Valley Motor City - Service Center

Was nice working with Betsy. She kept me updated with everything going on with my vehicle. Her customer service is spot on. I also appreciated her phone call a week later to che She kept me updated with everything going on with my vehicle. Her customer service is spot on. I also appreciated her phone call a week later to check and see how my car was doing & if I needed further assistance etc... More

Excellent staff! Betsy took care of everything and was with me from start to finish. She also answered questions for me that my original dealership failed to explain. Betsy took care of everything and was with me from start to finish. She also answered questions for me that my original dealership failed to explain. Thank you Valley Motor City! 👍 More

Had my vehicle towed to the service dept on a word of mouth recommendation. No issues, very friendly, would return. mouth recommendation. No issues, very friendly, would return. More

Great dealership. Even though my car was purchased out of state, the staff there treats you as if the car was purchased there. I originally stopped there to see how mu Even though my car was purchased out of state, the staff there treats you as if the car was purchased there. I originally stopped there to see how much head room I'd have in a Dodge Challenger with a sunroof. One of the salesman greated me promptly and introduced himself. When I told him why I stopped he said no problem, and got a set of keys for a Challenger with a sunroof. Well, unfortunately when I got in it there wasn't enough headroom. Even though he didn't sell a car he took me for a tour of the dealership from the service area, all the way to their sales floor and waiting area. After that I was sold on using this dealership for any work to be done on my new car, or any parts I may need. Since then I've had regular maintenance done on the car, warranty work, and even used their parts department, and even after that first meeting there this dealership has been nothing but GREAT! More

The service department is stellar! They were able to fix a problem with my vehicle that the dealer that I bought it from could not. I had the car back to the original dealer 7 times, t They were able to fix a problem with my vehicle that the dealer that I bought it from could not. I had the car back to the original dealer 7 times, they could not fix it. I gave up on them and took the car to Valley, Tim and the service team were fantastic! They fixed the problem first time. I highly recommend them and will go back again. More

Elizabeth Moles was so accommodating, kind and extremely efficient at helping diagnose a mechanical issue while I was getting an oil change. She even drove with me in the car to help diagnose and squeezed i efficient at helping diagnose a mechanical issue while I was getting an oil change. She even drove with me in the car to help diagnose and squeezed it in with a tech so the parts could be ordered that day. WAY ABOVE EXPECTATIONS! Thanks so much for your help Elizabeth! More

Fantastic service and they take good care of customers. Would absolutely recommend them for sales and service. Would absolutely recommend them for sales and service. More

I have been coming to your dealership since I purchased my Pacifica van in 2017…One of the biggest reasons for me coming back for service is because of your service advisor,Betsey Moles.She always greets m my Pacifica van in 2017…One of the biggest reasons for me coming back for service is because of your service advisor,Betsey Moles.She always greets me with a friendly hello,and always goes the extra mile to make sure all of my service needs are taken care…If she is not involved with training your new employees how to treat customers the right way,she should be ….Betsey is the Best! More

My experience with the service department was excellent. Great communication, everyone was friendly, they were very flexible, and there was zero pressure. They even looked up and repaired some open recall Great communication, everyone was friendly, they were very flexible, and there was zero pressure. They even looked up and repaired some open recalls on my vehicle. This was probably the best dealership service department experience I’ve ever had. Thanks! More

Always a pleasure doing business with Vally Motor City. . Love the expression oil change option!! . Love the expression oil change option!! More