoothly as possible. I was looking for a very specific car, within a very specific timeline and Eric was able to make it happen. Prior to working with Eric I was very leery of car sales people. Eric was patient and thorough. Working with Cody was easier then some finance managers. He too was willing to work effectively and within my timeline. More

I am in an open BK. I called this dealership to see if they could help me get into a vehicle and if they worked with the company that finances open BK. Nate said yes we do we set a time up for me to come they could help me get into a vehicle and if they worked with the company that finances open BK. Nate said yes we do we set a time up for me to come in. I got there and Nate talked to my Uncle and myself about what we were looking for. He walked away for a few minutes and came back with another guy. They guy asked if I had a cosigner. I told him no. He looked at my uncle and said isn't there anybody you can have co sign again I told him no. My uncle told him it wasn't possible. He spent at least five more minutes trying to convince me to have somebody cosign. He finally walked away. Then Nate brought Smiley over. Smiley told me I would never get an SUV and that they dont use the company I was looking to use because their rates are good or something like that. Told them I had been working with the company and just needed to find a newer vehicle with less milage. We asked them what it would take to get into a vehicle they said a down. My uncle said are you saying we would have to have like 5000 dollar down to get a vehicle they said yes. My uncle never told them we would put that down we specified multiple times that there was no down. Smiley had Nate show me a van which I told them I definitely didnt want and it was 4000 more than the Expedition I intially went to look at. They came back and said you have to 6800 down I got pissed at this point. Then they said I would 1500 down and a 15000 or less vehicle. Ok thats manageable now find me one. Nate brought another guy over and he said he would find me a vehicle and call the next day. They called 4 hours after the time they said I would get a call by and wanted to me to look at 12000 05 and 06 vans. I told them the night before it had to be 07 or newer. I went into the dealership livid at this point and Shawn came out. Told him my situation he said I shouldnt have been treated like that and he would get me into something. He had me look at these vans which werent clean yet were falling apart smelled horrible. As we were coming back from looking at them he showed me some vans that were ready to sell on their lot and asked if I would like them told him I wanted an suv hate vans he said he didnt blame me and would work on it. He told me to try a website and said any car on there they could get. We had to have one that I could finance and walk out the door after all fees for 20000 this meant 17000 or less. I called as soon as I got home and asked why I was able to find an 08 van for under 12000 in 30 seconds but his guys werent able to do that he apologized said he didnt know it wasnt right and he promised he would have vehicles on the lot the next day for me to look at. Well the next day came and went and nothing. I called the next day and talked to his manager told him what was going on and that I had found a vehicle. Shawn was supposed to call me right back of course nothing. Called the next day and he said oh I got your message I was busy with other customers. Then said I looked into more and you have to walk out the door for 12000. So I said I will think about it and hung up. That was Tuesday. Wednesday I went to Peoria Ford got a 2007 Expedition EL Eddie Bauer. I financed 20000 and am very happy. I called Shawn for 3 days after that and have not been able to reach him to tell him I will not be working with his dealership. Van Chevrolet is a joke. Their customer service is horrible. I will tell everybody I know what a horrible experience I had and can guarantee they will never get my business. More