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Valley Honda
Aurora, IL
10,820 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer.
Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country.
Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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Showing 10,820 reviews
May 29, 2011
I was looking to buy my first new car a week ago, and Sean was great in helping me out with everything I needed. If Sean didn't know the answer, he wasn't afraid to say that he didn't know and went to go Sean was great in helping me out with everything I needed. If Sean didn't know the answer, he wasn't afraid to say that he didn't know and went to go ask someone else to make sure the information was correct. My dad and I spoke with him for a few hours on consecutive days, and he never showed any signs of impatience while maintaining his friendliness. He explained the Protector extremely well with demonstrations and personal stories. Sean made sure that I knew the differences between 2011 Civic LX and EX along with the 2012 editions. He gave us a nice tour of the building, including the warehouse area. All in all, it was a great experience at Valley Honda Aurora/Naperville in buying a 2011 Honda Civic LX, as Sean was a great combination of knowledge, friendliness, and communicating the facts. More
by jpa1455
Employees Worked With
Sean Aceto
Helpful May 26, 2011
I have been searching for a car within my budget for about three weeks. After visiting Valley Honda in Aurora, IL, I felt I had finally found the right vehicle. My salesman, Mario, wrote down some quo about three weeks. After visiting Valley Honda in Aurora, IL, I felt I had finally found the right vehicle. My salesman, Mario, wrote down some quotes and I left to do some more research on my own. A few days and many emails later Mario told me that there was a "special" coming up over Memorial Day weekend. Financing on new Civics was 0.9% for 60 months and that the model that I wanted (2012 Civic LX) qualified for this deal. He told me that I should come in before the weekend to lock in the deal and that my car would come in between June 4th-8th (a week after the purchase). At this point, I stopped searching and decided to take advantage of the deal. I was going to have my mother co-sign because she already has a relationship with Honda and could ensure that I qualified for this rate. Last year my mother was diagnosed with a rare eye disease and she is slowly losing her sight. As a result, she can no longer drive a vehicle. With my brothers graduation coming up this weekend her availability was limited. I left work early and went to the bank for a cashiers check for the amount that I was going to put down. I drove an hour to pick up my mother, drove back an hour to the dealership, and when we walked in I could tell something wasn't right. Mario was very fidgety and nervous as he held on to a large stack of papers. He told me that for the first time at Honda, the deal only applied to the cars on the lot and that the rate didn't qualify for the vehicle I wanted. After going back and forth with a sales manager, he came back and told me I could get a model up for only $30 more a month. I asked how much that added to the overall cost and he said he had to go find out. It was $2,000. I have never felt more cheated in my life. Not only did I leave work early and get a cashiers check, but I dragged my mother an hour (2 hours round trip) to witness a bait-and-switch. It was a lie. The deal never existed. He just wanted me in the store with my money in order to try to sell me on a different, more expensive vehicle. At this point I had to drive my mother an hour back home and then another hour back towards Naperville, IL where I live. I'm not the first person Valley Honda has done this to and I'm positive I won't be the last. Yelp! is filled with reviews that describe an almost identical experience. It was the absolute worst experience that I've ever had at the retail level. Anyone that even mentions the word "car" to me will hear about my experience at Valley Honda. Luckily, it didn't cost me a day of work to find out I was being ripped off. Also, I still have the emails between myself and the salesman. I also took photos of the "deals" I was promised for proof of my experience (because for some reason you aren't allowed to take them out of the store). Furthermore, below is the definition of Bait-and-Switch. My reason for submitting this story is to prevent others from having a similar experience. Bait-and-switch is a form of fraud, most commonly used in retail sales but also applicable to other contexts. First, customers are "baited" by advertising for a product or service at a low price; second, the customers discover that the advertised good is not available and are "switched" to a costlier product. More
by throwawayacct
Employees Worked With
Mario
May 21, 2011
As a fresh college graduate looking to spend more money than I ever had, I was nervous going in to buy my first new car. After meeting Mario on the lot, my worries were put to ease. He was enthusiastic, ed than I ever had, I was nervous going in to buy my first new car. After meeting Mario on the lot, my worries were put to ease. He was enthusiastic, educated, and ready to find the best fit for me and my budget. I fell in love with an Orange Honda fit and Mario made sure to answer my questions, ease my concerns, and work with me to finally make my purchase. He even went so far as to come in when he was technically off work when we showed up again on his day off. He is clearly motivated and loyal to his customers. I would greatly recommend working with Mario to have a fantastic car purchasing experience! More
by abreen
Employees Worked With
Mario Morath
May 18, 2011
