Valley Honda

Great Service I was pretty indecisive on my first car purchase. Brandon was patient with me as I asked him to see almost every color and trim variation of the Honda I was pretty indecisive on my first car purchase. Brandon was patient with me as I asked him to see almost every color and trim variation of the Honda Civic. Him and James worked with me to feel comfortable with my purchase and I am very happy with what I ended up purchasing. I never felt pressured at any point and had a fantastic experience overall. More

My Sales Associate Randall Rosen and the General Manager Don Davis of this Honda Dealership literally saved Honda from losing a customer. I ordered a 2016 Honda Pilot Touring mod and the General Manager Don Davis of this Honda Dealership literally saved Honda from losing a customer. I ordered a 2016 Honda Pilot Touring model and during my delivery inspection, found several paint defects such as scratches and dust that had gotten under the clear coat causing raised bumps. I fully understood that this was not the dealerships fault but rather Honda manufacturing. I ended up refusing delivery and was having second thoughts of even purchasing a Honda vehicle. Being a long time General Motors owner, since my father was employed their, I benefited from their employee discount program. If you don't know, I would typically receive 7-8% off MSRP so as you may see why I would even give Honda a second chance. You could see that Randall was totally embarrassed and he assured me that this is not how his Dealership operates and that I would be getting a call from the General Manager Don Davis very soon. Well, soon after I did receive that call and I expressed my displeasure and loss of confidence in Honda's ability to produce a vehicle up to my standards. Don immediately took care of my concerns, ordered a new vehicle and threw in their paint protection plan plus as a nice gesture threw is a bunch of accessories if I would stay with Valley Honda and let them prove to me that they are the best. Well, as I write this review I have 82 miles on my new Honda and let me say, the paint job was flawless. The team at Valley Honda really came through and above all, my Sales associate Randall Rosen has texted and called to make sure that I was completely satisfied with absolutely everything. So far, I am glad I decided to jump the GM ship and purchase a Honda vehicle. The safety features on these vehicles are outstanding and being a Certified Safety Professional, that is VERY important to me and my family. Randall, seriously. Honda needs to give you an award because I was almost ready to tell you that I would not be doing business with Valley or Honda. You really pulled me back in and you and your team have delivered on all of your promises to date. Congratulations. I'm not an easy customer! ;) More

Fantastic & Stress-Free Car Buying Experience Brandon B. and Steve Grady provided an easy, stress-free car buying experience. These gentlemen are both very knowledgeable, patient, and professiona Brandon B. and Steve Grady provided an easy, stress-free car buying experience. These gentlemen are both very knowledgeable, patient, and professional. They were more than willing to work with me by understanding my needs/situation, and they provided a vehicle that is the perfect fit. The rest of the services over at Valley Honda were excellent as well. I've already recommended these employees and this dealership to family and friends. I'm excited to start my adventure with my 2013 Honda Accord Sport. More

Knowledgeable, Efficient, Friendly We bought our car on Labor Day, which was a very busy day at Valley Honda. My husband and I are thankful to Nick Theodor for making the car buying pr We bought our car on Labor Day, which was a very busy day at Valley Honda. My husband and I are thankful to Nick Theodor for making the car buying process go smoothly. We love our new CR-V. More

Excellent Service! We bought a 2015 CRV at Valley Honda in Naperville on Saturday. Over the past 6 years we have bought 3 cars from this Honda dealership and all from A We bought a 2015 CRV at Valley Honda in Naperville on Saturday. Over the past 6 years we have bought 3 cars from this Honda dealership and all from Aldo Huerto the sales employee. Aldo is wonderful to work with, he has given us an excellent deal each time and is very knowlegeable & patient as we made our decision If you are looking for a stress free car buying experience, go to Valley Honda in Naperville, and see if Aldo is available!! More

Excellent first car buying experience for our daughter My husband and I have bought many cars over the the last 30 years but since meeting Joe Barcelona of Valley Honda, we never go anywhere else. In fact My husband and I have bought many cars over the the last 30 years but since meeting Joe Barcelona of Valley Honda, we never go anywhere else. In fact, we just bought our 3rd vehicle from Joe Barcelona at Valley Honda in Aurora, Il. yesterday, September , 2015. Joe is extremely knowledgeable, helpful, courteous and a keen listener. We have never felt pressured to purchase a car. He provides just the right amount of information and support to help us make our decisions. With the recent realization that our daughter’s car needed replacing, we made an appointment with Joe knowing he would be just the person to ease her through her first car purchase as she expressed some real nervousness about the experience. The whole process could not have been any easier. While we were present to support our daughter, Joe really directed each step of the process toward her. He spoke to her as the intelligent, young woman she is, explaining the first car purchase process in a way that made sense to her. He struck just the right balance of attentiveness to her needs and questions without pressuring her. He explained all the components of the new car, helped her set up her blue tooth and walked her through the service department. While Joe is the main reason we continue to return to Valley Honda, the maintenance department is phenomenal as well. They provide great customer service and are equally friendly, knowledgeable, attentive, helpful and honest. The efficiency and speed of service is unparalleled. Further, they always explain what needs to be done in a way that is understandable to a layperson. Finally, the finance department person (I believe her first name is Stephanie) demonstrated exemplary customer service in yesterday’s transaction. She was very professional, efficient and friendly. She took the time to answer all of my daughter's questions pan dexplain all options and warranties available. This was especially important since our daughter had never gone through this process before. I highly recommend Joe Barcelona and the Aurora, Illinois Valley Honda dealership. We have referred many individuals to Valley Honda in Aurora, Illinois, specifically Joe Barcelona, a true asset to Valley Honda and a genuinely nice man. More

Another great experience! This was my 2nd leased Civic. I worked with Jab for my first lease and both Jab and Brandon on my 2nd lease. Both times was a smooth and positive expe This was my 2nd leased Civic. I worked with Jab for my first lease and both Jab and Brandon on my 2nd lease. Both times was a smooth and positive experience. I also perform all my maintenance service at Valley Honda. Everyone is courteous and professional. Keep up the good work! More

Randall understands This car purchase was very easy for me. This was probably the patient sale I have ever been pitched. Randall walked me through everything and waited o This car purchase was very easy for me. This was probably the patient sale I have ever been pitched. Randall walked me through everything and waited on my decision from Saturday til I bought it Monday morning More

New Accord! Bill, Was very helpful and walked us through the sale without any surprises! Thanks Again!!!!!! A++++++++ I will recommend this salesman and dealersh Bill, Was very helpful and walked us through the sale without any surprises! Thanks Again!!!!!! A++++++++ I will recommend this salesman and dealership to all my friends. More

Great Experience I recently purchased my first new car through Brittany. She made the experience easy by being knowledgeable, patient, and helpful. She went above and I recently purchased my first new car through Brittany. She made the experience easy by being knowledgeable, patient, and helpful. She went above and beyond as far as following up with me to earn my business and then helping me get set up in my new car once it was ready to go. Throughout this process, I had visited a few other dealerships to do test drives, and none were comparable to the customer service Brittany and the rest of her team provided (Kurt and Jab). Would recommend to anyone. More