Van Chevrolet Buick GMC

Extreme pricing. $150 to replace 2 brake light bulbs and diagnose the cruise control, did not have any faults, although the cruise didn't work o a trip a couple of days before. diagnose the cruise control, did not have any faults, although the cruise didn't work o a trip a couple of days before. More

They tricked me into buyingvehicle that should up more damage than advertised. Told them didn't want and wanted my car back (theypromisedIcould),saidno alreadsold. damage than advertised. Told them didn't want and wanted my car back (theypromisedIcould),saidno alreadsold. More

I have had a horrific experience with them. I was recently in an accident and purchased a replacement used vehicle from Adrian Wilson at Van Chevrolet. I'll paperwork was signed, down payment was pai recently in an accident and purchased a replacement used vehicle from Adrian Wilson at Van Chevrolet. I'll paperwork was signed, down payment was paid and they cashed the check. They informed me that the vehicle still had to get inspected prior to giving it to me and would be ready within two days. I patiently waited at my own expense with a rental vehicle. They first informed me that it was going to take longer than expected and requested that I wait, which I did patiently. Then two weeks later I get a call from them stating they have to cancel the deal because it didn't pass inspection. I went to VAN Chevrolet and requested that I be refunded my down payment and they informed that my check hadn't cleared yet (which it had,7 days prior) and that they couldnt refund me my money. After numerous inquiries and finally obtaining a copy of the inspection report, it appears that a salesman/manager had taken it for a joy ride and blown the engine subsequent to me purchasing the vehicle which they were trying to cover up, then wouldn't take ownership of it. I spoke to as many managers as I could but only got mean stares and the run around. Chevrolet should be embarrassed with their dealership's conduct. By making the mistake of trusting these people, I am out 2 weeks rental of about $600, and I now have to resume my search for a vehicle and incur additional costs. More

something has drastically changed at Van. I have had to wait for a long period of time for someone to come out and get me checked in, it seems that none of the service workers care about people that pull u wait for a long period of time for someone to come out and get me checked in, it seems that none of the service workers care about people that pull up and wait to be checked in. I have always had great service however when leaving 2 messages for service manager Shawn I never received a call back. I will try the new Cadillac dealer for service. More

I arrived at Vans on Sunday approx 9 am which was about a hr before they open. I was greeted by Patrick Ortiz. He and I began the usual negotiation ritual which was going well until an unknown sales manager hr before they open. I was greeted by Patrick Ortiz. He and I began the usual negotiation ritual which was going well until an unknown sales manager (not Dan who was supporting Patrick) felt he had to stick his nose in. Our discussion immediately started downhill. When I told this mgr that one of his uninformed statements was xx he told me "if you're going to swear at me get the xxxx out". It amazed me that a grown man especially a car salesman was offended by that term but I walked out. I later received a call from Patrick who was able to salvage our relationship. Long story short we were able to make a deal. Part of that deal was that our financing was to be thru a specific financial institution. We signed papers and left. Two weeks later we received paperwork from a totally different institution. When questioned ever employee involve admitted the deal was based on our chose of financing. They said that bank would not allow them to buy down the interest rate. I explained that this was their problem, not mine. After a week of leaving voicemails that were unreturned or talking to managers that "would check into it and get right back to me" with no call back I finally escalated the matter to Chuck Mullins, the General Mgr. He apologized and ultimately did get the situation worked out or so I thought. Two weeks later I received a call from the first bank saying my first payment was late. Another call and email exchange with Trena. Sent obtained a letter which basically said the right hand didn't know what the left hand was doing. Again we assumed everything was good. WRONG! A few days later I received the registration from DMV. Vans had neglected to transfer my personalized plate so I now had a regular plate for my new vehicle. I called and the only person I could reach was Mr Smiley who informed me "that's your problem, you need to go to Motor Vehicle and transfer it". I explained that the plate had been on three vehicle prior and each time the dealer had transferred it. Patrick had removed the plate and we had conversation about it going on the new car. I had also mentioned it to the finance mgr. I had to go into work late and go to DMV to straighten this out. Since all of this I behave received a call from Chuck Mullins who is apologetic and admits they "screwed up on multiple levels". More

Took truck in because the service tire light was on. After they said it was done I paid and went to the truck and found the same light still on. Jay was unapologetic and full of excuses but did not have After they said it was done I paid and went to the truck and found the same light still on. Jay was unapologetic and full of excuses but did not have a solution. In my opinion they are totally incompetent and I will never return. More

Bring all my cars to Van Chevy for service so when we needed to lease a new car we talked to a salesperson. Showed us a Buick and told us $2500 Down, $99 a month -Final. When we were ready a few weeks l needed to lease a new car we talked to a salesperson. Showed us a Buick and told us $2500 Down, $99 a month -Final. When we were ready a few weeks later we called and told him we'd be coming in. Showed up and he wasn't there so got to work with his boss. Told by him $4000 down $300 a month. And that was only if you had a non GM vehicle in the household. We have a Honda and a Toyota -we were told neither of those count. Finally got it to $3000 down $180 a month. The next day the person we originally spoke to called and we informed him of the differences. He told us again that he was correct in the $2500 down, $99 a month final. But wouldn't do anything. We were also in the market for a used car/truck and they want us to purchase from them on this car. No chance of that. We can't stand liars, and the fact that they all have different stories to the same car. Will still be taking my cars in for service as I love my advisor, but will not be buying again from them and won't be recommending them. More

truck i bought had dings and scratches salesman told me he will take care of that in a later date because the lady that work on that department was not in that date so i trusted him after i signed the pape he will take care of that in a later date because the lady that work on that department was not in that date so i trusted him after i signed the papers he just gave me the round around everytime i took a visit to look for him he told his coworkers to tell me that he wasnt in today .. he even ripped me off with all the numbers i payed 10k more than he told me i was its my fault too for not reading .. terrible experience i should of read the reviews before going there... DO NOT BUY FROM THERE TRUST ME DONT DO THE SAME MISTAKE I DID.. theres alot more they done to me its just to much to type in More

I loved my experience with Van! I was looking to get out of my existing car but was worried about my bad credit. Jake in sales and Josh in finance were honest and helpful. I am now a proud owner of a 2013 of my existing car but was worried about my bad credit. Jake in sales and Josh in finance were honest and helpful. I am now a proud owner of a 2013 Chevy Cruze and am so thankful for the honesty and hard work they both did to make it happen. God Bless them both and the awesome dealership experience! More

Overcharged for head lamp replacement. charged $119.88 for a job local dealer would charge $15.30. Owners manual shows 6 simple steps for replacement without the use of a tool. for a job local dealer would charge $15.30. Owners manual shows 6 simple steps for replacement without the use of a tool. More