Michelle is top notch and working for a great dealership. She took time during an impromptu visit to find exactly what I was looking for. I ended up purchasing an awesome car for a great price! While the exp She took time during an impromptu visit to find exactly what I was looking for. I ended up purchasing an awesome car for a great price! While the experience of purchasing an automobile can be a painful experience, she is able to fast track the process all the while making you feel at ease. I would recommend you visit Valley Honda and ask for Michelle Malvasio. She's the best! More
by jamespusateri
Employees Worked With
Michelle Malvasio
May 11, 2011
Mario was extremely helpful with meeting me at the price I wanted to pay. I was extremely happy with the service and knowledge of Mario. I would easily recommend Valley Honda and Mario to any of my family I wanted to pay. I was extremely happy with the service and knowledge of Mario. I would easily recommend Valley Honda and Mario to any of my family and friends, which says a lot because I have a cousin who is a Honda salesman. More
by WilliamU
Employees Worked With
Mario Morath
May 04, 2011
When we came to Valley Honda we felt a great connection!, Sean Aceto was our salesman, he was very patient and diligent, you could see he was doing his best effort but not putting too much pressure on you, w Sean Aceto was our salesman, he was very patient and diligent, you could see he was doing his best effort but not putting too much pressure on you, which gives you a great shopping experience, he is also very knowledgeable about Honda cars, we test drove several car, he was very accommodating and gave us lots of options and always wanted to make sure we were going to be happy with our selection. Even when we walked out of the dealer in our first visit without buying a car he was still totally respectful and his great attitude kept intact (not like with some other salesmen that if you don’t buy they don’t even say goodbye…) he kept in touch with us doing follow up but not to the point where it would become too much! Buying at Valley Honda and dealing with Sean will bring you peace of mind! You are buying Honda (great cars) in a great place (Valley Honda) and with very a professional team, would definitely buy with them again. More
by jcramirez01
Employees Worked With
Sean Aceto - Jimmy
May 02, 2011
Valley Honda was terrific to work with. My salesman, Sean Aceto, was top-notch. He was very professional throughout the process, and was the most knowledgable Honda salesman I came across in my search. Sean Aceto, was top-notch. He was very professional throughout the process, and was the most knowledgable Honda salesman I came across in my search. I will give them a shot on every vehicle purchase moving forward. Anyone looking for a new Honda should call Sean. You won't be disappointed! More
by dustinweaver
Employees Worked With
Sean Aceto
April 30, 2011
My sales person Sean is very friendly and knowledgeable. He worked with his manager to match my trade in Jeep and get me a good deal for my Honda EX L V6. I will say Honda Vally is one of the best Honda dea He worked with his manager to match my trade in Jeep and get me a good deal for my Honda EX L V6. I will say Honda Vally is one of the best Honda dealer in the area. I'll definitely bring my friends back when they need a new car. More
by jennyqishi
Employees Worked With
Sean Aceto
April 28, 2011
I've bought from other Honda dealers before, at Valley Honda I had an excellent experience. The sales/leasing consultant(Sean Aceto)was an enormous help. I test drove the Honda Accord Coupe EX-L. While te Honda I had an excellent experience. The sales/leasing consultant(Sean Aceto)was an enormous help. I test drove the Honda Accord Coupe EX-L. While testing driving Sean explained every detail of the vehicle. I was impressed by his knowledge of the vehicle, even if I stump him with a question he went and found out the answer immediately. He even came in on his day off for my convenience to sell me the vehicle. I had a tough time deciding what color I want my Honda Accord Coupe in, Sean was very patient in helping pick a color. He walked all over the lot showing me Accord Coupes in an assortment of colors. I am glad to have had the experience of working with Sean Aceto and Valley Honda, I would strongly recommend him and the dealership to anyone looking to for a new or used Honda. More
by Midnight889
Employees Worked With
Sean Aceto
April 19, 2011
I was on my way to the Hyundai dealership where I have purchased or leased my last 3 vehicles and decided just to stop by the Honda dealership to check out the Honda Fit that I had heard was a good vehicl purchased or leased my last 3 vehicles and decided just to stop by the Honda dealership to check out the Honda Fit that I had heard was a good vehicle for my requirements. I walked in & was introduced to Sean. I have to admit I was trying to get as much info as possible without making a connection with a salesperson since my husband was not with me. Sean was very pleasant and helpful. He said it would be fine if I came back with my husband,but thought it would be a good idea for me to test drive one since I was already there. He was very knowledgeable about the vehicle and was very aware of my budget conserns as well. I felt he gave me all of my options & was very willing to try to work out a deal that I would feel good about. He ultimately put me in the car that I wanted with a payment that was within the budget. I have been to other dealerships in the past that tried to sell me a car off their lot that they wanted to--not exactly what I was looking at. Everyone at the dealership that I made contact with was great. They have earned my business and I will be referring my Aunt to Sean as she will be looking for a new car in the near future. More
by hlsoto1
Employees Worked With
Sean Aceto
