Van Chevrolet Buick GMC

My experience with Van Chevrolet was GREAT ~ Eric worked very hard to make the transaction go as smoothly as possible. I was looking for a very specific car, within a very specific timeline and Eric was ab very hard to make the transaction go as smoothly as possible. I was looking for a very specific car, within a very specific timeline and Eric was able to make it happen. Prior to working with Eric I was very leery of car sales people. Eric was patient and thorough. Working with Cody was easier then some finance managers. He too was willing to work effectively and within my timeline. More

I am in an open BK. I called this dealership to see if they could help me get into a vehicle and if they worked with the company that finances open BK. Nate said yes we do we set a time up for me to come they could help me get into a vehicle and if they worked with the company that finances open BK. Nate said yes we do we set a time up for me to come in. I got there and Nate talked to my Uncle and myself about what we were looking for. He walked away for a few minutes and came back with another guy. They guy asked if I had a cosigner. I told him no. He looked at my uncle and said isn't there anybody you can have co sign again I told him no. My uncle told him it wasn't possible. He spent at least five more minutes trying to convince me to have somebody cosign. He finally walked away. Then Nate brought Smiley over. Smiley told me I would never get an SUV and that they dont use the company I was looking to use because their rates are good or something like that. Told them I had been working with the company and just needed to find a newer vehicle with less milage. We asked them what it would take to get into a vehicle they said a down. My uncle said are you saying we would have to have like 5000 dollar down to get a vehicle they said yes. My uncle never told them we would put that down we specified multiple times that there was no down. Smiley had Nate show me a van which I told them I definitely didnt want and it was 4000 more than the Expedition I intially went to look at. They came back and said you have to 6800 down I got pissed at this point. Then they said I would 1500 down and a 15000 or less vehicle. Ok thats manageable now find me one. Nate brought another guy over and he said he would find me a vehicle and call the next day. They called 4 hours after the time they said I would get a call by and wanted to me to look at 12000 05 and 06 vans. I told them the night before it had to be 07 or newer. I went into the dealership livid at this point and Shawn came out. Told him my situation he said I shouldnt have been treated like that and he would get me into something. He had me look at these vans which werent clean yet were falling apart smelled horrible. As we were coming back from looking at them he showed me some vans that were ready to sell on their lot and asked if I would like them told him I wanted an suv hate vans he said he didnt blame me and would work on it. He told me to try a website and said any car on there they could get. We had to have one that I could finance and walk out the door after all fees for 20000 this meant 17000 or less. I called as soon as I got home and asked why I was able to find an 08 van for under 12000 in 30 seconds but his guys werent able to do that he apologized said he didnt know it wasnt right and he promised he would have vehicles on the lot the next day for me to look at. Well the next day came and went and nothing. I called the next day and talked to his manager told him what was going on and that I had found a vehicle. Shawn was supposed to call me right back of course nothing. Called the next day and he said oh I got your message I was busy with other customers. Then said I looked into more and you have to walk out the door for 12000. So I said I will think about it and hung up. That was Tuesday. Wednesday I went to Peoria Ford got a 2007 Expedition EL Eddie Bauer. I financed 20000 and am very happy. I called Shawn for 3 days after that and have not been able to reach him to tell him I will not be working with his dealership. Van Chevrolet is a joke. Their customer service is horrible. I will tell everybody I know what a horrible experience I had and can guarantee they will never get my business. More

I purchased a car from Van GMC and the moment i drove it off the lot I had issues. Naturally i decided to take it over to the service department to get fixed. From the start they screwed around with me.. ma off the lot I had issues. Naturally i decided to take it over to the service department to get fixed. From the start they screwed around with me.. making me weight an hour for a rental that they promised to pay for, but never did. I must have visited the service department 5x with the same issue. Every time I had my car there they promised me the issue would be resolved, but it never was. Finally i got sick of taking it to Van and I brought it over to a local Caddilic dealership and my car problem was fixed within 1 day and I got a free rental. I can't tell you how horrible this dealership is because it would require 100 pages. They screwed up on every level, wasted my time and blamed me for everything. Subsequently, I have removed the Van license plate holder and their ridicules badge because the last thing i want to do is promote this "dealership" More

Buying a car is a painful and exhausting experience! My recent purchasing experience with Van Chevrolet and Eric Francisco was the least painful car buying experience I have had to date. He went the extra recent purchasing experience with Van Chevrolet and Eric Francisco was the least painful car buying experience I have had to date. He went the extra mile to do what could be done without me having to sit around and wait and once he had some number to work with...then he called to meet with me to discuss my options. Really appreciate all his hard work and consideration. More

