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Valley Honda
Aurora, IL
11,173 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer.
Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country.
Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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Showing 11,173 reviews
June 01, 2011
Marco was very helpful and patient as my son and I took many test drives. Knowing I was not in a hurry to buy unless Honda could offer me a good deal on a 2012 Civic, he did not pressure. He did call me a many test drives. Knowing I was not in a hurry to buy unless Honda could offer me a good deal on a 2012 Civic, he did not pressure. He did call me as soon as he became aware of a special financing offer and encouraged me to come in. I brought my whole family and we were sold! He kept me informed every step of the process. I would recommend Marco and Valley Honda to anyone looking to buy a new car. More
by denprice
Employees Worked With
Marco Maldonado
June 01, 2011
Very friendly sales person with good knowledge of the products. I had researched product well enough before hand that I knew that he was presenting important product facts. He was also able to add to t products. I had researched product well enough before hand that I knew that he was presenting important product facts. He was also able to add to that knowledge that I had researched. Overall a very good shopping experience. More
by buyklappy
Employees Worked With
Sean Aceto
June 01, 2011
When you find a car dealership that treats customers the way they should, you should tell people about them. I just leased my second car from Valley Honda of Aurora/Naperville Illinois. The process started way they should, you should tell people about them. I just leased my second car from Valley Honda of Aurora/Naperville Illinois. The process started by my requesting a quote on their website. Nick Theodor contacted me by email and phone the very next day. Nick was holding the door for customers when I entered Valley Honda. My plan was to buy an 2011 Honda Civic. Nick and his General Sales Manager gave me all of my options. My final decision was to lease a 2012 Civic because of the great price and options on the car. Everyone at this dealership goes out of their way to keep you informed on the entire process, every step of the way. Way to go Valley Honda. Stan Rubin Oswego, IL More
by rube645
May 29, 2011
I was looking to buy my first new car a week ago, and Sean was great in helping me out with everything I needed. If Sean didn't know the answer, he wasn't afraid to say that he didn't know and went to go Sean was great in helping me out with everything I needed. If Sean didn't know the answer, he wasn't afraid to say that he didn't know and went to go ask someone else to make sure the information was correct. My dad and I spoke with him for a few hours on consecutive days, and he never showed any signs of impatience while maintaining his friendliness. He explained the Protector extremely well with demonstrations and personal stories. Sean made sure that I knew the differences between 2011 Civic LX and EX along with the 2012 editions. He gave us a nice tour of the building, including the warehouse area. All in all, it was a great experience at Valley Honda Aurora/Naperville in buying a 2011 Honda Civic LX, as Sean was a great combination of knowledge, friendliness, and communicating the facts. More
by jpa1455
Employees Worked With
Sean Aceto
May 26, 2011
I have been searching for a car within my budget for about three weeks. After visiting Valley Honda in Aurora, IL, I felt I had finally found the right vehicle. My salesman, Mario, wrote down some quo about three weeks. After visiting Valley Honda in Aurora, IL, I felt I had finally found the right vehicle. My salesman, Mario, wrote down some quotes and I left to do some more research on my own. A few days and many emails later Mario told me that there was a "special" coming up over Memorial Day weekend. Financing on new Civics was 0.9% for 60 months and that the model that I wanted (2012 Civic LX) qualified for this deal. He told me that I should come in before the weekend to lock in the deal and that my car would come in between June 4th-8th (a week after the purchase). At this point, I stopped searching and decided to take advantage of the deal. I was going to have my mother co-sign because she already has a relationship with Honda and could ensure that I qualified for this rate. Last year my mother was diagnosed with a rare eye disease and she is slowly losing her sight. As a result, she can no longer drive a vehicle. With my brothers graduation coming up this weekend her availability was limited. I left work early and went to the bank for a cashiers check for the amount that I was going to put down. I drove an hour to pick up my mother, drove back an hour to the dealership, and when we walked in I could tell something wasn't right. Mario was very fidgety and nervous as he held on to a large stack of papers. He told me that for the first time at Honda, the deal only applied to the cars on the lot and that the rate didn't qualify for the vehicle I wanted. After going back and forth with a sales manager, he came back and told me I could get a model up for only $30 more a month. I asked how much that added to the overall cost and he said he had to go find out. It was $2,000. I