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Valley Honda
Aurora, IL
11,107 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer.
Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country.
Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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Showing 11,107 reviews
November 25, 2018
Great Experience with No Pressure. This is our second purchase with Valley Honda and Bill Terhorst. The car buying experience with Bill @ Valley Honda is done with little stress, a lot This is our second purchase with Valley Honda and Bill Terhorst. The car buying experience with Bill @ Valley Honda is done with little stress, a lot a customer service and professionalism. Bill Terhorst followed up when there was a change in price but did not apply pressure or mislead us at any time. We discussed my add on accessory process and timing and he even followed up to confirm the service department schedules the appointment. If you want to buy a new quality car buy a Honda from Bill Terhorst at Valley Honda. More
by Gavin122
Employees Worked With
November 22, 2018
Comfortable visit Kurt was great to work with. Kurt understood immediately how I wanted to operate the buying process and adjusted his style to partner well with me. Ku Kurt was great to work with. Kurt understood immediately how I wanted to operate the buying process and adjusted his style to partner well with me. Kurt was able to provide flexible and comfortable arrangements for me to move at the pace I desired. Usually car buying is something I don't like to do, I would recommend Kurt to anyone as he showed attentiveness, care, and was looking out to match my interest for a successful buy/partnership. More
by Aurora Car Buyer
November 22, 2018
We are customers for life! JD made our new car buying experience a very pleasant one. He provided us a lot of information and was very patient in answering our questions to ensu JD made our new car buying experience a very pleasant one. He provided us a lot of information and was very patient in answering our questions to ensure we selected the trim that fits our family needs. The price we paid was the lowest quote we received. JD puts customers first before sales goals. His excellent customer service skills and vast knowledge of Honda features made us a customer for life of JD and this dealership. Thank you so much JD! We will be seeing you again soon when the 2019 CRVs hit your lot 😀 More
by Pappi
Employees Worked With
November 20, 2018
Continental Honda Saves the Day I can't even explain how disappointed I am with my customer experience at Valley Honda - I have been purchasing new cars with them since 2002 (5 total I can't even explain how disappointed I am with my customer experience at Valley Honda - I have been purchasing new cars with them since 2002 (5 total to-date), but based on my recent experience - details included below - I am now buying through Continental Honda. Looking to buy a vehicle for my nephew, I went to Kelley Blue Book online and pulled up the pricing for a 2018 Honda Civic LX with Honda Sensing- MSRP $21,636, Invoice $20,171, and Fair Purchase Price $19,222. Being a loyal customer I was expecting $19,400 - seemed fair and reasonable. I explained to the salesman that I had this information from KBB and wanted to know what they were willing to do - the first offer came back at about $21,200. How could this be? Thousands of dollars apart? I countered at KBB of $19,222 to reiterate that I had these figures, and the 2nd offer came back, through their sales manager at $19,863. Better, but not my desired $19,400 -- so I pressed on. Rather than focusing on the sales price, both the salesman and sales manager continued to ask me (1) how much money we had to put down on the car and (2) what monthly payment we were looking for -- and each time I was very clear to ask how either of these impacted the final sales price, only to have them tell me it had none whatsoever -- so why keep talking about it -- Let's focus on the sales price! In the end, Valley Honda insisted that $19,863 was the lowest offer they would accept for this vehicle, so they promised to hold the vehicle until Monday for us to explore other offers -- Eventually the sales manager came back and insisted he was now unable to hold the vehicle. Absolutely frustrated with the service at Valley Honda, I visited Kelley Blue Book and solicited online offers. Within minutes three offers were made - one particularly interesting one came from Continental Honda -- I went to the dealership today and not only got the Fair Purchase Price I wanted, they were able to give me the deal on a newer 2019 Honda Civic LX with Honda Sensing. I know where I will be buying my next new Honda. More
by FamilyVan
November 17, 2018
Great car buying experience! Iryna was great to work with. She was very knowledgeable about the vehicles and made my car buying experience painless. She presented all options to Iryna was great to work with. She was very knowledgeable about the vehicles and made my car buying experience painless. She presented all options to me and was very thorough. More
by NewHondaforMe
Employees Worked With
Iryna Hryharovich
November 16, 2018
Didn't buy a car and still giving Cesar 5 stars Cesar's follow-up throughout the sales process was second to none. I went with another brand, but his follow-up alone almost convinced me to purchase Cesar's follow-up throughout the sales process was second to none. I went with another brand, but his follow-up alone almost convinced me to purchase a car from him. This dealership is lucky to have him. More
by naperville car buyr
Employees Worked With
November 15, 2018
Almost every Saturday for two months with Ramon Buying a car is an experience that most people do not enjoy; I am one of those people. Ramon was my contact the first day I walked in. He understood Buying a car is an experience that most people do not enjoy; I am one of those people. Ramon was my contact the first day I walked in. He understood that I was looking at other cars; pricing and feasibility of the car for my job. He offered cars I had not thought of and did not try to up-sell a car. He was very patient with me as I came to visit him several times. I enjoy his sense of humor and he made sure I was happy with my purchase. It is because of him I did not try to "dealer shop for the best price". Thank you Ramon! More
by bkmorse
Employees Worked With
Ramon Castillo
November 15, 2018
Sal is the man!! My family has bought four cars in the past year 1/2 from Sal. He has been nothing but amazing with helping to buy all of our cars. We wouldn’t go to a My family has bought four cars in the past year 1/2 from Sal. He has been nothing but amazing with helping to buy all of our cars. We wouldn’t go to anyone else! More
by Ashley1314
November 15, 2018
Experience with Dave Zisk My sales rep Dave Zisk was FANTASTIC and very informative in regards to my purchase. I also had the pleasure of meeting Fred and he was very helpful My sales rep Dave Zisk was FANTASTIC and very informative in regards to my purchase. I also had the pleasure of meeting Fred and he was very helpful and made sure that, I was taken care of by Dave Zisk. Definitely a GREAT experience and I appreciate the smooth process. More
by LaShon Kendrick
November 15, 2018
Sporting a new Accord Sport Kevin was fantastic. He asks the right question to find out what your needs are and how Valley Honda and the sales team can get you into your perfect Kevin was fantastic. He asks the right question to find out what your needs are and how Valley Honda and the sales team can get you into your perfect vehicle. Even when Valley Honda did not have the exact vehicle I wanted, Kevin, Tommy, and their inventory manager, went through great lengths to very quickly find me the car I had my heart set on! I will continue to return to Kevin for future purchases from Valley Honda when the time comes. I will also recommend Kevin and Valley Honda to those I know who are in the market for a new vehicle. Valley Honda surely does go above and beyond for their customer! More
by Civic2Accord
