Kristy Dean

Incompetent barely scratches the surface I've had a chronic issue with my Ram Promaster for 2 years. Service techs attach the ODB connector and say there are no errors. If they had any idea what they w chronic issue with my Ram Promaster for 2 years. Service techs attach the ODB connector and say there are no errors. If they had any idea what they were doing, they should know that to get to the error codes for the specific module in question you have to perform a wiTech Topology Scan. It gets better, at some point early on this specific service department installed a part in my van - the part that is faulty - and could not tell me the part number of the module. Two full months of me trying to get them to tell me what they installed and they could not do it and then ghosted me. I knew full well they installed the known-faulty module because it failed constantly before and after the replacement. I paid to have the wiTech topology scan, and they absolutely took my money for a diagnostic they should have performed in the first place. The result was that I finally got the part number of the module and sure enough it is a well-known faulty part. Of course the error codes were not the exact codes Stellantis shows in their memo to cover repairs under warranty, but the part number was named so they know it is faulty. The replacement part number was provided in the memo. The dealer would not do the work under warranty and would not escalate to Stellantis even though there is a documented procedure for them to do so. I need the van to work correctly, so I told them I would pay for the work. I told them the exact part to buy. They ordered the part, I showed up on the scheduled day to have the work done. They proceed to inform me they ordered the right part but it is not the right part for my vehicle. How, then is that "the right part"? They re-ordered and I returned the next week to have it installed. The part never arrived. No call the day before to let me know. They hope it will be there in a couple of days. They call me 5-minutes before my appointment, I've already driven all the way over there and once again arranged for a ride home. They could care less how much they inconvenience you. Frustrated beyond reason I asked to see the order hoping to get a tracking number or some way to figure out if it would actually arrive any time soon. They emailed me the order and that's when I broke. They ordered the wrong part number. Not even close to the part I asked for which is listed correctly on the written quote they gave me. Complete and utter incompetence in every way imaginable. Techs that don't understand diagnostic tools, parts department who evidently can't get an order correct to save their lives, service writers who must know the incompetence of the techs and parts department who are too lazy or incompetent themselves to manage a fairly straightforward service. Absolutely worthless. Who will now reimburse me for all the time and money I've wasted at this terrible dealership? More

Print

Very friendly and helpful. Would recommend this dealership for sales and service. I have got 3 vehicles from here and will go back Would recommend this dealership for sales and service. I have got 3 vehicles from here and will go back More

Print

Been with dealership for 15 years! Have a “Sound Peace” of Mind” with them always!!! Have a “Sound Peace” of Mind” with them always!!! More

Print

Great service. Friendly staff and honest estimates. I highly recommend Valley Motor City for warranty and service work. Friendly staff and honest estimates. I highly recommend Valley Motor City for warranty and service work. More

Print

Fast and easy auto service - highly recommend for any make or model, nice waiting area / a lot of cool cars and trucks to check out make or model, nice waiting area / a lot of cool cars and trucks to check out More

Print

Great service and they provided transportation while car get service from place and back to pick up vehicle I would recommend there service to anyone thank you valley motor for your excellent service on veh get service from place and back to pick up vehicle I would recommend there service to anyone thank you valley motor for your excellent service on vehicle and your great customer service More

Print

Had service done on my 2021 Jeep. They were fantastic. Very good communication and did a great job on recall items for my vehicle. I recommend! They were fantastic. Very good communication and did a great job on recall items for my vehicle. I recommend! More

Print

Regarding the service performed on May 7, 2025, involving the installation of four new tires on my Ram, the experience was unsatisfactory. I cannot give a perfect score in any survey because the service was the installation of four new tires on my Ram, the experience was unsatisfactory. I cannot give a perfect score in any survey because the service was not perfect. The tires were initially installed incorrectly, with the inside of the tires mounted on the outside. This posed a safety hazard to my family and me, increasing the risk of hydroplaning in wet conditions. I had to return on May 9, 2025, to have the tires remounted correctly according to the manufacturer's guidelines. I inquired about the instant rebate on May 9, 2025, and was told I would receive an answer on May 10, 2025. Despite sending an email on May 10, 2025, I received no response. My expectations were not met. Today, May 12, 2025, around 3:30 p.m., I called three times, and each call was disconnected after several rings. I then went to the dealership and finally received the promised instant rebate. Everything was completed (which I appreciate), just not as it should have been the first time. More

Print

Their express lane services are fast and decently priced except for wipers. They also have a rental car service that is very convenient. I would recommend them for basic auto care. except for wipers. They also have a rental car service that is very convenient. I would recommend them for basic auto care. More

Print

I spent close to $7000. 00 dollars having my vehicle repaired there. Since then They replaced the water pump 3 times. 00 dollars having my vehicle repaired there. Since then They replaced the water pump 3 times. More

Print