have never felt more cheated in my life. Not only did I leave work early and get a cashiers check, but I dragged my mother an hour (2 hours round trip) to witness a bait-and-switch. It was a lie. The deal never existed. He just wanted me in the store with my money in order to try to sell me on a different, more expensive vehicle. At this point I had to drive my mother an hour back home and then another hour back towards Naperville, IL where I live. I'm not the first person Valley Honda has done this to and I'm positive I won't be the last. Yelp! is filled with reviews that describe an almost identical experience. It was the absolute worst experience that I've ever had at the retail level. Anyone that even mentions the word "car" to me will hear about my experience at Valley Honda. Luckily, it didn't cost me a day of work to find out I was being ripped off. Also, I still have the emails between myself and the salesman. I also took photos of the "deals" I was promised for proof of my experience (because for some reason you aren't allowed to take them out of the store). Furthermore, below is the definition of Bait-and-Switch. My reason for submitting this story is to prevent others from having a similar experience. Bait-and-switch is a form of fraud, most commonly used in retail sales but also applicable to other contexts. First, customers are "baited" by advertising for a product or service at a low price; second, the customers discover that the advertised good is not available and are "switched" to a costlier product. More
by throwawayacct
Employees Worked With
Mario
May 21, 2011
As a fresh college graduate looking to spend more money than I ever had, I was nervous going in to buy my first new car. After meeting Mario on the lot, my worries were put to ease. He was enthusiastic, ed than I ever had, I was nervous going in to buy my first new car. After meeting Mario on the lot, my worries were put to ease. He was enthusiastic, educated, and ready to find the best fit for me and my budget. I fell in love with an Orange Honda fit and Mario made sure to answer my questions, ease my concerns, and work with me to finally make my purchase. He even went so far as to come in when he was technically off work when we showed up again on his day off. He is clearly motivated and loyal to his customers. I would greatly recommend working with Mario to have a fantastic car purchasing experience! More
by abreen
Employees Worked With
Mario Morath
May 19, 2011
Michelle is top notch and working for a great dealership. She took time during an impromptu visit to find exactly what I was looking for. I ended up purchasing an awesome car for a great price! While the exp She took time during an impromptu visit to find exactly what I was looking for. I ended up purchasing an awesome car for a great price! While the experience of purchasing an automobile can be a painful experience, she is able to fast track the process all the while making you feel at ease. I would recommend you visit Valley Honda and ask for Michelle Malvasio. She's the best! More
by jamespusateri
Employees Worked With
Michelle Malvasio
May 12, 2011
Mario was extremely helpful with meeting me at the price I wanted to pay. I was extremely happy with the service and knowledge of Mario. I would easily recommend Valley Honda and Mario to any of my family I wanted to pay. I was extremely happy with the service and knowledge of Mario. I would easily recommend Valley Honda and Mario to any of my family and friends, which says a lot because I have a cousin who is a Honda salesman. More
by WilliamU
Employees Worked With
Mario Morath
May 04, 2011
When we came to Valley Honda we felt a great connection!, Sean Aceto was our salesman, he was very patient and diligent, you could see he was doing his best effort but not putting too much pressure on you, w Sean Aceto was our salesman, he was very patient and diligent, you could see he was doing his best effort but not putting too much pressure on you, which gives you a great shopping experience, he is also very knowledgeable about Honda cars, we test drove several car, he was very accommodating and gave us lots of options and always wanted to make sure we were going to be happy with our selection. Even when we walked out of the dealer in our first visit without buying a car he was still totally respectful and his great attitude kept intact (not like with some other salesmen that if you don’t buy they don’t even say goodbye…) he kept in touch with us doing follow up but not to the point where it would become too much! Buying at Valley Honda and dealing with Sean will bring you peace of mind! You are buying Honda (great cars) in a great place (Valley Honda) and with very a professional team, would definitely buy with them again. More
by jcramirez01
Employees Worked With
Sean Aceto - Jimmy
May 02, 2011
Valley Honda was terrific to work with. My salesman, Sean Aceto, was top-notch. He was very professional throughout the process, and was the most knowledgable Honda salesman I came across in my search. Sean Aceto, was top-notch. He was very professional throughout the process, and was the most knowledgable Honda salesman I came across in my search. I will give them a shot on every vehicle purchase moving forward. Anyone looking for a new Honda should call Sean. You won't be disappointed! More
by dustinweaver
Employees Worked With
Sean Aceto
