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Valley Honda
Aurora, IL
11,362 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer.
Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country.
Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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Showing 11,362 reviews
April 03, 2006
I agree with all the other reviews about this dealer. I wanted to purchase a car from here as they are sooo close to my home. I went in to their tent (they are remodeling thier showroom) and everyone was h wanted to purchase a car from here as they are sooo close to my home. I went in to their tent (they are remodeling thier showroom) and everyone was hagggling and negotiating. I heard several deals fall apart over a couple hundred dollars. The moment you walk in you see the sales managers sitting there ready to play games. They were not helpful, their cars all have extras and add-ons and the deal that I got after negotiating was still nowhere near the internet price I got from Honda of Lisle. The only postive I took from the dealership was that the sales guy I worked with was friendly and knowledgeable about the car. I would have liked to done a deal with him, but it all seemed like so much effort. More
by trebor66
Employees Worked With
Dave
December 02, 2005
Horrible. Every Sale Nightmare - and all the bad sales tactics. First - I was given a quote on the phone only to come in and find that was a "mistake". (After talking to several dealers later- that is n tactics. First - I was given a quote on the phone only to come in and find that was a "mistake". (After talking to several dealers later- that is not a mistake, but a trick to get you in there. It almost worked.) Then - spent hours while Don the sales manager re-did the quote. Which, was the same price as the honest guy down the street had already offfered me. The only reason I stayed was because they did the auto-start and the other dealer didn't. Then I signed the deal - gave the deposit .. and THEN they started taking things off the car. Upset again .. out comes Don again ... more hours of "dealing". It felt horrible - so I left feeling weird and wanted to think about it. Found someone I liked much better the next day. But, wait, it gets better... Called to get the deposit back .. no return call - 3 times - 3 days. Finally got Brian and asked to refund the deposit - but he 'can't' unless I come back in. Left another message for someone to call me about that too. No call back. Called again, asked for the owner.. got a receptionist with a attitude that REFUSED to let me talk with the owner. Even though I left my number for the owner to call me ... Don the sales pro called me back .. all mad ... only asking for my credit card number .. and hung up. Do not buy from them .. look at the other reviews... all the same... mis-quote - took stuff off the car... clearly this is why the owner won't talk to you. ... everyone is mad. Which is crazy - honda is a good car - no need for this behavior. Find a good dealer. More
by Patty0987
Employees Worked With
Brian - sales - Don -Sales manager