I was on this site and wrote about an experience I had with Van Chevrolet on March 18, 2011. My Chevrolet Trailblazer was under warranty and I was having some issues with it so I decided to pick Van Chevr with Van Chevrolet on March 18, 2011. My Chevrolet Trailblazer was under warranty and I was having some issues with it so I decided to pick Van Chevrolet in Scottsdale due to its close location to me. I had never used them before, instead going to another Chevy dealer close by as well. I was very upset about a charge for service I received when I picked up the car. I figured I was scammed by a typical dealership and there was nothing I could do about it. The bill devastated me financially. I went on this site and gave some poor reviews but I gladly will admit I was wrong. I received a call from the concerned service general manager who heard about my issue. We discussed the situation and to my shock, he was sympathetic to the issue and insisted on working with me towards a fair resolution. I was very pleased with what he offered. In this day and age of companies trying to make an extra buck, it was a pleasant surprise to see Van want to make their customers 100 percent happy and attempt to work something out. You look at that various ratings of car dealerships and you do not always see high reviews of these dealers caring about their customers but that is not the case here. The GM was very reasonable. This honesty and ability to work with this company has earned them my respect and I would return to Van for future service, even after the warranty expires. I would recommend Van Chevrolet to those who look at this site and need service for their automobile. Trust is everything when it comes to car repair and I really appreciate them caring and working with me. More

I bought my tl from christian at an chevrolet. From begining to end people there were great. They were easy to work with, direct and to the point. Christian was very helpful,he went out of his way to f begining to end people there were great. They were easy to work with, direct and to the point. Christian was very helpful,he went out of his way to find me the car I wanted, he even picked up the bike I traded in from my home himself! Van chevrolet made my first car buying experience so easy and enjoyable. With the help of christian and smiley, I was able to get the car I wanted at a great price. I send everyone I know who is looking for a car to christian, he went out of his way to make me a happy customer, I know xxxx treat my friends and family the same! More

Jake, was very professional . I told him what we wanted , Jake, was very professional . I told him what we wanted , and how I wanted the deal to work. He did exactly what we asked for. There was no me Jake, was very professional . I told him what we wanted , and how I wanted the deal to work. He did exactly what we asked for. There was no messing around , & going back a forth. We picked the car up the next day , and as promised, all was as it was stated to be. We signed the papers paid and was out the door !!! He did a follow up call, just to make sure we were doing OK with the new Truck the next day. I would recomend Jake, and Van's Chevrolet to any one who's looking for professionals, trust worthy dealers, & dealers who don't try to sell you a boat load of CRAP ! I enjoy doing business with straight forward people like JAKE ! With Warm Regards, Charlotte Williams More

We were looking for a new truck last june & lucky for us we call Van Cheverolet & talked to Jacob. From the greating we received the day we purchased to the latest visit for periodic maintnance.The new frie we call Van Cheverolet & talked to Jacob. From the greating we received the day we purchased to the latest visit for periodic maintnance.The new friends we have made are GREAT! Keep it up! Jeff More

Recently started looking for a late model Corvette. Metro Recently started looking for a late model Corvette. Metro Phoenix, SEA/TAC, Las Vegas, internet, etc. Friend said he thought the one I would really l Recently started looking for a late model Corvette. Metro Phoenix, SEA/TAC, Las Vegas, internet, etc. Friend said he thought the one I would really like was Scottsdale@Van Chevrolet . I did my homework, what I wanted in warranties, options, miles , and price, and headed out. Got their,met Scott Daley, looked at the Vette and started the process. What I wanted to pay, what they wanted,etc. Dan, used car mng, and Matt,gen sales mng, became involved and a "deal" was negotiated. I gave, they gave,and price, down payment, rate, and monthly payment were settled. Steve, financing then took over and reveiwed the warranty options I wanted, the ones that were new to me,payments, and the final financing. I was shown my options and the final papers were cut. After a couple of days , some small questions arose and after a couple of phone calls and a visit all was resolved. I cancelled 1 warranty due to New tires that had their own coverage and another that was redundent on my Wa. state auto insurance. Both without any questions. All in all I am very pleased with transaction and am now helping a good friend/neighbor with a purchase at Van Chevroletwith no qualms what so ever.If I would be looking for another vehicle for us in AZ, I wil not hesitate to return there. David Of Tacoma More

Bought a 2010 Tahoe...very professional and upfront. I didn't have to haggle, told them what I wanted to spend and they got me there. Very friendly people in dealership, had no problems finding me exactly didn't have to haggle, told them what I wanted to spend and they got me there. Very friendly people in dealership, had no problems finding me exactly what I was looking for and even offered to show me how everything worked and answered all my questions. Left with an offer to call salesperson personally with any problems or questions. Would and have recommended Van Chevrolet and Scott Daly to anyone...won't buy another car from anywhere or anyone else! This is one happy Momma in her new Tahoe!! More