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Valley Honda
Aurora, IL
11,107 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer.
Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country.
Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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Showing 11,107 reviews
December 18, 2018
2 years of great service down the drain. This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over backwards to make it up to me. I forgave and moved on. I have used this fine company ever since. So last week I made an 8 am appointment to have roof rails put on my wife's CRV. When I arrived I was told there was a recall on the 2017 CRV. I thought it odd that they did not tell me this when I made the appointment. Oh well. They told me an hour and 1/2 for the rails then another hour and 1/2 for the recall (To replace an electronic card. I said, "Sounds like I'm waiting in line twice even though I made an appointment." No response. Kristina Budner, the woman waiting on me asked what my wife was quoted. (If your a Valley regular you know this is a no no. You look it up.) I new it was $400 something but I was not sure exactly. She wrote $400.00 on the work order. I new it was wrong and did not care if they adjusted it to the quoted price, I'm reasonable, When I said I would wait Kristina offered to shuttle me to my office about a mile away. I took the ride but had a 12:30 appointment this afternoon. Then I waited. After 3 1/2 hours I called them. I was told that the roof rails still needed to be installed by a different gentleman. I told this person to have Kristina call me. Kristina called about 2 minutes later and said the car was complete. I said, "Good thing I called YOU." Then I waited for the shuttle (FYI my left foot is in a cast). I waited 30 minuets. Then I got a call from the driver who said he would be there in 10 minutes. 20 minutes later he arrived. He said he was having trouble finding my office despite my giving exacting direction to 2 other people at Honda. "Nobody told me directions." he said. Now remember I'm at Jefferson and Fort Hill. On the way back the driver seemed confused. At one point, he was in the left lane, I said "Don't you want to be on the right?" "No" he said. Then he looked around and suddenly had to cross all 3 lanes on 59 and drive through a parking lot to go back to the Honda Dealership. Guess I was right. But that's not all. When I finally got inside my bill was $514.00. I was told it was tax but, those who are regulars know, at least has been my experience, that the price quoted is the entire price charged, until today anyway. And lastly the comment card they ALWAYS hand you at the end of any transaction with them. I had to ask for it. But at that point I expected no less. I have been a faithful customer even after the brake job fiasco. But maybe something has changed. The only thing different about this experience was that it was no different then any other dealership. I left around 12:50 pm. More
by unhappy
Employees Worked With
December 17, 2018
Best car buying experience ever! Our experience puchasing a new 2019 Honda Odyssey at Valley Honda was amazing. They were very friendly and helpful! We were able to reach an excellent Our experience puchasing a new 2019 Honda Odyssey at Valley Honda was amazing. They were very friendly and helpful! We were able to reach an excellent agreement and are very happy with our puchase. John, Pat, Jab and Mario were wonderful to work with! We would love to buy from Valley Honda again! More
by Hondanow
December 16, 2018
No Pressure Dealt with Tom Propersi at Valley Honda for several weeks. I changed my Model, Trim, etc. multiple times and he was always a pleasure to deal with. Dealt with Tom Propersi at Valley Honda for several weeks. I changed my Model, Trim, etc. multiple times and he was always a pleasure to deal with. Very thorough on the car features and always gave off a relaxed and professional vibe. I always felt like he cared. More
by Accord19
Employees Worked With
December 16, 2018
Excellent professional helpful Great pricing, service was outstanding, they made the buying process so easy. Friendly and no pressure to purchase the vehicle. Car was ready when I Great pricing, service was outstanding, they made the buying process so easy. Friendly and no pressure to purchase the vehicle. Car was ready when I came in to pick up, Love my new car!! More
by Happy CRV
Employees Worked With
Nick Capezio, Ramon Castillo
December 15, 2018
Incredible experience! Nick was very nice and accommodating! He was helpful in my purchase of a Honda Accord and also so fun to talk with :) I highly reccomend him!! Nick was very nice and accommodating! He was helpful in my purchase of a Honda Accord and also so fun to talk with :) I highly reccomend him!! More
by Mayapology
December 15, 2018
Purchase of New 2019 Pilot My wife and I returned to Valley Honda to purchase our second Pilot. We were greeted by, and worked with Frederick Sims. Fantastic sales associate who My wife and I returned to Valley Honda to purchase our second Pilot. We were greeted by, and worked with Frederick Sims. Fantastic sales associate who took time to make our experience GREAT. We couldn't have asked for a better person to deal with. Fred was very helpful through the entire experience. I would recommend others request this sales associate when they arrive at Valley Honda. He will not disappoint you. More
by Louie and Carole
December 15, 2018
Kurt is God Sent as He made a Miracle to a Family!!!! I was helping my sister in law's buy a Honda Van today and I called Valley Honda because I helped my Mother In Law buy her New Honda CR-V from there. I was helping my sister in law's buy a Honda Van today and I called Valley Honda because I helped my Mother In Law buy her New Honda CR-V from there. I remember the first time I called Valley Honda for my Mother In Law I had another dealer give me a price and I bought it to Valley and they just knocked it out of the park and didn't play around. They cut right thru the chase and gave me the best price and nobody can even touch it. This time around my Sister in law bought a Brand New 2019 Honda Odyssey. I have bought over 30 cars in my time as you can see I've been around sales and dealers so I have to say Kurt is an honest person and listen clearly to what your looking and if he can move heaven and earth to make a deal happen for you trust me he will as I've seen it twice now for my family. I highly suggest if you want a Honda which they stand by their name ask for Kurt and tell him exactly what your looking for and what payment you want to be and he will do everything he can to make it happen. Thank you again Kurt our Family greatly appreciate what you did for my sister's family. God Bless.... More
by kaybel815
Employees Worked With
Kurt Gonzalez
December 15, 2018
Nick is the guy to see if you’re buying a Honda Nick is awesome. From the moment we walked in he made us feel welcome. He already had some options picked out for us. This is my daughter’s first new Nick is awesome. From the moment we walked in he made us feel welcome. He already had some options picked out for us. This is my daughter’s first new car and his knowledge of the features and options really made a difference in making the decision. He made us feel like family. He rocks! More
by SarahW
December 15, 2018
Experience very good My experience at Valley Honda was very good. I originally had intended to purchase a Toyota RAV4 and stopped by Honda at the last minute. Tom was very My experience at Valley Honda was very good. I originally had intended to purchase a Toyota RAV4 and stopped by Honda at the last minute. Tom was very patient and not pushy. He explained the options and characteristics of the Honda CRV. He spent a lot of time with me and I did not feel rushed to make a decision. He even encouraged me to look at Toyota and compare the two cars again so I could make an informed decision. I never felt pressured. I felt Tom was very honest and concerned about my needs and safety. Other people I encountered were also helpful and friendly also.The Dealership is clean and welcoming. I have recommended Valley Honda to several of my friends. More
by silverlights
Employees Worked With
December 15, 2018
Buying experience Cristina was absolutely great. She's very friendly and very knowledgable on all the new features on the CRV. She made our buying transaction for our Cristina was absolutely great. She's very friendly and very knowledgable on all the new features on the CRV. She made our buying transaction for our new 2018 CRV Touring very smooth. I would definately recommend Cristina. More
by Sandie B
Employees Worked With
Cristina Butuc
