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Valley Honda

Aurora, IL

5.0
11,107 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer. Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country. Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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4173 Ogden Ave

Aurora, IL

60504

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Showing 11,107 reviews

October 26, 2018

A really good buying experience Dave was great to work with, he kept in constant contact with me on my desire to purchase the CR-V, what impressed me was Dave’s customer first approa More

by Crv18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Zisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2018

New Car Lease We had a excellent experience at Valley Honda, the entire team was very friendly and courteous. Our sales associate Roland was wonderful to work with More

by MilanE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2018

JD was awesome! JD was incredible he didn’t leave any details out, he took extra time to show me all the great features on my new Accord. More

by Paulina W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2018

Excellent Experience We worked with Roland for buying our 2019 Honda Pilot Touring. He was very helpful throughout the process and was very responsive to address all our q More

by Mukesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohit Saini
October 25, 2018

The best without a doubt There is absolutely no reason not to purchase a vehicle at Honda without Dave Zisk’s help. If he’s busy come back when he’s not (not kidding)but then More

by jcc2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Zisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohit Saini
October 25, 2018

Ramon Castillo and Nick Poole are great people to do business with. They are friendly and easy to work with. They make buying or leasing a Honda a great experience. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Castillo
October 25, 2018

New Car Purchase Purchasing a new car is a business and sometimes difficult decision. All Valley Honda staff with whom we dealt were courteous, professional and helpfu More

by les1326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Propersi
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2018

Jason Yap is AMAZING A couple of friends had recommended Valley Honda, so we decided to try them. So glad we did! We wanted a 8 seater but were in no rush as we had 2 car More

by Kavitha Sivanandan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Yap
October 24, 2018

Customer Service and prices are abysmal I had the transmission light go on and took the truck to Valley Honda. I was informed that one of the catalytic converters needed replacing. It had More

by Quality guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
German Zamudio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Valley Honda responded

Thank you for reaching out to us through this review and also via email. We had a chance to talk over the phone and I felt we found some common ground and understanding, but I believe this review was posted before our conversation so I will posted our response here as well. The vehicle came in for a check engine light which we found was a bad rear bank catalytic converter. The parts were ordered and when they arrived, you would have received an automatically generated email stating that they came in. We double cover this by calling as well, but the Adviser who assisted you originally was on vacation by the time the part had arrived. If you were told you would receive a call, someone should have called you, we take full responsibility for this and I apologize for the lack of communication. When your wife brought in the vehicle, she had concerns with the price of labor which was agreed upon on the last visit. She had said that she found a better price elsewhere and I offered to match the price or refund her for the parts, but she just wanted us to discount the labor which we agreed to. During the repair, we found some unrelated oil leaks that could be repaired since the parts we removed to replace the catalytic converter made them easily accessible. These parts were the axle seal and one of the boots on the axle. We took photos and showed her while she was here waiting to receive approval before the additional work was performed. In the end, because she did not agree with the pricing, we did not charge for the additional repairs. The parts that needed to be ordered were wiper blades that we didn’t have in stock. We typically have parts pre-paid, but agreed to have them ordered in without having her pay since she brought up a concern about this policy. When it comes to our repairs, explanation and pricing, we want to be fully transparent and clear in our communications. I felt that we tried our best to do so, but I apologize if you did not feel that way on your last visit. If you have any questions or concerns about the visit or if you feel that we could have done something differently to provide you with a better experience, as I had asked in our last phone conversation, we would love to know and are open to all feedback. Thank you again for the opportunity to serve you and your Honda. Sincerely, Sam Kim - Service Director.

October 24, 2018

Don't bother going to any other Honda dealerships in Dupage After gathering various quotes and assessing what a good deal would be on a new Odyssey, I came into Valley so they could assess my trade-in's value. More

by zbelzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Mimbs
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